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Samsung HW-Q64C Manual

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HW-Q60C / HW-Q64C / HW-Q64GC
FULL MANUAL
Imagine the possibilities
Thank you for purchasing this Samsung product.
To receive more complete service, please register
your product at www.samsung.com/register
ENG - 2
SAFETY INFORMATION
SAFETY WARNINGS
TO REDUCE THE RISK OF ELECTRIC SHOCK, DO
NOT REMOVE THE COVER (OR BACK).
NO USER-SERVICEABLE PARTS ARE INSIDE.
REFER SERVICING TO QUALIFIED SERVICE
PERSONNEL.
Refer to the table below for an explanation of
symbols which may be on your Samsung product.
CAUTION
RISK OF ELECTRIC SHOCK.
DO NOT OPEN.
This symbol indicates that high voltage
is present inside. It is dangerous to
make any kind of contact with any
internal part of this product.
This symbol indicates that this product
has included important literature
concerning operation and maintenance.
Class II product : This symbol indicates
that it does not require a safety
connection to electrical earth (ground).
If this symbol is not present on a
product with a power cord, the product
MUST have a reliable connection to
protective earth (ground).
AC voltage : This symbol indicates that
the rated voltage marked with the
symbol is AC voltage.
DC voltage : This symbol indicates that
the rated voltage marked with the
symbol is DC voltage.
Caution, Consult instructions for use :
This symbol instructs the user to
consult the user manual for further
safety related information.
WARNING

not expose this appliance to rain or moisture.
CAUTION
TO PREVENT ELECTRIC SHOCK, MATCH WIDE
BLADE OF PLUG TO WIDE SLOT, FULLY INSERT.
This apparatus shall always be connected to a
AC outlet with a protective grounding
connection.
To disconnect the apparatus from the mains,
the plug must be pulled out from the mains
socket, therefore the mains plug shall be
readily operable.
Do not expose this apparatus to dripping or

liquids, such as vases on the apparatus.
To turn this apparatus off completely, you
must pull the power plug out of the wall
socket. Consequently, the power plug must
be easily and readily accessible at all times.
ENG - 3
PRECAUTIONS
1. Ensure that the AC power supply in your
house complies with the power

sticker located on the bottom of your
product. Install your product horizontally, on
a suitable base (furniture), with enough
space around it for ventilation (7~10 cm).
Make sure the ventilation slots are not

or other equipment which may become hot.
This unit is designed for continuous use. To
fully turn off the unit, disconnect the AC plug
from the wall outlet. Unplug the unit if you
intend to leave it unused for a long period of
time.
2. During thunderstorms, disconnect the AC
plug from the wall outlet. Voltage peaks due
to lightning could damage the unit.
3. Do not expose the unit to direct sunlight or
other heat sources. This could lead to
overheating and cause the unit to
malfunction.
4. Protect the product from moisture (i.e.

equipment creating strong magnetic or

the AC wall socket if the unit malfunctions.
Your product is not intended for industrial
use. It is for personal use only. Condensation
may occur if your product has been stored in
cold temperatures. If transporting the unit
during the winter, wait approximately
2 hours or until the unit has reached room
temperature before using.
5. The battery used with this product contains
chemicals that are harmful to the
environment. Do not dispose of the battery
in the general household trash. Do not
expose the battery to excess heat, direct

disassemble, or overheat the battery.
CAUTION : Danger of explosion if the battery
is replaced incorrectly. Replace only with the
same or equivalent type.
ENG - 4
CONTENTS
01 Checking the Components 6
02 Product Overview 7
Front Panel / Top Panel of the Soundbar ------------------------- 7
Bottom Panel of the Soundbar ------------------------- 8
03 Using the Remote Control 9
Inserting Batteries before using the Remote Control (AAA batteries X 2) ------------------------- 9
How to Use the Remote Control ------------------------- 9
Using the Hidden Buttons (Buttons with more than one function) ------------------------- 12
 ------------------------- 13
Adjusting the Soundbar volume with a TV remote control ------------------------- 14
04 Connecting the Soundbar 15
Connecting Electrical Power ------------------------- 15
Connecting the Samsung Wireless Rear Kit to your Soundbar ------------------------- 18
05 Connecting to a TV 19
Method 1. Connecting with HDMI ------------------------- 19
Method 2. Connecting using an Optical Cable ------------------------- 21
Method 3. Connecting via Bluetooth ------------------------- 23
06 Connecting an External Device 25
Method 1. Connecting using an HDMI Cable
(Capable of Dolby Atmos® decoding and playback) ------------------------- 25
Method 2. Connecting using an Optical Cable ------------------------- 26
ENG - 5
07 Connecting a USB drive 27
08 Connecting a Mobile Device 28
Connecting via Bluetooth ------------------------- 28
Using Tap Sound ------------------------- 32
09 Installing the Wall Mount 33
Installation Precautions ------------------------- 33
Wallmount Components ------------------------- 33
10 Installing the Soundbar in front of TV 35
11 Software Update 36
USB Update ------------------------- 36
Reset ------------------------- 37
12 Troubleshooting 38
13 Licence 40
14 Open Source Licence Notice 41
15 Important Notes About Service 41
16 SpecicationsandGuide 42
 ------------------------- 42
ENG - 6
01 CHECKING THE COMPONENTS
SOUND
MODE
WOOFER
TONE
CONTROL
CH LEVEL
Soundbar Main Unit Subwoofer Remote Control / Batteries
x 2
Power Cord
(Subwoofer, Soundbar)
AC/DC Adapter
(Soundbar)
HDMI Cable
x 2 x 2
(M4 x L10)
x 2
Wall Mount Guide Holder-Screw
Bracket-Wall Mount
Screw
For more information about the power supply and power consumption, refer to the label attached
to the product. (Label: Bottom of the Soundbar Main Unit)
To purchase additional components or optional cables, contact a Samsung Service Centre or
Samsung Customer Care.
For more information about the wallmount see page 33.

