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EN
FAULT SOLUTION
Cannot start the robot
Make sure the robot is connected to power supply.
Make sure the battery is fully charged.
Make sure the switch on the robot is turned ON.
The robot suddenly stops working
Check whether the robot is stuck or blocked by obstacles.
Check wether the battery is too low.
If the problem persists, please switch OFF the robot, wait for 3 seconds, and switch
ON to restart it.
The appliance may be overheating :
ū stop the appliance and leave cool for at least 1 hour.
ū If it overheats on repeated occasions, contact the Approved Services Center.
Cannot charge the robot
Make sure the station is properly connected or contact an Approved Services
Center to change the charger.
Check whether the indicator on the robot is ashing during charging.
Wipe dust o charging plates with dry cloth.
The charger is getting hot This is perfectly normal. The robot can remain permanently connected to the station
without any risk.
The robot cannot return to the
station
Clear the station of objects within 0.5 m on the left and right sides and within
1.5 m ahead.
Make sure that the robot starts cleaning from the station without abnormal
movement.
When the robot is near the station, it can return faster. But if the station is located
far away, the robot will need more time to return. Please wait during its return.
Clean the charging plates.
The cleaning schedule is not
executed
Make sure the robot has been powered on.
Set the time and schedule the time for automatic cleaning in the app.
Make sure the appointment time has been set correctly.
Check wether the battery level is too low to start cleaning.
The robot will not start any scheduled cleaning when a task is being performed.
Suction whistling
Check the suction inlet for any obstruction.
Empty the dust bin.
Clean the lter.
Check wether the lter is wet due to water or other liquids on the oor. Let the lter
dry naturally thoroughly before use.
Check wether the dust bin and water tank are properly installed.
The intake head is clogged :
ū Remove the brush and clean it.
The central brush does not rotate Clean the central brush.
Check wether the central brush and the brush cover are correctly installed.
Abnormal action or sweep route of
the robot
Carefully clean the sensors with dry cloth.
Switch OFF the robot, wait for 3 seconds and swith ON to restart the robot.
No water released during mopping
Make sure there is enough water in the water tank.
Check wether the mop module is correctly installed.
Check whether the water outlet is blocked.
The robot cannot connect to your
Wi-Fi network
Ensure that your Wi-Fi router supports 2.4GHz and 802.11 b/g/n bands as this
equipment does not support 5GHz bands..
6.
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