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12
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE WHAT TO DO
Grinder does
not start after
pressing START /
PAUSE / CANCEL
button
Grinder not plugged in.
Grinder has overheated.
Bean hopper not attached
correctly. ‘PLEASE LOCK
HOPPER’ will be displayed
on LCD screen.
Plug power cord into power outlet.
Remove power plug from power outlet.
Leave for 20 minutes to cool down
before using again.
Lock bean hopper into position.
Motor starts but

coming from
grind outlet
Incorrect button pressed.
No coee beans in bean
hopper.
Grinder/bean hopper
is blocked.
Press START / PAUSE / CANCEL
or PORTAFILTER SWITCH
to activate.
Fill bean hopper with fresh
coee beans.
Remove bean hopper. Inspect bean
hopper and burrs for blockage.
Replace parts and try again.
Motor starts but
operates with a
loud ‘racket’ noise
Grinder is blocked with
foreign item or chute
is blocked.
Moisture clogging grinder.
Remove bean hopper, inspect burrs
and remove any foreign body.
Clean burrs and chute (refer to Care
& Cleaning on page page 11).
Leave burrs to dry thoroughly before
re-assembling. You can use a hair dryer
to blow air into grinder inlet (lower burr)
to dry.
Unable to lock
bean hopper into
position
Coee beans obstructing bean
hopper locking device.
Remove bean hopper. Clear coee
beans from top of burrs. Re-lock hopper
into position & try again.
Not enough/
too much

Grind amount requires
adjustment.
Press SHOTS / CUPS button to change
grind amount.
Use Grind Amount Dial to ne tune
the amount ‘more’ or ‘less’.

It is normal for the correct amount
of coee to appear overlled in
your portalter. Untamped coee
has approximately three times
the volume of tamped coee.
Emergency stop?
Press START / PAUSE / CANCEL
button to stop operation.
Unplug power cord from power outlet.
12


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