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5.2 Processing
If problems occur during operation of your ROWI product, please proceed as follows:
1. Read the instructions for use
Most malfunctions are caused by incorrect operation. Therefore first consult the instruc-
tions for use in the event of a malfunction. Chapter 4.3 contains corresponding informa-
tion on troubleshooting.
2. Service Form T o
make the service processing easier, please carefully fill out the service form enclosed
with the product before contacting the ROWI Service Center. This means you have all
requisite information within convenient access.
3. Phone contact
Call the ROWI Service Center. You can reach the ROWI Service Team by calling:
07253 9460-40
(Monday to Friday: 8.00m to 6.00 pm)
Most problems can be remedied as part of the competent, technical advice from our Service
Team. If this is not possible, the further procedure is outlined here.
4. If an inspection repair by the ROWI Service Center is necessary, proceed as
follows:
P Pack appliance
Pack the appliance in the original packaging. Make sure that it is adequately
padded and protected against knocks. Transport damage is not covered
within the scope of warranty.
P Include purchase receipt
Always provide the receipt as proof of purchase. The service performance can only be
handled within the framework of the warranty if the purchase receipt is provided.
P Attach Service Form
Attach the filled out Service Form so it is clearly visible on the outside of the transport
packaging.
P Return appliance
Send the appliance to the following address (only after consultation with the ROWI Ser-
vice Center):
ROWI Schweißgeräte und
Elektrowerkzeuge Vertrieb GmbH
Service Center
Augartenstraße 3
76698 Ubstadt-Weiher
34


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