804954
31
Zoom out
Zoom in
Previous page
1/35
Next page
ENG - 31
11 TROUBLESHOOTING
Before seeking assistance, check the following.
Soundbar does not turn on.
Check whether the power cord of the Soundbar is correctly
inserted into the outlet.
Soundbar works erratically.
After removing the power cord, insert it again.
Power cycle the external device and try again.
If there is no signal, the Soundbar automatically turns off after a
certain period of time. Turn on the power. (See page 9.)
Remote control does not work
Point the remote directly at the soundbar.
Recharge the remote control.
The Soundbar indicator turns solid red.
The microphone is turned off.
Turn on the microphone. (See page 7.)
Sound is not output from the soundbar.
The volume of the Soundbar is too low or muted. Adjust the
volume.
When any external device (STB, Bluetooth device, mobile device,
etc.) is connected, adjust the volume of the external device.
For sound output of the TV, select Soundbar. (Samsung TV:
Home ( ) → Menu → Settings ( ) → All Settings ( ) → Sound
→ Sound Output → Select Soundbar)
The cable connection to the Soundbar may not be loose. Remove
the cable and connect again.
Remove the power cord completely, reconnect, and turn the
power on.
Reset the product and try again. (See page 30.)
Sound is not output from the subwoofer.
Check whether the LED indicator on the rear of the Subwoofer
is on in blue. Reconnect the Soundbar and Subwoofer if the
indicator is blinking in blue or turned red. (See page 15.)
You may experience an issue if there is an obstacle between the
Soundbar and Subwoofer. Move devices to an area away from
obstacles.
Other devices sending radio frequency signals in proximity may
interrupt the connection.
Keep your speaker away from such devices.
Remove and reconnect the power plug.
In case there is sound jitter, delays, or noise from the Subwoofer
If there are any objects between the Soundbar and Subwoofer, this
could cause a problem. Please reposition these to a place without
such an object.
There may be sound jitter or delays when the Subwoofer is far from
the Soundbar. Please place them near the Soundbar.
There may be sound jitter or delays when the Soundbar is near an
instrument or electrical device that can cause radio interference.
Place the Soundbar far from such devices that can cause radio
interference. (E.g., wireless router)
Change the TV network connection status from wireless to wired.
The Subwoofer volume is too low
The original volume of the content you are playing may be low.
Try adjusting the Subwoofer level. (See page 10.)
Bring the Subwoofer speaker closer to you.
If the TV is not connected via HDMI (ARC).
Check whether the HDMI cable is correctly connected to the ARC
terminal. (See page 17.)
Connection may not be possible due to the connected external
device (set-top box, game console, etc.). Directly connect the
Soundbar.
HDMI-CEC may not be activated on the TV. Turn on the CEC on
the TV menu. (Samsung TV: Home ( ) → Menu → Settings ( )
→ All Settings ( ) → Connection → External Device Manager
Anynet+ (HDMI-CEC) ON)
There is no sound in when connecting to the TV in HDMI (ARC)
mode
Your device is unable to play the input signal. Change the TV’s
audio output to PCM or Dolby Digital. (For a Samsung TV:
Home ( ) → Menu → Settings ( ) → All Settings ( ) → Sound
→ Expert Settings → Digital Output Audio Format)
Soundbar will not connect via Bluetooth.
When connecting a new device, switch to Bluetooth Pairing
for connection. (Press the PAIR button on the remote control
or press the (Mic On/Off) button on the body for at least
5 seconds.)
If the Soundbar is connected to another device, disconnect that
device rst to switch the device.
Reconnect it after removing the Bluetooth speaker list on the
device to connect. (Samsung TV: Home ( ) → Menu →
Settings ( ) → All Settings ( ) → Sound → Sound Output →
Bluetooth Speaker List)
Remove and reconnect the power plug, then try again.
Reset the product and try again. (For more information, refer to
Reset”.)
31


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for Samsung HW-S811B at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of Samsung HW-S811B in the language / languages: English as an attachment in your email.

The manual is 8.84 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

Others manual(s) of Samsung HW-S811B

Samsung HW-S811B User Manual - German - 35 pages

Samsung HW-S811B User Manual - Dutch - 35 pages

Samsung HW-S811B User Manual - French - 35 pages


The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info