804961
30
Zoom out
Zoom in
Previous page
1/33
Next page
ENG - 30
14 TROUBLESHOOTING
Before seeking assistance, check the following.
Soundbar does not turn on
Check whether the power cord of the Soundbar is correctly
inserted into the outlet.
Soundbar works erratically
After removing the power cord, insert it again.
Remote the power cord from the external device and try again.
If there is no signal, the Soundbar automatically turns off after a
certain period of time. Turn on the power. (See page 9.)
In case the remote control does not work
Point the remote directly at the soundbar.
Replace the batteries with new ones.
The Soundbar does not output any sound
The volume of the Soundbar is too low or muted. Adjust the
volume.
When any external device (STB, Bluetooth device, mobile device,
etc.) is connected, adjust the volume of the external device.
For sound output of the TV, select Soundbar. (Samsung TV:
Home ( ) → Settings ( ) → Sound → Sound Output → Select
Soundbar)
The cable connection to the Soundbar may not be loose. Remove
the cable and connect again.
Remove the power cord completely, reconnect, and turn the
power on.
Initialise the product and try again. (See page 29.)
The Subwoofer does not output any sound
Check whether the LED indicator on the rear of the Subwoofer
is on in blue. Reconnect the Soundbar and Subwoofer if the
indicator is blinking in blue or turned red. (See page 13.)
You may experience an issue if there is an obstacle between the
Soundbar and Subwoofer. Move devices to an area away from
obstacles.
Other devices sending radio frequency signals in proximity may
interrupt the connection.
Keep your speaker away from such devices.
Remove and reconnect the power plug.
The Subwoofer volume is too low
The original volume of the content you are playing may be low.
Try adjusting th e Subwoofer level. (See page 10.)
Bring the Subwoofer speaker closer to you.
In case the TV is not connected via HDMI TO TV (eARC/ARC)
Check whether the HDMI cable is correctly connected to the ARC
terminal. (See page 16.)
Connection may not be possible due to the connected external
device (set-top box, game machine, etc.). Directly connect the
Soundbar.
HDMI-CEC may not be activated on the TV. Turn on the CEC on the
TV menu. (Samsung TV: Home ( ) → Settings ( ) → General →
External Device Manager → Anynet+ (HDMI-CEC) ON)
To connect with eARC, the eARC function in the TV menu should
be set to On. (Samsung TV: Home ( ) → Settings ( ) → Sound
→ Expert Settings → HDMI-eARC Mode (Auto))
There is no sound in when connecting to the TV in HDMI TO TV
(eARC/ARC) mode
Your device is unable to play the input signal. Change the
TV’s audio output to PCM or Dolby Digital. (For a Samsung TV:
Home ( ) → Settings ( ) → Sound → Expert Settings → Digital
Output Audio Format)
The soundbar will not connect via Bluetooth.
When connecting a new device, switch to BT PAIRING” for
connection. (Press the PAIR button on the remote control or
press the (Source) button on the body for at least 5 seconds.)
If the Soundbar is connected to another device, disconnect that
device rst to switch the device.
Reconnect it after removing the Bluetooth speaker list on the
device to connect. (Samsung TV: Home ( ) → Settings ( ) →
Sound → Sound Output → Bluetooth Speaker List)
The automatic TV connection may be disabled. While the
Soundbar is in “BT READY, press and hold the Left button on
the Soundbar remote control for 5 seconds to select ON-TV
CONNECT. If you see OFF-TV CONNECT, press and hold Left
button again for 5 seconds to switch the selection.
Remove and reconnect the power plug, then try again.
Initialise the product and try again. (See page 29.)
The sound drops out when connected via Bluetooth
Some devices can cause radio interference if they are located too
close to the Soundbar. e. g. microwaves, wireless routers, etc.
If your device that is connected via Bluetooth moves too far away
from the soundbar, it may cause the sound to drop out. Move the
device closer to the soundbar.
If a part of your body is in contact with the Bluetooth transceiver
or the product is installed on metal furniture, the sound may drop
out. Check the installation environment and conditions for use.
Unable to connect to Wi-Fi
Check whether your wireless router is on.
Turn off the router, turn it back on, and then try again.
The soundbar will not connect if the wireless signal is too weak.
Try moving the router closer to the soundbar, or eliminating
any obstacles that are between the soundbar and the router, if
possible.
If your wireless router is new, you will need to recongure the
speakers network settings.
The soundbar does not turn on automatically with the TV.
When you turn off the Soundbar while watching TV, power
synchronization with the TV is disabled. First turn off the TV.
30


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for Samsung HW-Q700A at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of Samsung HW-Q700A in the language / languages: English as an attachment in your email.

The manual is 7.59 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

Others manual(s) of Samsung HW-Q700A

Samsung HW-Q700A User Manual - German - 33 pages

Samsung HW-Q700A User Manual - Dutch - 33 pages

Samsung HW-Q700A User Manual - French - 33 pages


The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info