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11 Problemen oplossen
11
Problemen oplossen
11.1 Vereisten voordat u contact opneemt met de
klantenservice van Samsung
11.1.1 Het product testen
Voordat u met de klantenservice van Samsung belt, kunt u het product als volgt testen. Als het
probleem zich blijft voordoen, kunt u contact opnemen met de dichtstbijzijnde klantenservice van
Samsung.
Controleer of uw product normaal werkt door gebruik te maken van de testfuncties van het product.
Als er een leeg scherm wordt weergegeven terwijl het aan/uit-lampje knippert, zelfs als het product goed
is aangesloten op een computer, voert u de producttest uit.
1 Schakel zowel de computer als het product uit.
2 Koppel alle kabels los van het product.
3 Product inschakelen.
4 Als het bericht 'No Signal' wordt weergegeven, werkt het product normaal.
Als er geen beeld wordt weergegeven, controleert u het computersysteem, de videocontroller en
de kabel.
11.1.2 De resolutie en frequentie controleren
"Not Optimum Mode' wordt kort weergegeven wanneer er een modus is geselecteerd die de
ondersteunde resolutie overschrijdt (zie Ondersteunde resoluties).
189


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