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TROUBLESHOOTING
If you have any further problems or queries please contact the Rowenta
Customer Relations Helpline - see details at the end of this leaflet.
Problems Possible causes Solutions
There is no steam. The appliance has not been
turned on. Check that the appliance has been plugged in correctly.
Next press the On/Off pedal, the power indicator light
located at the front of the appliance will come on.
The hose has been obstructed. Check that the hose is not bent or twisted. The device
will begin producing steam after approximately 60
seconds.
There is no water left in the
water tank. Switch off the appliance and fill the water tank.
The steam flow is low. Your steamer has a build-up of
scale because it has not been
rinsed out regularly.
See descaling process (Cleaning paragraph).
The hose has been
obstructed.
Check that the hose is not bent or twisted.
There is no water left in the
water tank. Switch off the appliance and fill the water tank.
The steam is not ready yet. The appliance will produce steam about 60 seconds
after it has been switched on.
Water runs through the holes
of the steam head. There is condensation in
the hose. Never use a steamer in the horizontal position. Hold
the hose vertically outstretched and wait for the
condensed water to return to the steamer.
The steamer takes a long time
to heat and/or ejects white
particles.
Your steamer has a build-up of
scale because it has not been
descaled regularly.
See descaling process
(Cleaning paragraph).
The Roll & Press system panel
is crooked. The panel didn’t roll back
correctly. Unroll the panel again and keep your hand on the
handle while rolling back to the top.
The Roll & Press system panel
rolled back up while in use. The panel didnt roll back
correctly. Make sure the Roll & Press handle is firmly locked
in the hook. It should not be moving horizontally or
vertically.
The hose makes a
gurgling noise. You are using the steam
head in a position close
to the ground and some
condensation occurs in the
hose.
Raise the hose frequently during use and adjust the
pole to its maximum height in order to avoid
the formation of condensation.
Water is overflowing from
water tank. You are using the steam
head in a position close
to the ground and some
condensation occurs in the
hose.
Raise the hose frequently during
use and adjust the pole to its
maximum height in order to avoid
the formation of condensation.
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