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Troubleshooting
No power supply See if the battery is charged or not. Charge by connecting to a
power source or to your PC.
There is no sound on the
earphone
Please make sure the connection is complete, check the
volume isn’t on Minimum setting and the earphone is clean. If
the file in “mp3” format is damaged, it could affect the sound.
The display is random Please check if you choose the right language.
Can’t download the music
normally
Check if the USB cable is connected correctly and if the driver
is installed properly.
Check if there is spare space for the new files.
There is no sound on the
speaker
Please make sure the volume isn’t on the minimum setting. If
the file in“mp3”format is damaged, it could affect the sound.
Check whether the earphone works.
64


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