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Troubleshooting
109
Troubleshooting
Your device displays network or service error
messages
When you are in areas with weak signals or poor reception,
you may lose reception. Move to another area and try
again.
You cannot access some options without a subscription.
Contact your service provider for more details.
The touch screen responds slowly or improperly
If your device has a touch screen and the touch screen is not
responding properly, try the following:
Remove any protective covers from the touch screen.
Protective covers may prevent the device from recognising
your inputs and are not recommended for touch screen
devices.
Ensure that your hands are clean and dry when tapping the
touch screen.
Restart your device to clear any temporary software bugs.
Ensure that your devices software is upgraded to the latest
version.
If the touch screen is scratched or damaged, take your
device to a Samsung Service Centre.
109


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