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Samsung Galaxy 20 Plus - SM-G985 Manual

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www.samsung.com
USER MANUAL
English. 02/2020. Rev.1.0
SM-G980F
SM-G980F/DS
SM-G981B
SM-G981B/DS
SM-G985F
SM-G985F/DS
SM-G986B
SM-G986B/DS
SM-G988B
SM-G988B/DS
2
Table of Contents
Basics
4 Read me first
7 Device overheating situations and
solutions
10 Device layout and functions
16 Battery
23 Nano-SIM card and eSIM
26 Memory card (microSD card)
28 Turning the device on and off
30 Initial setup
30 Samsung account
32 Transferring data from your previous
device (Smart Switch)
35 Understanding the screen
46 Notification panel
48 Screen capture and screen record
50 Entering text
Apps and features
53 Installing or uninstalling apps
55 Bixby
60 Bixby Vision
63 Bixby Routines
66 Phone
71 Contacts
75 Messages
78 Internet
80 Camera
102 Gallery
110 AR Zone
122 Always On Display
123 Edge screen
127 Multi window
130 Samsung Daily
131 Samsung Pay
134 Samsung Health
137 Samsung Members
137 Samsung Notes
138 Galaxy Wearable
138 Calendar
139 Reminder
141 Voice Recorder
144 My Files
144 Clock
146 Calculator
146 Game Launcher
148 Game Booster
149 Kids Home
150 SmartThings
154 Sharing content
157 Music Share
158 Samsung DeX
165 Link to Windows
167 Samsung Global Goals
167 Google apps
Table of Contents
3
201 Secure Folder
205 Secure Wi-Fi
206 Privacy
207 Location
207 Accounts and backup
208 Samsung Cloud
209 Google
210 Advanced features
211 Motions and gestures
212 Dual Messenger
213 Digital Wellbeing and parental
controls
213 Digital Wellbeing
215 Device care
215 Optimising your device
216 Battery
217 Storage
217 Memory
217 Security
218 Apps
218 General management
219 Accessibility
219 Software update
220 About phone
Appendix
221 Accessibility
239 FAQ
246 Troubleshooting
251 Removing the battery
Settings
169 Introduction
169 Connections
170 Wi-Fi
172 Bluetooth
173 NFC and payment
175 Data saver
176 Mobile data only apps
176 SIM card manager (dual SIM
models)
177 Mobile Hotspot and Tethering
178 More connection settings
180 Sounds and vibration
181 Dolby Atmos (surround sound)
181 Separate app sound
182 Notifications
182 App icon badges
183 Display
184 Dark mode settings
185 Motion smoothness
185 Blue light filter
186 Changing the screen mode or
adjusting the display colour
187 Font size and style
187 Screen resolution
187 Screensaver
188 Wallpaper
188 Themes
188 Lock screen
189 Smart Lock
190 Biometrics and security
191 Face recognition
194 Fingerprint recognition
198 Samsung Pass
4
Basics
Read me first
Please read this manual before using the device to ensure safe and proper use.
•
Descriptions are based on the device’s default settings.
•
Some content may differ from your device depending on the region, service provider,
model specifications, or device’s software.
•
Content (high quality content) that requires high CPU and RAM usage will affect the
overall performance of the device. Apps related to the content may not work properly
depending on the device’s specifications and the environment that it is used in.
•
Samsung is not liable for performance issues caused by apps supplied by providers other
than Samsung.
•
Samsung is not liable for performance issues or incompatibilities caused by edited
registry settings or modified operating system software. Attempting to customise the
operating system may cause the device or apps to work improperly.
•
Software, sound sources, wallpapers, images, and other media provided with this device
are licensed for limited use. Extracting and using these materials for commercial or other
purposes is an infringement of copyright laws. Users are entirely responsible for illegal
use of media.
•
You may incur additional charges for data services, such as messaging, uploading and
downloading, auto-syncing, or using location services depending on your data plan. For
large data transfers, it is recommended to use the Wi-Fi feature.
•
Default apps that come with the device are subject to updates and may no longer be
supported without prior notice. If you have questions about an app provided with
the device, contact a Samsung Service Centre. For user-installed apps, contact service
providers.
•
Modifying the device’s operating system or installing softwares from unofficial sources
may result in device malfunctions and data corruption or loss. These actions are violations
of your Samsung licence agreement and will void your warranty.
Basics
5
•
Depending on the region or service provider, a screen protector is attached for protection
during production and distribution. Damage to the attached screen protector is not
covered by the warranty.
