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A Bluetooth connection is not established or your Gear and the
mobile device are disconnected
•
Ensure that the Bluetooth feature on both devices is activated.
•
Ensure there are no obstacles, such as walls or electrical equipment, between the devices.
•
Ensure that the latest version of the Samsung Gear app is installed on the mobile device.
•
Ensure that your Gear and the other Bluetooth device are within the Bluetooth
connection range (10 m). The distance may vary depending on the environment the
devices are used in.
•
Restart both devices and launch the Samsung Gear app on the mobile device again.
Calls are not connected
•
Ensure that your Gear is connected to a mobile device via Bluetooth. If your Gear is
connected to your mobile device remotely, you cannot receive incoming calls.
•
Ensure that you have not set call barring for the incoming phone number on the mobile
device.
•
Check whether do not disturb mode is activated. If it is activated, the touchscreen does
not turn on during incoming calls. Rotate the bezel or press the Home key or Back key to
turn on the screen and check the incoming call.
The battery icon is empty
Your battery is low. Charge the battery.
The battery does not charge properly (For Samsung-approved
chargers)
•
Ensure that you connect the Gear to the wireless charging dock and connect the dock to
the charger properly.
•
Visit a Samsung Service Centre and have the battery replaced.
111


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