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Before requesting service, please check the following.
Symptom Check Remedy
The unit will not turn on.
Is the power cord plugged
into the outlet?
Connect the power plug to
the outlet.
A function does not work when
the button is pressed.
• Has the Wireless Audio with
Dock or the remote been
exposed to static electricity?
Disconnect the power plug
and connect it again.
Sound is not produced.
Is the unit properly
connected to device?
Is the Mute function on?
Is the volume set to
minimum?
Connect it correctly.
Press the Mute button to
cancel the function.
Adjust the volume.
The remote control does not
work.
Are the batteries drained?
Is the distance between
remote control and main
unit too far?
Replace with new batteries.
Operate closer to the main
unit.
The Sound Share (TV pairing)
failed.
Is your TV a supporting
model?
Is your TV firmware the
latest version?
Does an error occur in
connection?
Check whether your TV is a
supporting model or not.
(Samsung.com)
Update your TV with the
latest firmware.
Reset the unit.
Press Play/Pause Button for
5 seconds on the remote
control.
Contact the call centre.
troubleshooting
25


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