•
You can see the touchscreen clearly even in strong outdoor sunlight by automatically
adjusting the contrast range based on the surrounding environment. Due to the nature
of the product, displaying fixed graphics for extended periods may result in afterimages
(screen burn-in) or ghosting.
–
It is recommended not to use fixed graphics on part or all of the touchscreen for
extended periods and turn off the touchscreen when not using the device.
–
You can set the touchscreen to turn off automatically when you are not using it.
Launch the
Settings
app, tap
Display
→
Screen timeout
, and then select the length
of time you want the device to wait before turning off the touchscreen.
–
To set the touchscreen to automatically adjust its brightness based on the
surrounding environment, launch the
Settings
app, tap
Display
, and then tap the
Adaptive brightness
switch to activate it.
•
Depending on the region or model, some devices are required to receive approval from
the Federal Communications Commission (FCC).
If your device is approved by the FCC, you can view the FCC ID of the device. To view the
FCC ID, launch the
Settings
app and tap
About phone
→
Status
. If your device does not
have an FCC ID, it means that the device has not been authorised for sale in the U.S. or its
territories and may only be brought to the U.S. for the owner’s personal use.
•
Depending on the region, you can view the regulatory information on the device. To
view the information, launch the
Settings
app and tap
About phone
→
Regulatory
information
.
Basics
6
Maintaining water and dust resistance
Your device supports water- and dust-resistance. Follow these tips carefully to maintain the
water- and dust-resistance of your device. Failure to do so may result in damage to your
device.
•
Do not immerse the device in fresh water deeper than 1.5 m or keep it submerged for
more than 30 minutes. If you immerse the device in any liquid other than fresh water,
such as salt water, ionised water, or alcoholic beverage, liquid will enter the device faster.
•
Do not expose the device to water moving with force.
•
If the device is exposed to fresh water, dry it thoroughly with a clean, soft cloth. If the
device is exposed to other liquids, such as salt water, swimming pool water, soapy water,
oil, perfume, sunscreen, hand cleaner, or chemical products such as cosmetics, rinse it
with fresh water and dry it thoroughly with a clean, soft cloth. If you do not follow these
instructions, the device’s performance and appearance may be affected.
•
If the device has been immersed in water or the microphone or speaker is wet, sound
may not be heard clearly during a call. After wiping the device with a dry cloth, dry it
thoroughly before using it.
•
The touchscreen and other features may not work properly if the device is used in water.
•
If the device is dropped or receives an impact, the water- and dust-resistant features of
the device may be damaged.
•
Your device has been tested in a controlled environment and certified to be water-
and dust-resistant in specific situations (meets requirements of classification IP68 as
described by the international standard IEC 60529-Degrees of Protection provided by
Enclosures [IP Code]; test conditions: 15-35 °C, 86-106 kPa, fresh water, 1.5 metre, 30
minutes). Despite this classification, it is still possible for your device to be damaged in
certain situations.
Instructional icons
Warning: situations that could cause injury to yourself or others
Caution: situations that could cause damage to your device or other equipment
Notice: notes, usage tips, or additional information
Basics
7
Device overheating situations and solutions
When the device heats up while charging the battery
While charging, the device and the charger may become hot. During wireless charging or fast
charging, the device may feel hotter to the touch. This does not affect the device’s lifespan or
performance and is in the device’s normal range of operation. If the battery becomes too hot,
the charging speed may decrease or the charger may stop charging.
Do the following when the device heats up:
•
Disconnect the charger from the device and close any running apps. Wait for the
device to cool down and then begin charging the device again.
•
If the lower part of the device overheats, it could be because the connected USB
cable is damaged. Replace the damaged USB cable with a new Samsung-approved
one.
•
When using a wireless charger, do not place foreign materials, such as metal objects,
magnets, and magnetic stripe cards, between the device and the wireless charger.
The wireless charging or fast charging feature is only available on supported models.
When the device heats up during use
When you use features or apps that require more power or use them for extended periods,
your device may temporarily heat up due to increased battery consumption. Close any
running apps and do not use the device for a while.
The following are examples of situations in which the device may overheat. Depending on
the functions and apps you use, these examples may not apply to your model.
•
During the initial setup after purchase or when restoring data
•
When downloading large files
Basics
8
•
When using apps that require more power or using apps for extended periods
–
When playing high-quality games for extended periods
–
When recording videos for extended periods
–
When streaming videos while using the maximum brightness setting
–
When connecting to a TV
•
While multitasking (or, when running many apps in the background)
–
When using Multi window
–
When updating or installing apps while recording videos
–
When downloading large files during a video call
–
When recording videos while using a navigation app
•
When using large amount of data for syncing with the cloud, email, or other accounts
•
When using a navigation app in a car while the device is placed in direct sunlight
•
When using the mobile hotspot and tethering feature
•
When using the device in areas with weak signals or no reception
•
When charging the battery with a damaged USB cable
•
When the device’s multipurpose jack is damaged or exposed to foreign materials, such as
liquid, dust, metal powder, and pencil lead
•
When you are roaming
Do the following when the device heats up:
•
Keep the device updated with the latest software.
