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9 TROUBLESHOOTING
Fault
Cause
Solution
The fire is not burning
well
Inappropriate fuel
Only use recommended fuels
Poor chimney draught (min 8
Pa)
Check the air-tightness of the flue
Close the chimney’s cleaning hatches
Clean the flue
Insufficient combustion air
Check diameter flue outlet and supply
of combustion air
Check if extractor fans are operating
in the same room
Inappropriate fuel
Only use recommended fuels
Insufficient combustion air
Check diameter flue outlet and supply
of combustion air
Check if extractor fans are operating
in the same room
A strange odour and
smoke develops during
first use
Baking in of the paint
The odour and smoke will dissapear after
a while
Condensation
High difference in temperature
Open the door for 2-3 min when lighting
the fire. Do not leave the fire unattended!
Smoke hindrance
Poor chimney draught (min 8
Pa)
Check the air-tightness of the flue
Close the chimney’s cleaning hatches
Clean the flue
Fuel isn’t entirely burnt
Only fill when flames are dying out
Chimney fire
Innapropriate fuel
Overcharge
Poor maintenance
Immediately close the air supply and
contact the fire department
10 SPARE PARTS
We stock most spare parts for our products. Note down the reference number of your product and
request the spare part from your point of sale. For spare parts both under and outside of warranty, please
contact your point of sale.
41


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