Manual Samsung LW20M11C (page 41 of 50) (English)

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Troubleshooting: Before Contacting Service Personnel

Before contacting Samsung after-sales service, perform the following simple checks.

If you cannot solve the problem using the instructions below, note the model and serial number of your

set and contact your local dealer.

No sound or picture

Normal picture but no sound

No picture or black and white picture

Sound and picture interference

Blurred or snowy picture,

distorted sound

Remote control malfunctions

◆ Check that the mains lead has been connected to a wall socket.

◆ Check that you have pressed the

POWER

button.

◆ Check the picture contrast and brightness settings.

◆ Check the volume.

◆ Check whether the

MUTE

button has been pressed on the

remote control.

◆ Adjust the colour settings.

◆ Check that the broadcast system selected is correct.

◆ Try to identify the electrical appliance that is affecting the set

and move it further away.

◆ Plug your set into a different mains socket.

◆ Check the direction, location and connections of your aerial.

This interference is often due to the use of an indoor aerial.

◆ Replace the remote control batteries.

◆ Clean the upper edge of the remote control (transmission window).

◆ Check the battery terminals.

ENG-30-43.qxd 10/1/03 10:38 AM Page 40

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Samsung LW20M11C Manual

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