•
Conflicts between running apps may cause the device to heat up. Restart the device.
•
Deactivate the Wi-Fi, GPS, and Bluetooth features when not using them.
•
Close apps that increase battery consumption or that run in the background when
not in use.
•
Delete unnecessary files or unused apps.
•
Decrease the screen brightness.
•
If the device overheats or feels hot for a prolonged period, do not use it for a while. If
the device continues to overheat, contact a Samsung Service Centre.
Basics
9
Precautions for device overheating
If you begin to feel uncomfortable due to the device overheating, stop using the device.
When the device heats up, the features and performance may be limited or the device may
turn off to cool down. The feature is only available on supported models.
•
If the device overheats and reaches a certain temperature, a warning message will appear
to prevent device failure, skin irritations and damages, and battery leakage. To lower the
device’s temperature, the screen brightness and the performance speed will be limited
and battery charging will stop. Running apps will be closed and all calling and other
features will be limited, except for emergency calls, until the device cools down.
•
If the second message appears due to a further increase of the device’s temperature, the
device will turn off. Do not use the device until the device’s temperature drops below the
specified level. If the second warning message appears during an emergency call, the call
will not be disconnected by a forced shut down.
Precautions for operating environment
Your device may heat up due to the environment in the following conditions. Use caution to
avoid shortening the battery’s lifespan, damaging the device, or causing a fire.
•
Do not store your device in very cold or very hot temperatures.
•
Do not expose your device to direct sunlight for extended periods.
•
Do not use or store your device for extended periods in very hot areas, such as inside a
car in the summertime.
•
Do not place the device in any areas that may overheat, such as on an electric heating
mat.
•
Do not store your device near or in heaters, microwaves, hot cooking equipment, or high
pressure containers.
•
Do not use a cable whose covering is peeled off or damaged, and do not use any charger
or battery that is damaged or malfunctioning.
Basics
10
Device layout and functions
Package contents
Refer to the quick start guide for package contents.
•
The items supplied with the device and any available accessories may vary
depending on the region or service provider.
•
The supplied items are designed only for this device and may not be compatible
with other devices.
•
Appearances and specifications are subject to change without prior notice.
•
You can purchase additional accessories from your local Samsung retailer. Make
sure they are compatible with the device before purchase.
•
Use only Samsung-approved accessories. Using unapproved accessories may cause
the performance problems and malfunctions that are not covered by the warranty.
•
Availability of all accessories is subject to change depending entirely on
manufacturing companies. For more information about available accessories, refer
to the Samsung website.
•
The supplied earphones (USB Type-C) which support digital output are designed
only for this device. They may not be compatible with other devices that use
different audio output method.
Basics
11
Device layout
►
Galaxy S20 Ultra 5G, S20 Ultra:
Front camera
Speaker
Edge screen
Fingerprint recognition
sensor
Touchscreen
Edge screen
Volume key
Side key (Power/Bixby)
Proximity/Light sensor
Earphone jack /
Multipurpose jack
(USB Type-C)
SIM card /
Memory card tray
Rear camera
(Quadruple)
Microphone
GPS antenna
Flash
Main antenna
Speaker
Microphone
NFC antenna /
MST antenna /
Wireless charging coil
Basics
20
Wireless charging
The device has a built-in wireless charging coil. You can charge the battery using a wireless
charger (sold separately).
Fast wireless charging
You can charge your device faster using the fast wireless charging feature. A fan inside the
charger may produce noise during fast wireless charging.
Launch the
Settings
app, tap
Device care
→
Battery
→
Charging
→
Fast wireless charging
.
You can turn off or on the fast wireless charging feature by tapping the
On
or
Off
switch. If
you use the
Turn off as scheduled
option, you can set the fast wireless charging feature to
turn off automatically at the preset time. When the fast wireless charging feature turns off, the
charger’s fan noise and the indicator light will be reduced.
•
To use this feature, you must use a charger and components that support the fast
wireless charging feature.
•
While charging, you cannot activate or deactivate this feature.
Charging the battery
1
Place the centre of the device’s back on the centre of the wireless charger.
The estimated charging time will appear on the notification panel. The actual charging
time may vary depending on the charging conditions.
