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Issues Solutions and Explanations
A “Mode Not Supported
message appears.
• Check the supported resolution of the TV, and adjust the external device’s output resolution
accordingly.
There is a plastic smell from
the TV.
• This smell is normal and will dissipate over time.
TV is tilted to the right or left
side.
• Remove the stand base from the TV and reassemble it.
There are difficulties assembling
the stand base.
• Make sure the TV is placed on a flat surface. If you can not remove the screws from the TV, please
use a magnetized screw driver.
The Broadcasting menu is
grey out (unavailable).
• The Broadcasting menu is only available when the TV source is selected.
Your settings are lost after 30
minutes or every time the TV is
turned off.
• If the TV is in the Store Demo mode, it will reset audio and picture settings every 30 minutes. If you
want to change the settings from Store Demo mode to Home Use, press the SOURCE button to
select TV mode, and go to MENU Support Use Mode.
You have intermittent loss of
audio or video.
• Check the cable connections and reconnect them.
• Loss of audio or video can be caused by using overly rigid or thick cables. Make sure the cables
are flexible enough for long term use. If mounting the TV to the wall, we recommend using cables
with 90 degree connectors.
You see small particles when
you look closely at the edge of
the frame of the TV.
• This is part of the product’s design and is not a defect.
The PIP menu is not available. • PIP functionality is only available when you are using a HDMI or components source.
You turned the TV off 45
minutes ago, and it turned on
again.
• It is normal. The TV operates the OTA (Over The Aerial) function itself to upgrade firmware
downloaded whilst your watching TV.
There are recurrent picture/
sound issues.
• Check and change the signal/source.
A reaction may occur between
the rubber cushion pads on the
base stand and the top finish of
some furniture.
• To prevent this, use felt pads on any surface of the TV that comes in direct contact with furniture.
The message “This file may
not be playable properly..
appears.
• This may appear because of high bit rate of content. Content generally will play but could
experience some playability issue.
You can keep your TV as optimum condition upgrading the latest firmware on web site (www.samsung.com Support) by USB.
[PF4500-5000-AR]BN68-04853A-03ENG.indd 13 2013-07-24 �� 4:59:53
13


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