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If you have any product problems or queries with your product, please telephone our
Customer Relations team on:
0845 602 1454 (UK) - (01) 677 4003 (ROI)
Consult our web site: www.rowenta.co.uk
Problems Possible causes Solutions
The Boost function blue light si-
gnal flashes/turns off.
The Boost function shuts off automati-
cally after 15 minutes: the blue light
flashes and then switches off.
This is completely normal. The Boost function is designed
for occasional use only (see § 6).
Your are using the "Synthetics" or "Silk"
position.
The Boost function can only be used in the "Wool",
"Cotton" and "Linen" position. For other fabrics, there is
no need to use the Boost function, the combinations of
"Synthetics" and "Silk" settings are sufficient.
White streaks come through the
holes in the soleplate.
Your boiler has a build-up of
scale because it has not been
rinsed out regularly.
Rinse the collector when the “Calc-Away System”
indicator flashes. If your water is very hard, rinse it more
often.
Brown streaks come through
the holes in the soleplate and
stain the linen.
You are using chemical descaling
agents or additives in the water for iro-
ning.
Never add this type of product in the water tank or in the
boiler (see § 1).
The soleplate is dirty or brown
and may stain the linen.
Your linen is not rinsed sufficiently or
you have ironed a new garment before
washing it.
Ensure linen is rinsed thoroughly to remove any soap de-
posits or chemicals on new garments which may be
sucked up by the iron.
You are not using the correct
programme for the fabric.
See our advice about settings (see § 5).
You are using starch. Always spray starch on the reverse side of the fabric to be
ironed.
There is no steam. The tank has not been fitted correctly
into its housing.
Push it back into its housing until you hear a “click”.
The water tank is empty (red light is
flashing).
Fill the water tank and press the “Restart” button on
the control panel.
There is little steam.
The soleplate temperature is set to the
maximum.
The generator is working but steam is very hot and dry.
As a consequence, it is less visible.
Water streaks appear on the
linen.
Your ironing board cover is soaked with
water because it is not suited to the po-
wer of a steam generator.
Check that your ironing board is suitable. A mesh type iro-
ning board must be used avoid condensation.
The “empty tank” signal light is
flashing.
You have not pressed the "empty tank"
restart button.
Press the "empty tank" restart button on the control panel.
The tank is not correctly fitted in its
housing.
Push it into the housing until you hear a “click”.
Steam escapes from the scale
collector valve.
The scale collector valve has not
been tightened correctly.
Tighten the collector valve.
The scale collector valve is
damaged.
Contact an Approved Service Centre.
The generator is faulty. Do not use the steam generator and contact an
Approved Service Centre.
Steam escapes under the
appliance.
The generator is faulty. Do not use the steam generator and contact an
Approved Service Centre.
The “Calc-Away” light is flas-
hing.
You have not pressed the “Calc-Away”
restart button.
Press the “Calc-Away” restart button located on the
control panel.
The red "tank empty" light is
flashing and the "On/Off" button
is not working.
The appliance has been stored in a cold
place (approx. <10C°)
Unplug the appliance. Wait for 3 hours so that the ap-
pliance is at room temperature