The appearance of the components may differ slightly from the illustrations above.
ENG - 7
02 PRODUCT OVERVIEW
Front Panel / Top Panel of the Soundbar
Top Panel
󱂔 󱂕
󱂖
󱂓
󱂓Display
Displays the product’s status and current mode.
󱂔
(Power) Button
Turns the power on and off.
Auto Power Down Function
The unit turns off automatically in the following situations:
– In D.IN / HDMI / BT / USB Mode : If there is no audio signal for 18 minutes.
󱂕
(Volume) Button
Adjusts the volume.
When adjusted, the volume level appears on the Soundbar’s front display.
󱂖
(Source) Button
Selects the source input mode.
Input mode Display
Optical D.IN
eARC/ARC (HDMI OUT) * D.IN TV eARC (Auto conversion)
D.IN TV ARC (Auto conversion)
HDMI HDMI
BLUETOOTH mode BT
USB mode USB
To turn on “BT PAIRING” mode, change the source to “BT” mode, and then press and hold the
(Source) button for more than 5 seconds.
“*” mode is supported when the eARC function in the TV setting is On.
When you plug in the AC cord, the power button will begin working in 4 to 6 seconds.
ENG - 8
When you turn on this unit, there will be a 4 to 5 second delay before it produces sound.
If you hear sounds from both the TV and Soundbar, go to the Settings menu for the TV audio and
change the TV speaker to External Speaker.
Bottom Panel of the Soundbar
HDMI
HDMI TO TV
(eARC/ARC)
DIGITAL AUDIO IN (OPTICAL)
USB (5V 0.5A)
DC 24V
HDMI
HDMI TO TV
(eARC/ARC)
DIGITAL AUDIO IN (OPTICAL)
USB (5V 0.5A)
DC 24V
HDMI
HDMI TO TV
(eARC/ARC)
DIGITAL AUDIO IN (OPTICAL)
USB (5V 0.5A)
DC 24V
HDMI
HDMI TO TV
(eARC/ARC)
DIGITAL AUDIO IN (OPTICAL)
USB (5V 0.5A)
DC 24V
HDMI
HDMI TO TV
(eARC/ARC)
DIGITAL AUDIO IN (OPTICAL)
USB (5V 0.5A)
DC 24V
HDMI
HDMI TO TV
(eARC/ARC)
DIGITAL AUDIO IN (OPTICAL)
USB (5V 0.5A)
DC 24V
󱂕
󱂖
󱂗
󱂓
󱂔
󱂓USB (5V 0.5A)
See page 27)
󱂔DC 24V (Power Supply In)
Connect the AC/DC power adapter.
(See page 15)
󱂕
HDMI
Inputs digital video and audio signals simultaneously using an HDMI cable.
Connect to the HDMI output of an external device.
(See page 25)
󱂖HDMI TO TV (eARC/ARC)
Connect to the HDMI IN (eARC) port on a TV.
(See page 19)
󱂗DIGITAL AUDIO IN (OPTICAL)
Connect to the digital (optical) output of an external device.
(See page 26)
When disconnecting the power cable of the AC/DC power adapter from a wall outlet, pull the plug.
Do not pull the cable.
Do not connect this unit or other components to an AC outlet until all connections between
components are complete.
ENG - 9
03 USING THE REMOTE CONTROL
Inserting Batteries before using the Remote Control (AAA batteries X 2)
Slide the back cover in the direction of the arrow
until it is completely removed.
Insert 2 AAA batteries (1.5V) so that their
orientation is correct. Slide the back cover back into
position.
How to Use the Remote Control
SOUND
MODE
WOOFER
TONE
CONTROL
CH LEVEL
󱂓
󱂔
󱂕
󱂖
󱂗
󱂘
󱂙
󱂚
󱂛
󱂜
󱂝
󱂞
󱂟
󱂓
SOUND
MODE
WOOFER
TONE
CONTROL
CH LEVEL
Power
Turns the Soundbar on and off.
󱂔
SOUND
MODE
WOOFER
TONE
CONTROL
CH LEVEL
Source
Press to select a source connected to the
Soundbar.
󱂕
SOUND
MODE
WOOFER
TONE
CONTROL
CH LEVEL
Mute
Press the (Mute) button to mute the sound.
Press it again to unmute the sound.
󱂖
SOUND
MODE
WOOFER
TONE
CONTROL
CH LEVEL
Volume
CH LEVEL
TONE
CONTROL
WOOFER
SOUND
MODE
CH LEVEL
TONE
CONTROL
WOOFER
SOUND
MODE
CH LEVEL
TONE
CONTROL
WOOFER
SOUND
MODE
Push the button up or down to adjust the
volume.
Mute
Press the Volume button in to mute the
sound. Press it in again to unmute the sound.
ENG - 10
󱂗
SOUND
MODE
WOOFER
TONE
CONTROL
CH LEVEL
CH LEVEL
By pressing the button, you can adjust the volume of the each speaker.
Press the button to select CENTER LEVEL and then adjust the volume between -6~+6
by using the Up/Down buttons.
If the Rear Speakers (sold separately) are connected, the setting REAR LEVEL is
supported. To adjust the volume of the REAR LEVEL between -6 to +6 by using the Up/
Down buttons.
󱂘
SOUND
MODE
WOOFER
TONE
CONTROL
CH LEVEL
Sound Control
By pressing the button, you can set the audio function. The desired settings can be
adjusted using the Up/Down buttons.
VOICE ENHANCE ON/OFF NIGHT MODE ON/OFF SYNC VIRTUAL ON/OFF
– VOICE ENHANCE ON/OFF
This mode is makes it easier to hear spoken dialog in movies and TV.
– NIGHT MODE ON/OFF
This mode is optimized for nighttime viewing with the settings adjusted to bring the
volume down but keep the dialog clear.
– SYNC
If the video on the TV and audio from the Soundbar are not synchronized, press the
(Sound Control) button to select SYNC and then set the audio delay between
Up/Down buttons. (Not available in “USB” or “BT”
mode.)
– VIRTUAL ON/OFF
Dolby Virtual function can be turned ON/OFF.
The VOICE ENHANCE, NIGHT MODE, and VIRTUAL audio function can be turned ON/
OFF by using the Up/Down buttons. (VIRTUAL function is not available in “USB” or “BT”
mode.)
Press and hold the (Sound Control) button for about 5 seconds to adjust the sound
for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are
selectable using the Left/Right buttons and each can be adjusted to a setting between
-6 to +6 using the Up/Down buttons.
(Make sure the Sound mode is set to “STANDARD”.)
󱂙
SOUND
MODE
WOOFER
TONE
CONTROL
CH LEVEL
Bluetooth
PAIR
Switch the Soundbar to Bluetooth pairing mode.
Press the PAIR button and wait for the “BT PAIRING” screen to connect to a new
Bluetooth device.
󱂚
Play / Pause
VOL WOOFER
SOUND
MODE
PAIR
You can also play or pause music by pressing the button.
ENG - 11
󱂛
VOL WOOFER
SOUND
MODE
PAIR
Up/Down/
Left/Right
Press the indicated areas to select Up/Down/Left/Right.
Press Up/Down/Left/Right on the button to select or set functions.
Repeat
To use the Repeat function in “USB” mode, press the Up button.
Music Skip
Press the RightLeft button to select the

ID SET
Press and hold the Up button for 5 seconds to complete ID SET (when connecting to a
wireless subwoofer or wireless rear speakers).
󱂜
SOUND
MODE
WOOFER
TONE
CONTROL
CH LEVEL
Info
Press to display information about the active function or the codec available.
󱂝
SOUND
MODE
WOOFER
TONE
CONTROL
CH LEVEL
SOUND MODE
By pressing the button, you can select the desired sound mode.
SURROUND SOUND GAME ADAPTIVE SOUND DTS VIRTUAL:X STANDARD
– SURROUND SOUND

