Manual Sagem D16T (page 129 of 132) (English, German, Polish, Portuguese, Spanish)

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14. Guarantee

14.1.

Terms and Conditions for United Kingdom & Ireland only

In order to apply the guarantee, you should contact the Sagem Helpdesk or the retailer where

you purchased the equipment. Proof of purchase will be required in either case.

Please make sure that you use your equipment only for the purpose for which it was designed

and under normal usage conditions.

Sagem Communications do not accept any liability for the equipment if used outside the frame

of its original designed purpose or any consequence that may arise from this usage.

Should any malfunction arise, the Sagem Helpdesk or your retailer will advise you how to

proceed.

A) General Guarantee conditions

SAGEM undertakes to remedy by repair or exchange at its own convenience, free of charge for

labour and replacement parts, any defects in the equipment during the guarantee period of 12

(twelve) months or 3 (three) months for accessories, from the date of original invoice of the

Equipment, where those defects are a result of faulty workmanship.

Unless the customer has concluded with SAGEM a maintenance contract in respect of the

equipment which specifically provides for repairs to be carried out at the customer's premises,

the repairs will not be carried out on the equipment at the customer premises.

The customer must however return the defective equipment at his/her own expense, to the

address supplied by the Sagem Helpdesk or by the retailer.

In the case that a product needs to be sent in for a repair, it must always be accompanied by a

proof of purchase (which is not altered, written on or in any way made illegible) showing that the

product is still under guarantee. In the case that no proof of purchase is enclosed, the SAGEM

repair centre will use the production date as its reference for establishing the guarantee status

of the product.

Apart from all legal obligatory rules, Sagem Communications, do not give any Guarantee, either

implicit or explicit which is not set force in the present section, and can not be held responsible

for any direct or indirect, material or immaterial damage, either in or out of the frame of the

present guarantee.

If any provision of this guarantee shall be held to be in whole or in part invalid or illegal due to

an obligatory rule applicable to consumers pursuant to their national legislation, such invalidity

or illegality shall not impair or affect the remaining provisions or parts of this guarantee.

This guarantee does not affect the Customer statutory rights.

B) Exclusions From Guarantee

SAGEM shall have no liability under the guarantee in respect of:

x Damage, defects, breakdown or malfunction due to one or more of the following:

o Failure to properly follow the installation process and instructions for use

o An external cause to the equipment (including but not limited to: lightening, fire, shock,

vandalism, inappropriate conditions of electrical network or water damage of any nature)

o Modifications made without the written approval of SAGEM

o Unsuitable operating conditions, particularly of temperature and humidity

o Repair or maintenance of the equipment by persons not authorised by SAGEM

x Wear and tear from normal daily use of the equipment and its accessories

x Damage due to insufficient or bad packaging of equipment when returned to SAGEM

x Usage of new versions of software without the previous approval of SAGEM

x Work on any equipment or software modified or added without the prior written consent of

SAGEM

LU EN final.fm Page 20 Mardi, 23. juin 2009 10:39 10

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