Manual Saab 9-7X - 2008 (page 407 of 426) (English)

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• Gather the important information you will need from

the other driver. Things like name, address, phone

number, driver’s license number, vehicle license

plate, vehicle make, model and model year, Vehicle

Identiﬁcation Number (VIN), insurance company and

policy number, and a general description of the

damage to the other vehicle.

• If possible, call your insurance company from the

scene of the crash. They will walk you through the

information they will need. If they ask for a police

report, phone or go to the police department

headquarters the next day and you can get a copy of

the report for a nominal fee. In some states/provinces

with “no fault” insurance laws, a report may not be

necessary. This is especially true if there are no

injuries and both vehicles are driveable.

• Choose a reputable collision repair facility for your

vehicle. Whether you select a Saab dealer or a

private collision repair facility to ﬁx the damage,

make sure you are comfortable with them.

Remember, you will have to feel comfortable with

their work for a long time.

• Once you have an estimate, read it carefully and

make sure you understand what work will be

performed on your vehicle. If you have a question,

ask for an explanation. Reputable shops welcome

this opportunity.

Managing the Vehicle Damage Repair

Process

In the event that your vehicle requires damage repairs,

Saab recommends that you take an active role in its

repair. If you have a pre-determined repair facility of

choice, take your vehicle there, or have it towed there.

Specify to the facility that any required replacement

collision parts be original equipment parts, either new

Genuine Saab parts or recycled original Saab parts.

Remember, recycled parts will not be covered by your

Saab vehicle warranty.

Insurance pays the bill for the repair, but you must live

with the repair. Depending on your policy limits, your

insurance company may initially value the repair using

aftermarket parts. Discuss this with your repair

professional, and insist on Genuine Saab parts.

Remember if your vehicle is leased you may be

obligated to have the vehicle repaired with Genuine

Saab parts, even if your insurance coverage does not

pay the full cost.

If another party’s insurance company is paying for the

repairs, you are not obligated to accept a repair

valuation based on that insurance company’s collision

policy repair limits, as you have no contractual limits with

that company. In such cases, you can have control of

the repair and parts choices as long as cost stays within

reasonable limits.

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Saab 9-7X - 2008 Manual

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