However, before contacting Technical Support, here are a few tips to help us to help you:
•Make sure you have followed all the steps shown in this manual
•Check that the controller is correctly connected to your computer
•Confirm that your PC is functioning normally
At Saitek, we aim to offer comprehensive and thorough technical support to all of our users. So, before you call, follow the guidelines below to ensure
that you have all of the information necessary for us to help you.
1Know the problem - make sure that you are clear about the problem you are having and that you can describe the events that led up to it.
2Check the Troubleshooting guide –in the Troubleshootingsection of this manual.
3Know your hardware - if it is possible, have the following information to hand:
•The make and model of the computer you are using
•The name and version of the game you were using when you started having problems
•The make and model of your computer’s motherboard
•The make and model of your computer’s sound card
4Be ready - if possible, please try and ring whilst sitting at the computer with all the relevant information and hardware to hand. If you are having a
problem with a particular game or application, make sure that you have it loaded.
5Be patient - we try our best to deal with customer queries as quickly as possible. At times it may be necessary to refer queries on to our specialist
staff. Please be patient!
To contact your local Saitek Technical Support Center, please look up the relevant contact details on the separate Technical Support Centre sheet that
Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.
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