– GAME
Provides stereoscopic sound to immerse you in the action while gaming.
– ADAPTIVE SOUND

based on the characteristics of the content.
– DTS VIRTUAL:X
Immersive 3D sound from any content.
– STANDARD
Outputs the original sound.
DRC (Dynamic Range Control)
Lets you apply dynamic range control to Dolby Digital tracks. Press and hold the
SOUND MODE
turn DRC (Dynamic Range Control) on or off. With the DRC turned on, loud sound is
reduced. (The sound may be distorted.)
Bluetooth Power
This feature automatically turns the Soundbar on when it receives a connection
request from a previously connected TV or Bluetooth device. The setting is On by
default.
– Press and hold the SOUND MODE button for more than 5 seconds to turn off the
Bluetooth Power function.
ENG - 12
󱂞
SOUND
MODE
WOOFER
TONE
CONTROL
CH LEVEL
WOOFER
(BASS) LEVEL
CH LEVEL
TONE
CONTROL
WOOFER
SOUND
MODE
CH LEVEL
TONE
CONTROL
WOOFER
SOUND
MODE
CH LEVEL
TONE
CONTROL
WOOFER
SOUND
MODE
CH LEVEL
TONE
CONTROL
WOOFER
SOUND
MODE
Push the button up or down to adjust the level of the woofer (bass) to -12 or between -6 to
+6. To set the woofer (bass) volume level to 0 (Default), press the button.
󱂟
SOUND
MODE
WOOFER
TONE
CONTROL
CH LEVEL
TONE
CONTROL
By pressing the button, you can adjust the volume of the treble or bass sound.
Press the button to select TREBLE or BASS and then adjust the volume between -6~+6
by using the Up/Down buttons. Once the bass level is changed, the woofer level will be
also adjusted accordingly.
Using the Hidden Buttons (Buttons with more than one function)
Hidden Button Reference page
Remote Control Button Function
WOOFER (Up) TV remote control On/Off (Standby) page 14
Left TV Auto connect On/Off (BT Ready) page 24
Up ID SET page 11
(Sound Control) 7 Band EQ page 10
SOUND MODE DRC ON/OFF (Standby) page 11
Bluetooth Power page 11
ENG - 13
Outputspecicationsforthedifferentsoundeffectmodes
Effect Input
Output
With Subwoofer Only
With Subwoofer &
Wireless Rear Speaker
Kit
SOUND MODE
Surround
VOL WOOFER
SOUND
MODE
Bluetooth
POWER
SURROUND
SOUND
2.0 ch
3.1 ch 5.1 ch
5.1 ch 3.1 ch 5.1 ch
Dolby Atmos® 3.1 ch 5.1 ch
GAME
2.0 ch
3.1 ch 5.1 ch
5.1 ch 3.1 ch 5.1 ch
Dolby Atmos® 3.1 ch 5.1 ch
ADAPTIVE
SOUND
2.0 ch
3.1 ch 5.1 ch
5.1 ch 3.1 ch 5.1 ch
Dolby Atmos® 3.1 ch 5.1 ch
DTS
VIRTUAL:X
2.0 ch
3.1 ch 5.1 ch
5.1 ch 3.1 ch 5.1 ch
Dolby Atmos® 3.1 ch 5.1 ch
STANDARD
2.0 ch
2.1 ch 2.1 ch
5.1 ch 3.1 ch 5.1 ch
Dolby Atmos® 3.1 ch 5.1 ch
The Samsung Wireless Rear Speaker Kit can be purchased separately. To purchase a Kit, contact the
vendor you purchased the Soundbar from.
When the input source is Dolby Atmos® the Subwoofer-only setup provides 3.1 channel audio, while
the Subwoofer & Wireless Rear Speaker Kit setup provides 5.1 channel audio.
The Rear Speakers will not produce sounds for 2 channel output while STANDARD mode is in use.
To enable sound for the Rear Speakers, change the effect mode to SURROUND SOUND.
ENG - 14
Adjusting the Soundbar volume with a TV remote control
Adjust the Soundbar volume using the TV’s remote control.
This function can be used with IR remote controls only. Bluetooth remote controls (remote
controls that require pairing) are not supported.
Set the TV speaker to External Speaker to use this function.
Manufacturers supporting this function:
Samsung, VIZIO, LG, Sony, Sharp, PHILIPS, PANASONIC, TOSHIBA, Hisense, RCA
1. Turn Off the Soundbar.
2. Push up and hold the WOOFER button for 5 seconds.
Each time you push the WOOFER button up and hold it for 5 seconds, the mode switches in the
following order: “OFF-TV REMOTE” (Default mode), “SAMSUNG-TV REMOTE”, “ALL-TV REMOTE”.
Remote Control Button Display Status
SOUND
MODE
WOOFER
CH LEVEL
TONE
CONTROL
5 Sec OFF-TV REMOTE
(Default mode)
Disable the TV remote control.
SOUND
MODE
WOOFER
CH LEVEL
TONE
CONTROL
5 Sec
SAMSUNG-TV REMOTE
Enable a Samsung TV’s IR remote
control.
SOUND
MODE
WOOFER
CH LEVEL
TONE
CONTROL
5 Sec ALL-TV REMOTE Enable a third-party TV’s IR remote
control.
ENG - 15
04 CONNECTING THE SOUNDBAR
Connecting Electrical Power
Use the power components to connect the Subwoofer and Soundbar to an electrical outlet in the following
order:
For more information about the required electrical power and power consumption, refer to the
label attached to the product. (Label: Bottom of the Soundbar Main Unit)
1. Connect the power cord to the Subwoofer.
2. Connect the power cord to the AC/DC adapter. Connect the AC/DC adapter (with the power cord)
to the Soundbar.
3. Connect power to the Soundbar and Subwoofer.

turning on the Soundbar.
POWER
Rear of Subwoofer
Power Cord
Connecting
Electrical Power
USB (5V 0.5A)
DC 24V
DC 24V
Bottom of the
Soundbar Main Unit
AC/DC Adapter
Power Cord
Connecting
Electrical Power

that it is hanging with the AC cord input facing upwards, water or other foreign substances could
enter the Adapter and cause the Adapter to malfunction.
If you unplug and reconnect the power cord when the product is turned on, the Soundbar turns on
automatically.
ENG - 16
Manually connecting the Subwoofer if automatic connection fails
Before performing the manual connection procedure below:
Check whether the power cables for the Soundbar and subwoofer are connected properly.
Make sure that the Soundbar is turned on.
1. Press and hold ID SET on the rear of the subwoofer for at least 5 seconds.
The red indicator on the rear of the subwoofer turns off and the blue indicator blinks.
Blinking blue
fast
5 Sec
Rear of Subwoofer Rear of Subwoofer
2. Press and hold the Up button on the remote control for at least 5 seconds.
The ID SET message appears on the display of the Soundbar for a moment, and then it
disappears.
The Soundbar will automatically power on when ID SET is complete.
SOUND
MODE
PAIR
5 Sec ID SET
3. Check if the LINK LED is solid blue (connection complete).
Blue is On
The LINK LED indicator stops blinking and
glows a solid blue when a connection is
established between the Soundbar and the
Wireless Subwoofer.
ENG - 17
LED Indicator Lights on the Rear of Subwoofer
LED Status Description Resolution
Blue
On Successfully connected
(normal operation) -
Blinking Recovering the connection
Check if the power cable
attached to the main
Soundbar unit is connected
properly or wait about 5
minutes. If blinking persists,
try manually connecting the
subwoofer. See page 16.
Red
On
Standby (with the Soundbar
main unit turned off)
Check if the power cable
attached to the main
Soundbar unit is connected
properly.
Connection failed
Connect again. See the
instructions for manual
connection on page 16.
Red and blue
Blinking Malfunction
See the contact information
for the Samsung Service
Centre in this manual.
NOTES
Before moving or installing this product, be sure to turn off the power and disconnect the power cord.
If the main unit is powered off, the wireless subwoofer will go into stand-by mode and the
STANDBY LED on the rear of the sub-woofer will turn red after blinking blue several times.
If you use a device that uses the same frequency as the Soundbar near the Soundbar, interference
may cause some sound interruption.
The maximum transmission distance of the main unit’s wireless signal is about 10 m, but may vary
depending on your operating environment. If a steel-concrete or metallic wall is between the main
unit and the wireless subwoofer, the system may not operate at all because the wireless signal
cannot penetrate metal.
ENG - 18
CAUTION
Wireless receiving antennas are built into the wireless subwoofer. Keep the unit away from water
and moisture.
For optimal listening performance, make sure that the area around the wireless subwoofer and the
Wireless Rear Speakers (sold separately) are clear of any obstructions.
Connecting the Samsung Wireless Rear Kit to your Soundbar
Expand to true wireless surround sound by connecting the Samsung Wireless Rear Speaker Kit
(SWA-9200S sold separately) to your Soundbar.
For detailed information on connections, see the Samsung Wireless Rear Speaker Kit manual.
ENG - 19
05 CONNECTING TO A TV
Method 1. Connecting with HDMI
Connecting the TV that supports HDMI ARC/eARC (Audio Return Channel/
Enhanced Audio Return Channel)
CAUTION

