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Saab 9-7X - 2005 Manual

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Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and to Saab. Normally, any concerns with the
sales transaction or the operation of your vehicle will be
resolved by your dealer’s sales or service departments.
Sometimes, however, despite the best intentions of all
concerned, misunderstandings can occur. If your concern
has not been resolved to your satisfaction, the following
steps should be taken:
STEP ONE: Discuss your concern with a member
of dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or
parts manager, contact the owner of the dealership
or the general manager.
STEP TWO: If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the Saab Customer Assistance Center by calling
1-800-955-9007. In Canada, contact Saab Customer
Assistance Centre by calling 1-800-263-1999
(English and French).
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have the
following information available to give the Customer
Assistance Representative:
• Your name, address and daytime phone number.
• Vehicle Identification Number (VIN). This is available
from the vehicle registration or title, or the plate at the
top left of the instrument panel and visible through
the windshield.
• The name of the selling dealership and location.
• Vehicle delivery date and present mileage
(kilometers).
• Nature and details of the problem you are
experiencing.
When contacting Saab, please remember that your
concern will likely be resolved at a dealer’s facility.
That is why we suggest you follow Step One first if
you have a concern.
If after contacting the Saab Customer Assistance Center
your concern has not been resolved, please refer to the
“Dispute Resolution Process” found in your Saab
Consumer’s Guide.
7-2
2005 - Saab 97X Owner Manual
… 378 …


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