If you are having trouble with your camera, try these troubleshooting procedures before you contact a service center. If you have attempted the suggested remedy and are still
having problems with your device, contact your local dealer or service center.
When you leave your camera at a service center, be sure to also leave the other components that may have contributed to the malfunction, such as the memory card and battery.
SituationSuggested remedies
Cannot capture photos
•
There is no space on the memory card. Delete
unnecessary les or insert a new card.
•
Format the memory card.
•
The memory card is defective. Get a new memory
card.
•
Make sure that the camera is switched on.
•
Charge the battery.
•
Make sure that the battery is inserted correctly.
The camera freezes
Remove the battery and insert it again.
The camera heats up
While you use the camera, it may heat up. This is
normal and should not aect your camera’s lifespan
or performance.
The ash does not work
•
The ash option may be set to O. (p. 52)
•
You cannot use the ash in some modes.
SituationSuggested remedies
Cannot turn on the
camera
•
Ensure that the battery is inserted.
•
Ensure that the battery is inserted correctly. (p. 17)
•
Charge the battery.
The power turns o
suddenly
•
Charge the battery.
•
Your camera may be in Auto Power O mode.
(p. 97)
•
The camera may turn o to prevent the memory
card from being damaged due to an impact. Turn
on your camera again.
The camera is losing
battery power quickly
•
The battery may lose power more quickly in low
temperatures (below 0 °C/32 °F). Keep the battery
warm by putting it into your pocket.
•
Using the ash or recording videos depletes the
battery quickly. Recharge if needed.
•
Batteries are consumable parts that must be
replaced over time. Get a new battery if the battery
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