576215
32
Zoom out
Zoom in
Previous page
1/137
Next page
32
TROUBLESHOOTING
TROUBLESHOOTING
Before requesting service, please check the following.
The unit will not turn on.
Is the power cord plugged into the outlet? Connect the power plug to the outlet.
A function does not work when the button is pressed.
Is there static electricity in the air? Disconnect the power plug and connect it again.
Sound is not produced.
Is the Mute function on?
Is the volume set to minimum?
Press the
( Mute) button to cancel the function.
Adjust the Volume.
The remote control does not work.
Are the batteries drained?
Is the distance between the remote control and main
unit too far?
Replace with new batteries.
Move closer to the unit.
The TV SoundConnect (TV pairing) failed.
Does your TV support TV SoundConnect?
Is your TV firmware the latest version?
Does an error occur when connecting?
Reset the TV mode and connect again.
TV SoundConnect is supported by some Samsung
TVs released from 2012 on. Check your TV to see if it
supports TV SoundConnect.
Update your TV with the latest firmware.
Contact the Samsung call centre.
Press and hold the
&
button for 5 seconds to reset
the TV SoundConnect connection.
The red LED on the subwoofer blinks and the subwoofer is not producing sound.
Your subwoofer may not be connected to the
main body of the product.
Try to connect your subwoofer again.
(See Page 17)
The subwoofer drones and vibrates noticeably.
Try to adjust the vibration of your subwoofer.
Press the WOOFER button on your remote control to
adjust its value (between -12, -6 to +6).
TROUBLESHOOTING
HW-J7500_J7501_XU_ENG_0209.indd 32HW-J7500_J7501_XU_ENG_0209.indd 32 2015-02-09  8:28:092015-02-09  8:28:09
32


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for Samsung HW-J7500 at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of Samsung HW-J7500 in the language / languages: English, German, Dutch, French as an attachment in your email.

The manual is 13,51 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info