Conditions requises avant de contacter le Centre de service clientèle
Samsung
Avant de contacter le service clientèle de
Samsung, nous vous invitons à tester votre
produit en suivant la procédure décrite ci-
après. Si le problème persiste, contactez le
service clientèle.
Test du produit
Vérifiez que votre produit fonctionne normalement en utilisant la fonction de test appropriée.
Si l'écran n'affiche aucune image et que le voyant d'alimentation clignote, bien que l'appareil soit correctement connecté à un ordinateur, procédez aux tests demandés.
1
Mettez hors tension l'ordinateur et l'appareil.
2
Débranchez tous les câbles de l'appareil.
3
Met l'appareil sous tension.
4
Si le message Aucun signal s'affiche, cela signifie que l'appareil fonctionne correctement.
Vérication de la résolution et de la fréquence
Mode non optimal sera affiché pendant un court instant si un mode excédant la résolution prise en charge est sélectionné (reportez-vous à Résolutions prises en charge).
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