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Appendix
Troubleshooting
Before contacting a Samsung Service Centre or an authorised service centre, please
attempt the following solutions. Some situations may not apply to your Watch.
You can also use Samsung Members to solve any problems you might encounter while
using your device.
The Watch displays network or service error messages
When you are in areas with weak signals or poor reception, you may lose reception.
Move to another area and try again. While moving, error messages may appear
repeatedly.
Please note that models purchased in Germany cannot receive signals in LTE TDD
bands in the following countries: Belgium, Denmark, Germany, France, Luxemburg,
Netherlands, Austria, Poland, Switzerland, Czech Republic. If you are in an LTE
TDD-only service area, you may lose reception. Move to another area and try again.
You cannot access some options without a subscription. For more information,
contact your carrier.
Your Watch does not turn on
When the battery is completely discharged, your Watch will not turn on. Fully charge the
battery before turning on the Watch.
Touch recognition works slowly or improperly
Touch recognition may not work properly in the following situations:
If you attach a screen protector or optional accessories to the screen
If you are wearing gloves, if your hands are not clean while touching the screen, or
if you tap the screen with a sharp object or your fingertips
In humid conditions or when exposed to water
157


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