11
CLEANING AND MAINTENANCE
If your vacuum cleaner will not start
• The appliance is not powered. Check that the appliance is
plugged in correctly.
If your vacuum cleaner has no suction power
• An accessory, the tube, hose, separator (4a), air/dust
separation grille (4b) or the separation compartment (4c) is
blocked: unblock them.
• The black foam filter (18a) is saturated: clean it.
• The microfilter (18b) is saturated: clean it.
• The HEPA filter (17) is saturated: clean it by patting it over
a dustbin. If the HEPA filter is damaged, change it.
If your vacuum cleaner has less suction power, is noisy or makes
a whistling noise
• An accessory, the tube, hose, separator (4a), air/dust
separation grille (4b) or the separation compartment (4c) is
partially blocked: unblock them.
• The dust compartment is full: empty and wash it.
• The vacuum cleaner cover is not fitted correctly: close
properly.
• The dust compartment is not correctly fitted: fit it correctly.
• The nozzle's manual power switch* is open: close it.
If the cone separator (4a) fills up
• Dust accumulates in the separation compartment (4c):
Check that the pipe between the separator (4c) and the dust
compartment (5) is not blocked. Check that nothing is
obstructing the dust compartment inlets.
• The dust compartment inlets are blocked: remove the dust
compartment and empty it. Clean the dust compartment
seals.
If it is difficult to move the nozzle
• Open the manual power switch* on the nozzle.
If the power cord does not wind completely
• The cord slows down as it winds up: pull the power cord
out again and press the power cord wind button.
If a problem persists, take your vacuum cleaner to your local
Rowenta Approved Service Centre.
To find a list of Authorised Service Centres, contact Customer
Services, the contact details for which you will find on the
enclosed international guarantee card.
TROUBLESHOOTING
IMPORTANT: stop your vacuum cleaner immediately by
pressing the Start/Stop button as soon as it stops
performing as normal and before performing any checks.
4 • Cleaning the HEPA filter (17)
Remove the accessory support (30) then place the vacuum
cleaner in the vertical position (Fig.27).
Open the HEPA filter hatch (Fig.28).
Remove the HEPA filter from its housing (fig.29). Clean the
HEPA filter by gently patting it over a dustbin (fig. 30).
Reposition it in its housing (Fig.31).
Reposition the hatch until you hear a click indicating that it
is closed (Fig. 32).
5. Cleaning the air/dust separator
system (4)
Remove the hose from the vacuum cleaner.
Open the vacuum cleaner cover (fig. 21-22).
Press the separator release button (fig.33) then remove from
the separation system (fig.34).
Remove the separation compartment (4c) by turning slightly
to the left (fig.35) then separate the two components (fig.36).
Wash the components (4a+b and 4c) in clear water (fig. 37)
and leave to dry for 6 hours.
Refit the filter system components (4):
- Reposition the separation compartment (4c) on the
separation system (4a+b) (fig. 38) by turning slightly until you
hear the click indicating that it is closed (fig. 39).
- Then reposition the entire separation system (4) in the
appliance (fig. 40) and close the cover.
6 • Cleaning your vacuum cleaner
Wipe the body of the vacuum cleaner and accessories with
a soft damp cloth, then dry with a dry cloth.
Wash the dust compartment (5a+ 5b) under clear or soapy
water, then dry with a dry cloth.
IMPORTANT: if the appliance does not perform as normal
after cleaning the black foam filter and microfilter on your
vacuum cleaner, clean the HEPA filter.
IMPORTANT: replace the HEPA filter every 12 months.
The HEPA filter (ref ZR9015.01) is available from your
dealer or in Approved Service Centres.
IMPORTANT: do not use aggressive or abrasive
detergents. The transparency of the dust
compartment and/or front cover and/or cover may
change over time; this does not affect the appliance
performance.
ATTENTION: do not wash the vacuum cleaner cover
under clear water. Clean using a soft wet cloth.
ATTENTION: your appliance is equipped with a
safety system (19) for detecting the filtration
cassette: the cover cannot be closed if the filtration
cassette is not fitted (18a+18b).
* According to model: these systems are specific to certain mo-
dels or are accessories available as an option.
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