Basics
23
Nano-SIM card and eSIM
Insert the SIM or USIM card provided by the mobile telephone service provider.
To have two phone numbers or service providers for a single device, activate the eSIM.
Differing from a physical nano-SIM card, an eSIM is an embedded digital SIM. Using both the
nano-SIM card and the eSIM may result in slower data transfer speeds in some areas.
•
eSIM may not be available depending on the region, service provider, or model.
•
Some services that require a network connection may not be available depending
on the service provider.
Installing the SIM or USIM card (nano-SIM card)
•
Use only a nano-SIM card.
•
Use caution not to lose or let others use the SIM or USIM card. Samsung is not
responsible for any damages or inconveniences caused by lost or stolen cards.
►
Single SIM models:
4
21 3
5
Basics
24
►
Dual SIM models:
4
1 3
5
2
1
Insert the ejection pin into the hole on the tray to loosen the tray.
Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may
be damaged.
2
Pull out the tray gently from the tray slot.
3
Place the SIM or USIM card on the tray with the gold-coloured contacts facing
downwards.
4
Gently press the SIM or USIM card into the tray to secure it.
If the card is not fixed firmly into the tray, the SIM card may leave or fall out of the tray.
5
Insert the tray back into the tray slot.
•
If you insert the tray into your device while the tray is wet, your device may be
damaged. Always make sure the tray is dry.
•
Fully insert the tray into the tray slot to prevent liquid from entering your device.
Basics
25
Correct card installation (dual SIM models)
Nano-SIM card 1
Nano-SIM card
Nano-SIM card 2
microSD card
You cannot insert a nano-SIM card and a microSD card in the same place
simultaneously.
Activating an eSIM (dual SIM models)
Launch the
Settings
app and tap
Connections
→
SIM card manager
→
Add mobile plan
.
When a mobile plan is found, follow the on-screen instructions to activate the eSIM.
If you have a QR code provided by your service provider, launch the
Settings
app, tap
Connections
→
SIM card manager
→
Add mobile plan
→
Add using QR code
, and then
scan the QR code.
This feature may not be available depending on the region or service provider.
Using the eSIM and nano-SIM card (dual SIM models)
If you install a nano-SIM card and activate the eSIM, you can have two phone numbers or
service providers for a single device.
This feature may not be available depending on the region or service provider.
Activating SIM or USIM cards
Launch the
Settings
app and tap
Connections
→
SIM card manager
. Select a SIM or USIM
card and tap the switch to activate it.
Basics
27
4
21 3
5
1
Insert the ejection pin into the hole on the tray to loosen the tray.
Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may
be damaged.
2
Pull out the tray gently from the tray slot.
When you remove the tray from the device, the mobile data connection will be
disabled.
3
Place a memory card on the tray with the gold-coloured contacts facing downwards.
4
Gently press the memory card into the tray to secure it.
If the card is not fixed firmly into the tray, the memory card may leave or fall out of the
tray.
5
Insert the tray back into the tray slot.
•
If you insert the tray into your device while the tray is wet, your device may be
damaged. Always make sure the tray is dry.
•
Fully insert the tray into the tray slot to prevent liquid from entering your device.
Basics
28
Removing the memory card
Before removing the memory card, first unmount it for safe removal.
Launch the
Settings
app and tap
Device care
→
Storage
→
Advanced
→
SD card
→
Unmount
.
Do not remove external storage, such as a memory card or USB storage, while the
device is transferring or accessing information, or right after transferring data. Doing
so can cause data to be corrupted or lost or cause damage to the external storage or
device. Samsung is not responsible for losses, including loss of data, resulting from
the misuse of external storage devices.
Formatting the memory card
A memory card formatted on a computer may not be compatible with the device. Format the
memory card on the device.
Launch the
Settings
app and tap
Device care
→
Storage
→
Advanced
→
SD card
→
Format
.
Before formatting the memory card, remember to make backup copies of all
important data stored in the memory card. The manufacturer’s warranty does not
cover loss of data resulting from user actions.
Turning the device on and off
Follow all posted warnings and directions from authorised personnel in areas where
the use of wireless devices is restricted, such as aeroplanes and hospitals.
Turning the device on
Press and hold the Side key for a few seconds to turn on the device.
When you turn on your device for the first time or after performing a data reset, follow the
on-screen instructions to set up your device.
Basics
30
Initial setup
When you turn on your device for the first time or after performing a data reset, follow the
on-screen instructions to set up your device.
1
Press and hold the Side key for a few seconds to turn on the device.
2
Tap .
3
Select your preferred device language and tap
Next
.
