1 Know the problem - make sure that you are clear about the problem you are having and
that you can describe the events that led up to it.
2 Check the Troubleshooting Guide –in the Troubleshooting section of this manual.
3 Know your hardware - if it is possible, have the following information to hand:
• The make and model of the computer you are using
• The name and version of the game you were using when you started having problems
• The make and model of your computer’s motherboard
• The make and model of your computer’s sound card
4 Be ready - if possible, please try and ring whilst sitting at the computer with all the relevant
information and hardware to hand. If you are having a problem with a particular game or
application, make sure that you have it loaded.
5 Be patient - we try our best to deal with customer queries as quickly as possible. At times it
may be necessary to refer queries on to our specialist staff. Please be patient!
To contact your local Saitek Technical Support Center, please look up the relevant contact details
on the separate Technical Support Center sheet that came packaged with this product.
Conditions of Warranty
1 Warranty period is 2 years from date of purchase with proof of purchase submitted.
2 Operating instructions must be followed.
3 Product must not have been damaged as a result of defacement, misuse, abuse, neglect,
accident, destruction or alteration of the serial number, improper electrical voltages or
currents, repair, alteration or maintenance by any person or party other than our own service
facility or an authorized service center, use or installation of non-Saitek replacement parts in
the product or the modification of this product in any way, or the incorporation of this product
into any other products, or damage to the product caused by accident, fire, floods, lightning,
or acts of God, or any use violative of instructions furnished by Saitek plc.
4 Obligations of Saitek shall be limited to repair or replacement with the same or similar unit, at
our option. To obtain repairs under this warranty, present the product and proof of purchase
(e.g. bill or invoice) to the authorized Saitek Technical Support Center (listed on the separate
sheet packaged with this product) transportation charges prepaid. Any requirements that
conflict with any state or Federal laws, rules and/or obligations shall not be enforceable in
that particular territory and Saitek will adhere to those laws, rules, and/or obligations.
5 When returning the product for repair, please pack it very carefully, preferably using the
original packaging materials. Please also include an explanatory note.
6 IMPORTANT: To save yourself unnecessary cost and inconvenience, please check carefully
that you have read and followed the instructions in this manual.
7 This warranty is in Lieu of all other expressed warranties, obligations or liabilities. ANY
IMPLIED WARRANTIES, OBLIGATIONS, OR LIABILITIES, INCLUDING BUT NOT LIMITED
TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS
WRITTEN LIMITED WARRANTY. Some states do not allow limitations on how long an
implied warranty lasts, so the above limitations may not apply to you. IN NO EVENT SHALL
WE BE LIABLE FOR ANY SPECIAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF
THIS OR ANY OTHER WARRANTY, EXPRESS OR IMPLIED, WHATSOEVER Some states
do not allow the exclusion or limitation of special, incidental or consequential damages, so
the above limitation may not apply to you. This warranty gives you specific legal rights, and
you may also have other rights which vary from state to state.
