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SOLUCIÓN DE PROBLEMAS
7.12
Solución de problemas de calidad de impresión
Problema
Solución
Es posible que el papel no cumpla con las especificaciones
requeridas (por ejemplo, el papel está demasiado húmedo
o es demasiado áspero). Consulte “Especificaciones de
papel” en la página A.2.
Es posible que el rodillo de transferencia esté sucio. Consulte
“Limpieza del interior de la impresora” en la página 6.4.
Es posible que sea necesario limpiar la guía del papel.
Consulte “Limpieza del interior de la impresora”.
Manchas de tóner
Si aparecen áreas difuminadas, normalmente en forma de
círculos, en cualquier parte de la página:
Es posible que una de las hojas de papel esté defectuosa.
Intente imprimir de nuevo el trabajo.
La humedad no es uniforme en el papel o éste presenta
manchas húmedas en su superficie. Pruebe a utilizar otra
marca de papel. Consulte “Especificaciones de papel” en la
página A.2.
El lote de papel es defectuoso. El proceso de fabricación
puede ser la causa de que algunas áreas no absorban el
tóner. Pruebe a utilizar otra marca de papel.
Es posible que el cartucho esté defectuoso. Consulte
“Defectos repetitivos a lo largo de la página” en la página
siguiente.
Si estos procedimientos no solucionan los problemas,
póngase en contacto con un representante de servicios.
Imperfecciones
en los caracteres
Si aparecen rayas verticales negras en la página:
Es probable que el tambor fotosensible situado en el interior
del cartucho de tóner se haya rayado. Instale un cartucho de
tóner nuevo.
Líneas verticales
89


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