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Hoe werkt Hulp op afstand?
U kunt eenvoudig service voor uw tv ontvangen van Samsung Remote Support:
1.
Bel met de Samsung Klantenservice en vraag naar hulp op afstand.
2.
Open het menu op uw tv en ga naar het gedeelte Ondersteuning. ( Instellingen Ondersteuning)
3.
Selecteer Extern beheer, lees de serviceovereenkomsten en ga ermee akkoord. Wanneer het pincodescherm
verschijnt, geeft u uw pincode aan de technisch medewerker.
4.
De technisch medewerker kan dan toegang krijgen tot uw televisie.
Contactgegevens voor service zoeken
Instellingen Ondersteuning Over deze tv Probeer nu
U kunt het adres van de website van Samsung opzoeken, het telefoonnummer van het callcenter bellen, het
modelnummer van uw tv opzoeken, welke softwareversie uw tv heeft, en de Open Source-licentie en overige
informatie opzoeken die u voor ondersteuning nodig hebt voordat u een medewerker van Samsung belt of de
website van Samsung bezoekt.
" U kunt ook informatie weergeven door de QR-code van de tv te lezen.
" U kunt deze functie ook starten door de knop minstens 5 seconden ingedrukt te houden. Voor
standaardafstandsbediening, houdt de knop (Afspelen) minstens vijf seconden ingedrukt. Houd de knop ingedrukt
totdat het voorgrondvenster met klantgegevens wordt weergegeven.
132


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