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Appendix > Before contacting a service center
Situation Suggested remedies
The playback screen
does not appear
on the connected
external device
 Ensure that the HDMI cable is properly
connected to the external monitor.
 Ensure that the memory card has recorded
properly.
Your computer does
not recognize your
camera
 Ensure that the USB cable is connected
correctly.
 Ensure that the camera is switched on.
 Ensure that you are using a supported
operating system.
Your computer
disconnects the
camera while
transferring les
The le transfer may be interrupted by static
electricity. Disconnect the USB cable and connect
it again.
i-Launcher is not
functioning properly
 End i-Launcher and restart the program.
 Depending on your computer’s specications
and environment, the program may not launch
automatically. If this occurs, click Start
ĺ
All Programs
ĺ Samsung ĺ i-Launcher
ĺ Samsung i-Launcher on your Windows
computer. (For Windows 8, open the Start
screen, and then select All apps
ĺ Samsung
i-Launcher) Or, click Applications
ĺ Samsung
ĺ i-Launcher or i-Launcher Assistant on your
Mac OS computer.
Situation Suggested remedies
Auto Focus does not
work
 The subject is not in focus. When the subject
is outside the AF area, focus on the subject by
moving it into the AF area and half-pressing
[Shutter].
 The subject is too close. Step back from the
subject and shoot.
 The focus mode is set to MF. Switch the mode
to AF.
The AEL feature does
not work
The AEL feature does not work in t, M,
and s modes. Select another mode to use this
feature.
The lens does not
work
 Ensure that the lens is properly mounted.
 Remove the lens from the camera and
remount it.
The external ash
does not work
Ensure that the external device is properly
mounted and turned on.
The date and time
settings screen
appears when you
power on the camera
 Set the date and time again.
 This screen appears when the cameras internal
power source has completely discharged. Insert
a fully charged battery, turn o the camera,
and then wait at least 72 hours for the internal
power source to recharge.
204


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