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Sage BCI600 Manual

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11
EN
TROUBLESHOOTING
PROBLEM EASY SOLUTION
Ice cream won’t
freeze
• START / PAUSE button needs to be pressed.
• Alcohol in ice cream? Added too much or too soon.
• Ensure that there is adequate ventilation around the ice
cream maker. We recommend leaving at least 15cm
between the ice cream machine and adjacent hard
surfaces.
Paddle won’t
move
• Paddle won’t move if the pre-cool function is selected for
the rst 5 minutes.
• Check to see if centre spindle is inserted correctly into plastic
paddle; if the centre spindle is not moving then there maybe
an issue with the machine – Call Sage
®
customer service.
Lid will not lock
into position
• Paddle and bowl are not positioned properly – make sure
the handle of the bowl sits within the grooves and paddle
is inserted properly.
Frozen dessert
not frozen in
allocated time
• Dessert mixture was too warm when placed in the ice
cream bowl for time allocated in manual setting.
• Dierent ingredients and quantities will eect freezing time.
Allow for more time if using ingredients like eggs/alcohol.
Can’t remove
bowl insert after
churning
• Ingredients may have spilt over the side of the bowl and into
the chamber. Turn the machine o and let stand for 10–20
minutes to defrost the ice cream. Then remove bowl and
wipe the interior chamber of the ice cream machine.
How do I make
soft serve ice
cream?
• The frozen desserts on the hardness indicator bar are only there
as a guide. Try making your soft serve on the sorbet setting.
You can turn the hardness back up if the ice cream is not hard
enough.
I want my ice
cream even
harder!
• Remove ice cream from ice cream bowl, place in another
air-tight container and place in freezer for a further
1–2 hours or until desired hardness is achieved.
Can I put my
mix-ins into the
custard base?
• Put your mix-ins at the end when prompted.
Note: Often ingredients such as fruits may disintegrate
during the churning process if added too early.
… 11 …


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