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Troubleshooting
SIM BLOCKED message
If a wrong PIN number is entered three times in succession, your
SIM card is blocked. You must then:
- Enter the PUK (Personal Unblocking Key) code provided by your
operator, and accept.
- Enter your PIN number and accept.
- Enter your PIN number again and accept.
After 5 or 10 failed attempts (depending on the type of SIM card), the
SIM card is definitely locked. You must then contact your operator or
your SMC to obtain a new card.
SIM LOCKED-OUT message
On network providers' request, the handset can only be used with
some types of SIM cards. This message means that the SIM card
you are using does not fit with the phone. Take the SIM card out, and
switch the phone back on. If the message "SIM not present" appears
on the screen, you will need to check its compatibility next to the
place where you bought it. If not, please contact your Customer
Services.
No call connection
Check the called number. Check that at least one signal strength bar
is present. If the R icon appears without any operator name being
displayed, only emergency calls are possible.
Check that your call credit with your operator has not been used up.
Check that the SIM card used offers the service that you are
requesting and that its validity has not expired.
Check and deactivate the restriction on outgoing calls if necessary.
The network is overloaded. Call again later.
If the poor call connection persists, contact the hotline.
No call reception
Try to make a call to check that the phone and the network are
operational. Check and deactivate the permanent calls forwarded
(permanent calls forwarded icon displayed). Check and deactivate
the restriction on incoming calls if necessary. If the poor reception
persists, contact the hotline.
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