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Trouble shooting guide
Problem Cause Solution
Fixed white indicator light.
Starting a cooking cycle
without preheating.
2 possible options:
- allow to cook, but you must
monitor the cooking (white LED =
manual mode)
- stop the appliance, remove the
food, close the appliance properly,
reprogram the appliance and wait
until end of preheating.
The appliance stops during
the pre-heating or cooking cycle.
The appliance has been
kept open for too long
while preheating or
cooking.
The appliance has been
idle too long after the
end of warm up or keep
warm.
Disconnect the appliance from the
mains leave for 2-3 mins, restart the
process. The next time you use the
appliance, make sure you open and
close it briefly for best cooking
results. If the problem continues,
contact your local Tefal Customer
Service.
Indicator flashing after placing
the food on the cooking plates.
Not sensing the food.
Meat thickness too thin.
You must confirm the start of the
cooking by pressing the button .
Flashing white indicator light.
+ button flashing
or button flashing.
Appliance failure.
Appliance stored or
used in a room that
is too cold.
Disconnect and reconnect your
appliance and immediately restart
a preheat cycle.
If the problem persists, contact
your Customer Service.
The appliance no longer beeps.
I have put in my food and closed the
appliance but cooking has not
started.
Your food has a depth
thicker than 4 cm.
•Food must not be thicker than 4cm.
I have put in my food but the
indicator stays on PURPLE .
You have not
completely opened the
grill when putting on
the food.
Completely open the grill then close
it.
Not sensing the food.
Meat thickness too
thin.
"OK" flashing.
Confirm the start of the cooking
by pressing the button .
The appliance turns itself off during
cooking in manual mode.
The cooking time
has exceeded 30 minutes.
Press the on/off button
and re-start the manual mode.
Tip, especially for meat: the cooking results on the preset programmes may vary depending on origin, cut
and quality of the food being cooked, the programmes have been set and tested for good quality food.
Similarly, the thickness of the meat has to be taken into account during cooking; you may not cook food that
is thicker than 4 cm.
EN
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