To connect the HDMI cable between the TV and Soundbar, be sure to connect the terminals
marked ARC or eARC. Otherwise, the TV sound output may not work.
The recommended cable is High Speed HDMI Cable with Ethernet.
When connecting a TV that supports the eARC function, “TV eARC” appears on the display and
the sound is heard.
Dolby Atmos® is supported in the ARC/eARC function.
Connect to the HDMI IN (ARC) or
(eARC) port of your TV.
HDMI IN
(eARC)
HDMI TO TV
(eARC/ARC)
DIGITAL AUDIO IN (OPTICAL)
HDMI Cable Bottom of the Soundbar
󱂓
Connect to the HDMI TO TV (eARC/
ARC) port of the Soundbar main unit.
Top of the Soundbar
TV ARC
or
TV eARC
󱂔
1. 
2. “TV ARC” or “TV eARC” appears in the display window of the Soundbar main unit and the Soundbar
plays TV sound.
“TV eARC” is displayed when the eARC function in the TV setting is On.
ENG - 20
To connect with eARC, the eARC function in the TV menu should be set to On. Refer to the TV
user manual for details on setting. (e.g. Samsung TV : Home (  
All Settings ( )
If TV sound is inaudible, press the (Source) button on the remote control or on the top of
the Soundbar to switch to “D.IN” mode. The screen displays “D.IN” and “TV ARC” or “TV eARC” in
sequence, and TV sound is played.
If “TV ARC” or “TV eARC” does not appear in the display window of the Soundbar main unit,

Use the volume buttons on the TV’s remote control to change the volume on the Soundbar.
NOTES
When you connect the TV that supports the HDMI ARC/eARC (Audio Return Channel/Enhanced
Audio Return Channel) to the Soundbar with an HDMI cable, you can transmit the digital video and
audio data without connecting a separate optical cable.
We recommend you use a coreless HDMI cable if possible. If you use a cored HDMI cable, use one
with a diameter that is less than 14 mm.
This function is not available if the HDMI cable does not support ARC or eARC.
ARC and eARC differ in bandwidth. eARC that is enhanced version of the audio return channel has

be transmitted. So, with the eARC channel, you can enjoy the sound through formats such as Dolby
Atmos®.
When the audio in a broadcast is encoded in Dolby Digital and the “Digital Output Audio Format” on
your TV is set to PCM, we recommend that you change the setting to Dolby Digital. When the
setting on the TV is changed, you will experience better sound quality. (The TV menu may use
different words for Dolby Digital and PCM depending on the TV manufacturer.)
ENG - 21
Method 2. Connecting using an Optical Cable
Pre-connection Checklist

When you use an optical cable and the terminals have covers, be sure to remove the covers.
OPTICAL OUT
DIGITAL AUDIO IN (OPTICAL)
Bottom of the Soundbar
󱂔
Optical Cable
(not supplied)
D.IN
󱂓
Top of the Soundbar
1. Connect the DIGITAL AUDIO IN (OPTICAL) port on the Soundbar to the OPTICAL OUT port of the
TV with a digital Optical Cable (not supplied).
2. Press the (Source) button on the top panel or remote control, and then select the “D.IN” mode.
3. The TV sound is played from the Soundbar.
ENG - 22
Using the Q-Symphony Function
For Q-Symphony, the Soundbar syncs with a Samsung TV to output sound through two devices for
optimum surround effect. When the Soundbar is connected, the menu, “TV+Soundbar” appears under
the Sound Output menu of the TV. Select the corresponding menu.
TV Menu
OR
Optical Cable (not supplied)
HDMI Cable D.IN
TV menu example: TV + [AV] Soundbar series name (HDMI)
NOTES
It can operate according to the Codec supported by TV.
This function is supported only when the HDMI Cable or Optical Cable (not supplied) is connected.
The message displayed may differ with the TV model.
This function is available in some Samsung TVs and some Soundbar models.
ENG - 23
Method 3. Connecting via Bluetooth
When a TV is connected using Bluetooth, you can hear stereo sound without the hassle of cabling.
Only one TV can be connected at a time.
SOUND
MODE
PAIR
OR
BT PAIRING
The initial connection
1. Press the PAIR button on the remote control to enter the “BT PAIRING” mode.
(OR) a. Press the (Source) button on the top panel and then select “BT”.
“BT” changes to “BT PAIRING” in a few seconds automatically or changes to “BT READY” if
there is a connect record.
b. When “BT READY” appears, press and hold the (Source) button on the top panel of the
Soundbar for more than 5 seconds to display “BT PAIRING”.
2. Select Bluetooth mode on the TV. (For more information, see the TV’s manual.)
3. Select “Soundbar Q6C-Series(Bluetooth)” from the list on TV’s screen.
An available Soundbar is indicated with “Need Pairing” or “Paired” on the TV’s Bluetooth device
list. To connect the TV to the Soundbar, select the message, and then establish a connection.
When the TV is connected, [TV NameBT” appears on the Soundbar’s front display.
4. You can now hear TV sound from the Soundbar.
BT READY” mode to
reconnect.
If the device fails to connect
If a previously connected Soundbar listing (e.g. “Soundbar Q6C-Series(Bluetooth)”) appears in the
list, delete it.
Then repeat steps 1 through 3.
ENG - 24
Disconnecting the Soundbar from the TV
Press the (Source) button on the top panel or on the remote control and switch to any mode but “BT”.
Disconnecting takes time because the TV must receive a response from the Soundbar.
(The time required may differ, depending on the TV model.)
To cancel the automatic Bluetooth connection between the Soundbar and TV, press the
Left button
on the remote control for 5 seconds with the Soundbar in “BT READY
What is the difference between BT READY and BT PAIRING?
BT READY : In this mode, you can reconnect TV or mobile device that was connected before.
BT PAIRING : In this mode, you can connect a new device to the Soundbar. (Press the PAIR button
on the remote control or press and hold the (Source) button on the top of the Soundbar for
more than 5 seconds while the Soundbar is in “BT” mode.)
Notes on Bluetooth connection
Locate a new device within 1 m to connect via Bluetooth communication.
If asked for a PIN code when connecting a Bluetooth device, enter <0000>.
In Bluetooth connection mode, the Bluetooth connection will be lost if the distance between the
Soundbar and the Bluetooth device exceeds 10 m.
The Soundbar automatically turns off after 18 minutes in the Ready state.
The Soundbar may not perform Bluetooth search or connection correctly under the following
circumstances:
– 
– If several Bluetooth devices are simultaneously paired with the Soundbar.
– If the Bluetooth device is turned off, not in place, or malfunctions.
Electronic devices may cause radio interference. Devices that generate electromagnetic waves
must be kept away from the Soundbar main unit - e.g., microwaves, wireless LAN devices, etc.
ENG - 25
06 CONNECTING AN EXTERNAL DEVICE
Method 1. Connecting using an HDMI Cable (Capable of Dolby
Atmos® decoding and playback)
Pre-connection Checklist
If the Audio Output options include Secondary Audio, make sure Secondary Audio is set to Off.
Make sure that the content supports Dolby Atmos®.
HDMI OUT
HDMI IN
(eARC)
HDMI
HDMI TO TV
(eARC/ARC)
DIGITAL AUDIO IN (OPTICAL)
HDMI Cable
HDMI Cable
Bottom of the Soundbar
󱂓
󱂔
󱂖
External Device
󱂕
HDMI
Top of the Soundbar
1. Connect an HDMI cable from the HDMI port on the bottom of the Soundbar to the HDMI OUT port
on your digital device.
2. Connect an HDMI cable from the HDMI TO TV (eARC/ARC) port on the bottom of the Soundbar to
the HDMI IN (eARC) port on your TV.
3. Press the (Source) button on the top panel or on the remote control, and then select “HDMI”.
4. “HDMI” mode is displayed on the Soundbar display panel and sound plays.
ENG - 26
NOTES
When you use Dolby Atmos®: If the input source is Dolby Atmos®, refer to 
for the different sound effect modes” on page 13.
When Dolby Atmos® is activated, “DOLBY ATMOS” appears in the front display.
ConguringDolbyAtmos®onyourBDplayerorotherdevice.
Open the audio output options on the settings menu of your BD player or other device and make
sure that “No Encoding” is selected for Bitstream. For example, on a Samsung BD Player, go to

