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ENG - 39
13 TROUBLESHOOTING
Refer to the instructions below if this product does not function properly.
Soundbar does not turn on.
;Check whether the power cord of the
Soundbar is correctly inserted into the
outlet.
Soundbar works erratically.
;After removing the power cord, insert it
again.
;Remote the power cord from the external
device and try again.
;If there is no signal, the Soundbar
automatically turns off after a certain
period of time. Turn on the power. (See
page 11.)
In case the remote control does not work.
;Point the remote directly at the Soundbar.
;Replace the batteries with new ones.
The red LED indicator light on the soundbar
stays on.
;The microphone is turned off. Turn on the
microphone. (See page 9.)
The Soundbar does not output any sound.
;The volume of the Soundbar is too low or
muted. Adjust the volume.
;When any external device (STB, Bluetooth
device, mobile device, etc.) is connected,
adjust the volume of the external device.
;For sound output of the TV, select
Soundbar. (Samsung TV: Home ( )
Settings ( ) → Sound → Sound Output →
Select Soundbar)
;The cable connection to the Soundbar may
not be loose. Remove the cable and
connect again.
;Remove the power cord completely,
reconnect, and turn the power on.
;Reset the product and try again.
(See page 38.)
In case the TV is not connected via HDMI
(ARC).
;Check whether the HDMI cable is correctly
connected to the ARC terminal.
(See page17)
;Connection may not be possible due to the
connected external device (set-top box,
game console, etc.). Directly connect the
Soundbar.
;HDMI-CEC may not be activated on the TV.
Turn on the CEC on the TV menu. (Samsung
TV: Home ( ) → Settings ( ) → General
External Device Manager → Anynet+
(HDMI-CEC) ON)
There is no sound in when connecting to the
TV in HDMI (ARC) mode.
;Your device is unable to play the input
signal. Change the TV’s audio output to
PCM or Dolby Digital.
(For a Samsung TV: Home ( ) Settings
( ) → Sound → Expert Settings → Digital
Output Audio Format)
39


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