4
Follow the on-screen instructions to complete the setup.
The Home screen will appear.
If you do not connect to a Wi-Fi network, you may not be able to set up some device
features during the initial setup.
Samsung account
Your Samsung account is an integrated account service that allows you to use a variety of
Samsung services provided by mobile devices, TVs, and the Samsung website.
To check the list of services that can be used with your Samsung account, launch the
Settings
app and tap
Accounts and backup
→
Accounts
→
Samsung account
→
Apps and
services
. Alternatively, visit account.samsung.com.
Creating a Samsung account
If you do not have a Samsung account, you should create one. You can create a Samsung
account using your email address.
1
Launch the
Settings
app and tap
Accounts and backup
→
Accounts
→
Add account
→
Samsung account
.
Alternatively, launch the
Settings
app and tap .
2
Tap
Create account
.
3
Follow the on-screen instructions to complete creating your account.
Basics
31
Signing in to your Samsung account
If you already have a Samsung account, sign in to your Samsung account. You can also sign in
using your Google account.
1
Launch the
Settings
app and tap
Accounts and backup
→
Accounts
→
Add account
→
Samsung account
.
Alternatively, launch the
Settings
app and tap .
2
Enter your Samsung account ID and password and tap
Sign in
.
If you want to sign in using your Google account, tap
Continue with Google
.
3
Follow the on-screen instructions to complete signing in to your Samsung account.
Finding your ID and resetting your password
If you forget your Samsung account ID or password, tap
Find ID
or
Reset password
on the
Samsung account sign-in screen. You can find your ID or reset your password after you enter
the required information.
Removing your Samsung account
When you remove your Samsung account from the device, your data, such as contacts or
events, will also be removed.
1
Launch the
Settings
app and tap
Accounts and backup
→
Accounts
.
2
Tap
Samsung account
→
Personal info
→
→
Remove account
.
3
Tap
Remove
, enter your Samsung account password, and then tap
OK
.
Basics
40
Launching Finder
Search for content on the device quickly.
1
On the Apps screen, tap
Search
. Alternatively, open the notification panel, swipe
downwards, and then tap
.
2
Enter a keyword.
Apps and content on your device will be searched.
If you tap
on the keyboard, you can search for more content.
Displaying the screen in landscape mode
On the Home screen, tap and hold an empty area, tap
Home screen settings
, and then tap
the
Rotate to landscape mode
switch to activate it.
Rotate the device until it is horizontal to view the screen in landscape mode.
Basics
41
Moving items
Tap and hold an item, and then drag it to a new location. To move the item to another panel,
drag it to the side of the screen.
To add a shortcut to an app on the Home screen, tap and hold an item on the Apps screen,
and then tap
Add to Home
. A shortcut to the app will be added on the Home screen.
You can also move frequently used apps to the shortcuts area at the bottom of the Home
screen.
Creating folders
Create folders and gather similar apps to quickly access and launch apps.
On the Home screen or the Apps screen, tap and hold an app, and then drag it over another
app.
A new folder containing the selected apps will be created. Tap
Folder name
and enter a
folder name.
•
Adding more apps
Tap
on the folder. Tick the apps to add and tap
Done
. You can also add an app by
dragging it to the folder.
•
Moving apps from a folder
Tap and hold an app to drag it to a new location.
•
Deleting a folder
Tap and hold a folder, and then tap
Delete folder
. Only the folder will be deleted. The
folder’s apps will be relocated to the Apps screen.
Appendix
229
Hearing enhancements
Hearing aid support
Set the device to enhance the sound quality to work better with hearing aids.
Launch the
Settings
app, tap
Accessibility
→
Hearing enhancements
→
Hearing aid
support
, and then tap the
Hearing aid compatibility
switch to activate it.
Amplify ambient sound
Set the device to amplify the sound around you to help you hear better when using an
earphone.
1
Launch the
Settings
app, tap
Accessibility
→
Hearing enhancements
→
Amplify
ambient sound
, and then tap the switch to activate it.
2
Connect an earphone to the device and wear it.
3
Tap .
Adapt sound
Optimise the sound setting to find the best sound quality and use it for calls or media
playback.
Launch the
Settings
app, tap
Accessibility
→
Hearing enhancements
→
Adapt sound
, and
then optimise the sound setting.
Adjusting the sound balance
Set the device to adjust the sound balance when using an earphone.
1
Connect an earphone to the device and wear it.
2
Launch the
Settings
app and tap
Accessibility
→
Hearing enhancements
.
3
Drag the adjustment bar under
Left/right sound balance
to the left or right and adjust
the sound balance.
… 229 …


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