804999
38
Zoom out
Zoom in
Previous page
1/43
Next page
ENG - 38
12 TROUBLESHOOTING
Before seeking assistance, check the following.
Soundbar does not turn on.
;Check whether the power cord of the
Soundbar is correctly inserted into the
outlet.
Soundbar works erratically.
;After removing the power cord, insert it
again.
;Unplug the power cord and plug it back
into the external device and try again.
;If there is no signal, the Soundbar
automatically turns off after a certain
period of time. Turn on the power.
(See page 7.)
If the remote control does not work.
;Point the remote directly at the Soundbar.
;Replace the batteries with new ones.
Soundbar does not output any sound.
;The volume of the Soundbar is too low or
muted. Adjust the volume.
;When any external device (STB, Bluetooth
device, mobile device, etc.) is connected,
adjust the volume of the external device.
;For sound output of the TV, select
Soundbar. (Samsung TV: Home ( 
  )

Soundbar)
;The cable connection to the Soundbar may
be loose. Remove the cable and connect
again.
;Remove the power cord completely,
reconnect, and turn the power on.
;Reset the product and try again.
(See page 37.)
Subwoofer does not output any sound.
;Check whether the LED indicator on the rear of
the Subwoofer is on in blue. Reconnect the
Soundbar and Subwoofer if the indicator is
blinking in blue or turned red. (See page 16.)
;You may experience an issue if there is an
obstacle between the Soundbar and Subwoofer.
Move devices to an area away from obstacles.
;Other devices sending radio frequency signals
in proximity may interrupt the connection.
Keep your speaker away from such devices.
;Remove and reconnect the power plug.
In case there is sound jitter, delays, or noise from
the Subwoofer.
;If there are any objects between the Soundbar
and Subwoofer speaker, this could cause a
problem. Please reposition these to a place
without interference from that object.
;There may be sound jitter or delays when the
Subwoofer is far from the Soundbar. Please
place it near the Soundbar.
;There may be sound jitter or delays when the
Soundbar is near an instrument or electrical
device that can cause radio interference.
Place the Soundbar far from such devices that
can cause radio interference. (E.g., wireless
router)
;Change the TV network connection status from
wireless to wired.
38


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for Samsung HW-Q64GC at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of Samsung HW-Q64GC in the language / languages: English as an attachment in your email.

The manual is 5.76 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

Others manual(s) of Samsung HW-Q64GC

Samsung HW-Q64GC User Manual - German - 43 pages

Samsung HW-Q64GC User Manual - Dutch - 43 pages

Samsung HW-Q64GC User Manual - French - 43 pages


The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info