HDMI Pass-Through is that the Soundbar plays the audio from the source through its own speakers
and sends the unaltered video signal to a TV via the second HDMI cable.
SupportedUHDSignalsSpecication(3840x2160p)
Frame rate (fps) Colour depth RGB4:4:4 YCbCr4:4:4 YCbCr4:2:2 YCbCr4:2:0
< 60
8 bit
10 bit - -
12 bit - -
120 8 bit ----
10 bit ----

Method 2. Connecting using an Optical Cable
OPTICAL OUT
HDMI TO TV
(ARC)
DIGITAL AUDIO IN (OPTICAL)
Optical Cable
(not supplied)
Bottom of the Soundbar
󱂓
BD / DVD player /
Set-top box /
Game console
󱂔
D.IN
Top of the Soundbar
1. Connect the DIGITAL AUDIO IN (OPTICAL) port on the Soundbar and the OPTICAL OUT port on the

2. Select “D.IN” mode by pressing the (Source) button on the top panel or on the remote control.
3. The external device sound is output from the Soundbar.
ENG - 27
07 CONNECTING A USB DRIVE

USB port
HDMI
HDMI TO TV
(eARC/ARC)
DIGITAL AUDIO IN (OPTICAL)
USB (5V 0.5A)
DC 24V
USB (5V 0.5A)
USB
1. Connect the USB drive to the USB port on the bottom of the product.
2. Press the (Source) button on the top panel or on the remote control, and then select “USB”.
3. “USB” appears in the display screen.
4. 
The Soundbar automatically turns off (Auto Power Down) if there is no audio signal from USB
drive or no USB drive connection for more than 18 minutes.
File Format Type Compatibility list
Extension Codec Sampling Rate Bit Rate
*.mp3 MPEG1 Layer2 32kHz ~ 48kHz 32kbps ~ 320kbps
MPEG1 Layer3 32kHz ~ 48kHz 32kbps ~ 320kbps
MPEG2 Layer3 16kHz ~ 24kHz 8kbps ~ 160kbps
MPEG2.5 Layer3 8kHz ~ 12kHz 8kbps ~ 160kbps
*.wma WMA7/8/9 (Audio Only) 32kHz ~ 48kHz 32kbps ~ 320kbps
*.ogg Vorbis 32kHz ~ 48kHz 45kbps ~ 500kbps
*.aac
*.m4a
*.mp4
A AC- LC
(MPEG2/MPEG4 Audio Only) 32kHz ~ 48kHz 32kbps ~ 320kbps
*.wav LPCM 32kHz ~ 192kHz 1,024kbps ~ 9,216kbps
*.ac FLAC 32kHz ~ 192kHz 162kbps ~ 8,100kbps
*.aiff AIFF 32kHz ~ 192kHz 1,024kbps ~ 9,216kbps



