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Sage BNE500 - Creatista Uno Manual

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Troubleshooting Milk Froth Preparation
Milk steam cycle does not start
- Check if the water tank is correctly positioned, if empty, fill with potable water.
- Check steam tip for any blockages and ensure wand is lowered.
Quality of froth not up to standard
- Be sure to use pasteurised whole or semi-skimmed milk at refrigerated
temperature (about 4-6 °C / 39-43 °F). For a better result, the milk must be
newly opened.
- Check the milk froth setting.
- Use the Sage milk jug provided.
- Clean both the milk jug and steam wand after each use.
- Clean the steam wand.
Steam is very wet
- Use cold, potable water. Do not use highly filtered, demineralised or distilled
water.
Milk overflows
- Fill jug with appropriate milk volume.
- Minimum fill level as marked on the inside & outside of the jug.
- Maximum fill level as marked on the inside & outside of the jug.
- To stop overflow, either reduce the initial volume of milk and/or reduce the froth
level. This varies depending on milk type.
Milk temperature is too hot
- Be sure to use the Sage milk jug provided.
- Check the milk jug is positioned correctly on the milk jug temperature sensor.
- Check the temperture sensor in the drip tray is clean.
- Decrease the milk temperature setting.
Milk temperature is not hot enough
- Preheat cup.
- Use the Sage milk jug provided.
- Check the milk jug is positioned on the milk jug temperature sensor.
- Increase the milk temperature setting.
- Check the steam tip for blockages.
Clean Steam Wand alert LED is on
- It alerts when the machine detects that steam wand is blocked or after the
machine has done 90 cycles.
- Clean the Steam Wand.
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