539938
71
Zoom out
Zoom in
Previous page
1/94
Next page
71
9 Troubleshooting Guide
9
Troubleshooting Guide
9.1 Requirements Before Contacting Samsung Customer
Service Center
9.1.1 Testing the Product
Before calling Samsung Customer Service Center, test your product as follows. If the problem persists,
contact Samsung Customer Service Center.
Check if your product is operating normally by using the product test function.
If the screen is turned off and the power indicator blinks even though the product is properly connected
to a PC, perform a self-diagnosis test.
1 Power off both the PC and product.
2 Disconnect the cables from the product.
3 Power on the product.
4 If the message "Check Signal Cable" appears, the product is working normally.
If the screen remains blank, check the PC system, video controller and cable.
9.1.2 Checking the Resolution and Frequency
For a mode that exceeds the supported resolution (refer to "10.3 Standard Signal Mode Table"), the
message "Not Optimum Mode" will appear for a short time.
9.1.3 Check the following.
Installation issue (PC mode)
The screen keeps switching on and off. Check the cable connection between the product
and PC, and ensure the connectors are locked.
(Refer to "2.3 Connecting and Using a PC")
Screen issue
The power LED is off. The screen will not switch
on.
Check that the power cable is connected
properly. (Refer to "2.3 Connecting and Using a
PC")
The message "Check Signal Cable" appears. Check that the cable is properly connected to the
product. (Refer to "2.3 Connecting and Using a
PC")
Check that the device connected to the product is
powered on.
71


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for Samsung S22B420BW at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of Samsung S22B420BW in the language / languages: English as an attachment in your email.

The manual is 8,16 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info