ENG - 28
08 CONNECTING A MOBILE DEVICE
Connecting via Bluetooth
When a mobile device is connected using Bluetooth, you can hear stereo sound without the hassle of
cabling.
When you connect a paired Bluetooth device with the Soundbar off, the Soundbar automatically
turns on.
The connection is limited to one TV or two Bluetooth devices at the same time.
SOUND
MODE
PAIR
OR
BT PAIRING
Bluetooth device
The initial connection
When connecting to a new Bluetooth device, make sure the device is within 1 m distance.
1. Press the PAIR button on the remote control to enter the “BT PAIRING” mode.
(OR) a. Press the (Source) button on the top panel and then select “BT”.
“BT” changes to “BT PAIRING” in a few seconds automatically or changes to “BT READY” if
there is a connect record.
b. When “BT READY” appears, press and hold the (Source) button on the top panel of the
Soundbar for more than 5 seconds to display “BT PAIRING”.
2. On your device, select “[AV]Samsung Soundbar Q6C-Series” from the list that appears.
When the Soundbar is connected to the Mobile device, [Mobile Device NameBT” appears in
the front display.
3. 
BT
READY” mode to reconnect.
ENG - 29
If the device fails to connect
If you have an existing Soundbar (e.g., “[AV]Samsung Soundbar Q6C-Series”) on the list of speakers
on the Mobile device, delete it.
Then repeat steps 1 and 2.
What is the difference between BT READY and BT PAIRING?
BT READY : In this mode, you can reconnect TV or mobile device that was connected before.
BT PAIRING : In this mode, you can connect a new device to the Soundbar. (Press the PAIR button
on the remote control or press and hold the (Source) button on the top of the Soundbar for
more than 5 seconds while the Soundbar is in “BT” mode.)
Notes on Bluetooth connection
Locate a new device within 1 m to connect via Bluetooth communication.
If asked for a PIN code when connecting a Bluetooth device, enter <0000>.
In Bluetooth connection mode, the Bluetooth connection will be lost if the distance between the
Soundbar and the Bluetooth device exceeds 10 m.
The Soundbar automatically turns off after 18 minutes in the Ready state.
The Soundbar may not perform Bluetooth search or connection correctly under the following
circumstances:
– 
– If several Bluetooth devices are simultaneously paired with the Soundbar.
– If the Bluetooth device is turned off, not in place, or malfunctions.
Electronic devices may cause radio interference. Devices that generate electromagnetic waves
must be kept away from the Soundbar main unit - e.g., microwaves, wireless LAN devices, etc.
The Soundbar supports SBC data (44.1kHz, 48kHz).
Connect only to a Bluetooth device that supports the A2DP (AV) function.
You cannot connect the Soundbar to a Bluetooth device that supports only the HF (Hands Free)
function.
Once you have paired the Soundbar to a Bluetooth device, selecting “[AV]Samsung Soundbar Q6C-
Series” from the device’s scanned devices list will automatically change the Soundbar to “BT” mode.
– Available only if the Soundbar is listed among the Bluetooth device’s paired devices.
(The Bluetooth device and the Soundbar must have been previously paired at least once.)
The Soundbar will appear in the Bluetooth device’s searched devices list only when the Soundbar is
displaying “BT READY”.
When connecting the Soundbar to a Bluetooth device, place them as close to each other as possible.
The farther the Soundbar and Bluetooth device are from each other, the lower the sound quality
will become. The Bluetooth connection may disconnect when the devices are out of the effective
range.
The Bluetooth connection may not function as intended in areas with poor reception.
ENG - 30
A Bluetooth device may experience noise or malfunction under in the following conditions:
– When the body is in contact with the signal transceiver on the Bluetooth device or Soundbar
– In corners or when there is an obstacle in proximity, such as a wall or partition, where electrical
changes may occur.
– When exposed to radio interferences by other products operating on the same frequency
ranges, such as medical equipment, microwave ovens, and wireless LAN devices.
– Obstacles such as doors and walls may still impact the sound quality even when the devices
are within the effective range.
Note that your Soundbar cannot be paired with other Bluetooth devices while using the Bluetooth
option.
This wireless device may cause electrical interference during operation.
Bluetooth Power On (SOUND MODE)
If a previously paired Bluetooth device tries to pair with the Soundbar when the Bluetooth Power On
function is on and the Soundbar is turned off, the Soundbar turns on automatically.
1. Press and hold the SOUND MODE button for more than 5 seconds on the remote while the
Soundbar is turned on.
2. “ON-BLUETOOTH POWER” appears on the Soundbar’s display.
Disconnecting the Bluetooth device from a Soundbar
You can disconnect a Bluetooth device from the Soundbar. For instructions, see the Bluetooth device’s
user manual.
The Soundbar will be disconnected.
When the Soundbar is disconnected from the Bluetooth device, the Soundbar will display
“BT DISCONNECTED” on the front display.
Disconnecting the Soundbar from the Bluetooth device
Press the (Source) button on the top panel or on the remote control, and then change to any mode
except “BT”.
Disconnecting takes time because the Bluetooth device must receive a response from the
Soundbar. (Disconnection time may differ, depending on the Bluetooth device)
When the Soundbar is disconnected from the Bluetooth device, the Soundbar will display
“BT DISCONNECTED” on the front display.
ENG - 31
Bluetooth Multi connection
The Soundbar can be connected to 2 Bluetooth devices at the same time.
Bluetooth device A Bluetooth device B
BT
1. Connect the Soundbar to up to two Bluetooth devices. (See page 28)
2. Play music from one of the connected Bluetooth devices while two devices are connected.
3. If music is played from the Bluetooth device “B” while playing from the device “A”, the music is
started playing on the device “B” and automatically being stopped/paused playback on the device
“A”.
4. In versions prior to AVRCP V1.4, the switching time of the device playing music may be delayed.
NOTES

Some devices do not support Bluetooth multi connection.
“BT PAIRING” mode stops when no device is paired within 3 minutes.
Switching devices may take about 7 seconds on some apps.
If you attempt to connect a 3rd Bluetooth device, the A or B devices will be disconnected.
(A device that is not currently playing will be disconnected.)
Only one Samsung TV, or 2 Bluetooth devices can be connected at the same time.
The Soundbar will be disconnected from Bluetooth devices when it receives a connection request
from a Samsung TV.
ENG - 32
Using Tap Sound
Tap the Soundbar with your mobile device to play audio from the mobile device through the Soundbar.
This function may not be supported, depending on the mobile device.
This function is only compatible with Samsung mobile devices with Android 8.1 or later.
Mobile device
SmartThings App Top of the Soundbar
TAP
BT
1. Turn on the Tap Sound function on your mobile device.
For details on how to turn on the function, refer to “Enable the Tap Sound function” below.
2. Tap the Soundbar with the mobile device. Select “Start now” in the displayed message window.
A connection is established between the mobile device and Soundbar via Bluetooth.
3. Play audio from the mobile device through the Soundbar.
This function connects a mobile device to the Soundbar via Bluetooth by detecting vibration
that occurs when the device touches the Soundbar.
Make sure the mobile device does not tap a sharp corner of the Soundbar. The Soundbar or
mobile device may become scratched or damaged.
It is recommended that the mobile device be covered with a case. Lightly tap the wide area in
the upper portion of the Soundbar, without using excessive force.
To use this function, update the SmartThings app to the latest version.
The function may not be supported, depending on the app version.
Enable the Tap Sound function
Use the SmartThings app to turn on the Tap View, Tap Sound function.
1. On the mobile device, run the SmartThings app.
2. Select (  ) in the SmartThings app screen displayed on the mobile device.
3. Set “Tap View, Tap Sound” to On to allow the function to work when a mobile device moves close to
the Soundbar.
NOTES
When the mobile device is in power-saving mode, the Tap Sound function does not work.
The Tap Sound function may not work if there are devices near the Soundbar that cause radio
interference such as electric devices. Make sure devices that may cause radio interference are

ENG - 33
09 INSTALLING THE
WALL MOUNT
Installation Precautions
Install on a vertical wall only.
Do not install in a place with high
temperature or humidity.
Verify whether the wall is strong enough to
support the product’s weight. If not, reinforce
the wall or choose another installation point.

anchors appropriate for the kind of wall you
have (plaster board, iron board, wood, etc.).

studs.
Purchase wall mounting screws according to
the type and thickness of the wall you want to
mount the Soundbar on.
– Diameter: M5
– Length: 35 mm or longer recommended.
Connect cables from the unit to external
devices before you install the Soundbar on
the wall.
Make sure the unit is turned off and
unplugged from the power source before you
install it. Otherwise, it may cause an electric
shock.
Wallmount Components
Wall Mount Guide
x 2 (M4 x L10)
x 2
Holder-Screw Screw
x 2
Bracket-Wall Mount
1. Place the Wall Mount Guide against the wall
surface.
The Wall Mount Guide must be level.
If your TV is mounted on the wall, install
the Soundbar at least 5 cm below the TV.
5 cm or more
ENG - 34
2. Align the Wall Mount Guide’s Centre Line
with the centre of your TV (if you are
mounting the Soundbar below your TV), and
Wall Mount Guide to the wall
using tape.
If you are not mounting below a TV, place
the Centre Line in the centre of the
installation area.
Centre Line
3. Push a pen tip or sharpened pencil tip
through the centre of the A-TYPE images on
each end of the Guide to mark the holes for
the supporting screws, and then remove the
Wall Mount Guide.
4. Using an appropriately sized drill bit, drill a
hole in the wall at each marking.
If the markings do not correspond to the
positions of studs, make sure you insert
appropriate anchors into the holes before
you insert the support screws. If you use
anchors, make sure the holes you drill are
large enough for the anchors you use.
5. Push a screw (not supplied) through each
Holder-Screw, and then screw each screw

