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22
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
Espresso just
drips from the

Coee is ground
too nely.
Use slightly coarser grind.
Too much coee in the
lter basket.
Lower dose of coee using the
RAZOR™ dosing tool.
The lter basket may
be blocked.
Use the ne pin on the provided
cleaning tool to clear the outlet hole(s)
on the underside of the lter basket.
If it continues to be blocked, dissolve
a cleaning tablet in hot water and
soak lter basket and portalter in the
solution for approx. 20 minutes. Rinse
thoroughly.
Espresso runs out
too quickly.
The coee is ground
too coarse.
Use slightly ner grind.
and/or
Not enough coee in
the lter basket.
Increase dose of coee and use the
RAZOR™ dosing tool to trim o excess
coee after tamping.
Pressure gauge not
reaching 9 bar.
Coee not tamped
rmly enough.
Tamp between 15-20kgs
of pressure.
If the above suggestions do not
help, check the machine. Place an
EMPTY Dual Wall lter basket into the
portalter (either 1 CUP or 2 CUP).
Press the MANUAL button.
If the pressure gauge reads over 5
bar the machine is OK. Ensure correct
dose by using the RAZOR™ dosing
tool. If the dose is correct, make the
grind ner.
If the pressure gauge reads below
5 bar, contact Sage
®
Customer
Service Centre.

Cups not preheated. Rinse cups under hot water outlet and
place on cup warming tray.
Milk not hot enough
(if making a cappuccino
or latte etc).
Heat milk until side of
the jug becomes hot
to touch.
No crema.
Coee beans are stale. Buy freshly roasted coee with a
roasted-on date.
Using Single Wall
Filter Baskets with
pre-ground coee.
Ensure you use Dual Wall Filter
Baskets with
pre-ground coee.
22


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