(Not supplied)
Wall
6. Install the 2 Bracket-Wall Mounts in the
correct orientation on the bottom of the
Soundbar using 2 Screws.
USB (5V 0.5A)
DC 24V
When assembling, make sure the hanger
part of the Bracket-Wall Mounts are
located behind the rear of the Soundbar.
Rear of Soundbar
Right end of Soundbar
ENG - 35
7. Install the Soundbar with the attached
Bracket-Wall Mounts by hanging the
Bracket-Wall Mounts on the Holder-Screws
on the wall.
Wall
8. Slide the Soundbar down as shown below so
that the Bracket-Wall Mounts rest securely
on the Holder-Screws.
Insert the Holder-Screws into the wide
(bottom) part of the Bracket-Wall
Mounts, and then slide the Bracket-Wall
Mounts down so that the Bracket-Wall
Mounts rest securely on the
Holder-Screws.
10 INSTALLING THE
SOUNDBAR IN
FRONT OF TV
Place the Soundbar on a TV stand.
3cm or more
As illustrated in the image, align the centre of the
Soundbar with the centre of the TV, carefully
place the Soundbar onto the TV stand.
For optimal sound quality, position the Soundbar
at least 3 cm away from the TV front.
NOTES

and solid surface.

acoustic problems.
ENG - 36
11 SOFTWARE
UPDATE
Samsung may offer updates for the Soundbar’s
systemrmwareinthefuture.
USB port
HDMI
HDMI TO TV
(eARC/ARC)
DIGITAL AUDIO IN (OPTICAL)
USB (5V 0.5A)
DC 24V
USB (5V 0.5A)
If an update is offered, you can update the


your Soundbar.
USB Update
After the update completes, all your customized
user settings are maintained.
1. Connect a USB drive to the USB port on your
computer.
Important: Make sure there are no music


2. 
model name from the customer support menu
option.
For more information about update, refer
to Upgrade Guide.
3. 
4. 

drive.
5. Turn off the Soundbar and connect the USB

USB port on the Soundbar.
6. Turn on the Soundbar and press the
(Source) button to select USB source.
“UPGR” will be displayed, this may take up to
3 minutes.
UPGR
B --
DONE
BYE

displayed UPGR -> B -- -> DONE -> BYE in
sequence, B or H can be displayed

NOTES
Soundbar is rebooted automatically when the
update is completed.
This product has a DUAL BOOT function. If the


During update, do not turn it off or remove
the USB.
If update does not proceed, disconnect and
reconnect the Soundbar power cord.
When the latest version is installed, no
update is performed.
Depending on the USB type, update may not
be supported.
If the connection to the subwoofer is not
re-established automatically after the
update, refer to page 16.
If the software update fails, check if the USB
drive is defective.
Mac OS users should use MS-DOS (FAT) as the
USB format.
ENG - 37
Reset
INIT OK
Top of the Soundbar
With the Soundbar on, press the (Volume)
buttons on the top of the Soundbar at the same
time for at least 5 seconds. “INIT OK” appears on
the display and then the Soundbar is reset.
CAUTION
All the settings of the Soundbar are reset.
Be sure to perform this only when a reset is
required.
ENG - 38
12 TROUBLESHOOTING
Before seeking assistance, check the following.
Soundbar does not turn on.
;Check whether the power cord of the
Soundbar is correctly inserted into the
outlet.
Soundbar works erratically.
;After removing the power cord, insert it
again.
;Unplug the power cord and plug it back
into the external device and try again.
;If there is no signal, the Soundbar
automatically turns off after a certain
period of time. Turn on the power.
(See page 7.)
If the remote control does not work.
;Point the remote directly at the Soundbar.
;Replace the batteries with new ones.
Soundbar does not output any sound.
;The volume of the Soundbar is too low or
muted. Adjust the volume.
;When any external device (STB, Bluetooth
device, mobile device, etc.) is connected,
adjust the volume of the external device.
;For sound output of the TV, select
Soundbar. (Samsung TV: Home ( 
  )

Soundbar)
;The cable connection to the Soundbar may
be loose. Remove the cable and connect
again.
;Remove the power cord completely,
reconnect, and turn the power on.
;Reset the product and try again.
(See page 37.)
Subwoofer does not output any sound.
;Check whether the LED indicator on the rear of
the Subwoofer is on in blue. Reconnect the
Soundbar and Subwoofer if the indicator is
blinking in blue or turned red. (See page 16.)
;You may experience an issue if there is an
obstacle between the Soundbar and Subwoofer.
Move devices to an area away from obstacles.
;Other devices sending radio frequency signals
in proximity may interrupt the connection.
Keep your speaker away from such devices.
;Remove and reconnect the power plug.
In case there is sound jitter, delays, or noise from
the Subwoofer.
;If there are any objects between the Soundbar
and Subwoofer speaker, this could cause a
problem. Please reposition these to a place
without interference from that object.
;There may be sound jitter or delays when the
Subwoofer is far from the Soundbar. Please
place it near the Soundbar.
;There may be sound jitter or delays when the
Soundbar is near an instrument or electrical
device that can cause radio interference.
Place the Soundbar far from such devices that
can cause radio interference. (E.g., wireless
router)
;Change the TV network connection status from
wireless to wired.
ENG - 39
The Subwoofer volume is too low.
;The original volume of the content you are
playing may be low. Try adjusting the
Subwoofer level. (See page 12.)
;Bring the Subwoofer speaker closer to you.
If the TV is not connected via HDMI TO TV
(eARC/ARC).
;Check whether the HDMI cable is correctly
connected to the eARC terminal.
 19.)
;Connection may not be possible due to the
connected external device (set-top box, game
machine, etc.). Directly connect the Soundbar.
;HDMI-CEC may not be activated on the TV.
Turn on the CEC on the TV menu. (
Samsung
TV: Home (  
All Settings ( 

ON)
;To connect with eARC, the eARC function in
the TV menu should be set to On.
(Samsung TV:
Home ( 
Settings (  )


(Auto))
There is no sound in when connecting to the
TV in HDMI TO TV (eARC/ARC) mode.
;Your device is unable to play the input
signal. Change the TV’s audio output to
PCM or AUTO.
(Samsung TV: Home ( 
Settings (  

Format)
Soundbar does not connect via Bluetooth.
;When connecting a new device, switch to
“BT PAIRING” for connection. (Press the
PAIR button on the remote control or
press the (Source) button on the body
for at least 5 seconds.)
;If the Soundbar is connected to another

switch the device.
;Reconnect it after removing the Bluetooth
speaker list on the device to connect.
(Samsung TV: Home ( 
Settings (  

;The automatic TV connection may be
disabled. While the Soundbar is in “BT
READY”, press and hold the Left button on
the Soundbar remote control for 5 seconds
to select ON-TV CONNECT. If you see
OFF-TV CONNECT, press and hold Left
button again for 5 seconds to switch the
selection.
;Remove and reconnect the power plug,
then try again.
;Reset the product and try again.
(See page 37.)
ENG - 40
Sound drops out when connected via
Bluetooth.
;Some devices can cause radio interference
if they are located too close to the
Soundbar. e. g. microwaves, wireless
routers, etc.
;If your device that is connected via
Bluetooth moves too far away from the
Soundbar, it may cause the sound to drop
out. Move the device closer to the
Soundbar.
;If a part of your body is in contact with the
Bluetooth transceiver or the product is
installed on metal furniture, sound may
drop out. Check the installation
environment and conditions for use.
Bluetooth multi connection does not work.
;When the TV is connected to the soundbar,
Bluetooth multi connection may not
operate. Disconnect the Soundbar from the
TV and try again.
;Check whether the Bluetooth Multi
connection setting is turned on.
(Refer to the “Soundbar does not connect
via Bluetooth.” section.)
;Disconnect the device currently playing,
pair with the device that you want to
connect, and reconnect the previous
device.
;If the sound is inaudible even after
connecting properly, refer to the “Sound
drops out when connected via Bluetooth.”
section.
Soundbar does not turn on automatically with
the TV.
;When you turn off the Soundbar while
watching TV, power synchronization with
the TV is disabled. First turn off the TV.
13 LICENCE
Dolby, Dolby Atmos, and the double-D symbol
are registered trademarks of Dolby
Laboratories Licensing Corporation.
Manufactured under license from Dolby

Copyright © 2012-2021 Dolby Laboratories. All
rights reserved.
For DTS patents, see http://patents.dts.com.
Manufactured under license from DTS, Inc. or DTS
Licensing Limited. DTS, Digital Surround,
Virtual:X, and the DTS logo are registered
trademarks or trademarks of DTS, Inc. in the
United States and other countries. © 2021 DTS,
Inc. ALL RIGHTS RESERVED.

Multimedia Interface, HDMI Trade dress and the
HDMI Logos are trademarks or registered
trademarks of HDMI Licensing Administrator,
Inc.
The Bluetooth® word mark and logos are
registered trademarks owned by Bluetooth SIG,
Inc. and any use of such marks by Samsung
Electronics Co., Ltd. is under license. Other
trademarks and trade names are those of their
respective owners.
ENG - 41
[ENERGY STAR]
ENERGYSTARqualiedmodelonly
– Your Samsung product is ENERGY STAR

Change to certain features, settings and
functionality in this product can change the
power consumption, possibly beyond the
limits required for ENERGY STAR

– Environmental Protection Agency and
Department of Energy. ENERGY STAR is a
joint program of the Government agencies,

products and practices.
Refer to www.energystar.gov for more
information of the ENERGY STAR Program.
ENERGYSTARqualiedmodelonly
(Applicable to Thin Client models only)
As an ENERGY STAR® Partner, SAMSUNG has
determined that this product meets the
ENERGY STAR® guidelines for energy

– The ENERGY STAR Program has been to
reduced greenhouse gas emissions and
save energy through voluntary labeling.
– Power management setting of this product
have been enabled by default, and have
various timing setting from 1 minutes to 5
hours.
– The product can wake with a button press
on the chassis from sleep mode.
ENERGYSTARqualiedmodelonly(Theother
models)
– As an ENERGY STAR Partner, Samsung has
determined that this product or product
models meets the ENERGY STAR guideline

14 OPEN SOURCE
LICENCE NOTICE
To send inquiries and requests for questions
regarding open sources, contact Samsung Open
Source (http://opensource.samsung.com)
15 IMPORTANT
NOTES ABOUT
SERVICE
Figures and illustrations in this User Manual
are provided for reference only and may differ
from actual product appearance.
An administration fee may be charged if
either
(a) an engineer is called out at your request
and there is no defect with the product (i.e.
where the user manual has not been read).
(b) you bring the unit to a repair centre and
there is no defect with the product (i.e.
where the user manual has not been read).
You will be informed of the administration fee
amount before a technician visits.
ENG - 42
16 SPECIFICATIONS AND GUIDE
Specications
Model Name HW-Q60C / HW-Q64C / HW-Q64GC
USB 5V/0.5A
Weight 3.5 kg
Dimensions (W x H x D) 1030.0 x 57.0 x 105.0 mm
Operating Temperature Range +5°C to +35°C
Operating Humidity Range 10 % ~ 75 %
AMPLIFIER
Rated Output power 180W (30W x 6)
Supported play formats
Dolby 5.1ch / Dolby Digital Plus / Dolby TRUE HD
/ Dolby ATMOS / DTS Digital Surround /
LPCM 8ch
Subwoofer Name PS-WC67B
Weight 5.5 kg
Dimensions (W x H x D) 184.0 x 343.0 x 295.0 mm
AMPLIFIER
Rated Output power 160W
Overall Standby Power Consumption (W) 2.0W
Bluetooth
Port deactivation method
Press and hold the SOUND MODE button for
more than 5 seconds to turn off Bluetooth Power
function.
NOTES

Weight and dimensions are approximate.
Hereby, Samsung declares that this radio equipment is in compliance with Directive 2014/53/EU
and the relevant UK statutory requirements. The full text of the declaration of conformity is
available at the following internet address: http://www.samsung.com go to Support and enter the
model name. This equipment may be operated in all EU countries and in the UK.
ENG - 43
WIRELESS DEVICE OUTPUT POWER
RF max transmitter power
100mW at 2.4GHz – 2.4835GHz
25mW at 5.725GHz – 5.825GHz
[Correct disposal of batteries in this product]
(Applicable in countries with separate collection systems)
This marking on the battery, manual or packaging indicates that the batteries in this product should not be
disposed of with other household waste at the end of their working life. Where marked, the chemical
symbols Hg, Cd or Pb indicate that the battery contains mercury, cadmium or lead above the reference
levels in EC Directive 2006/66.
If batteries are not properly disposed of, these substances can cause harm to human health or the
environment.
To protect natural resources and to promote material reuse, please separate batteries from other types of
waste and recycle them through your local, free battery return system.
Correct Disposal of This Product
(Waste Electrical & Electronic Equipment)
(Applicable in countries with separate collection systems)
This marking on the product, accessories or literature indicates that the product and its electronic
accessories (e.g. charger, headset, USB cable) should not be disposed of with other household waste at the
end of their working life. To prevent possible harm to the environment or human health from uncontrolled
waste disposal, please separate these items from other types of waste and recycle them responsibly to
promote the sustainable reuse of material resources.
Household users should contact either the retailer where they purchased this product, or their local

recycling.
Business users should contact their supplier and check the terms and conditions of the purchase contract.
This product and its electronic accessories should not be mixed with other commercial wastes for disposal.

e.g. REACH, WEEE, Batteries, visit:
www.samsung.com/uk/aboutsamsung/sustainability/environment/our-commitment/data/
COMMISSION REGULATION (EU) 2019/1782
Ecodesign requirements for external power supplies :
www.samsung.com/global/ecodesign_component
… 39 …


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