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If you have any product problems or queries with your product, please telephone our
Customer Relations team on:
0845 602 1454 (UK) - (01) 677 4003 (ROI)
Consult our web site: www.rowenta.co.uk
IS THERE A PROBLEM?
Problems Possible causes Solutions
The steam generator does not
switch on or the iron indicator
and ON/OFF indicator do not
switch on.
The appliance is not switched
on. Check that your appliance is correctly plugged in
and press the illuminated on/off switch.
Water runs through the holes
in the soleplate. You are using the steam
control button before the iron
is hot enough.
Decrease the steam output while ironing at low
temperature (steam output control dial on the
control panel).
Wait for the thermostat light to go out before
activating the steam control button.
Water has condensed in the
pipes because you are using
steam for the first time or you
have not used it for some time.
Press the steam control on the iron away from the
ironing board until steam comes out of the iron.
White streaks come through
the holes in the soleplate. Your boiler has a build-up of
scale because it has not been
rinsed out regularly.
Depending on model:
- Rinse the boiler when the ""Boiler rinse" light flashes.
- Rinse the collector when the "Calc-Away System" light
flashes.
If your water is very hard, increase the frequency.
Brown streaks come through
the holes in the soleplate and
stain the linen.
You are using chemical
descaling agents or additives in
the water for ironing.
Never add this type of product in the water tank or
in the boiler (see our recommendations regarding
water to be used).
The soleplate is dirty or
brown and may stain the
linen.
You are ironing at too high
temperature. See our recommendations regarding temperature
control setting.
You are using starch. Always spray starch on the reverse side of the
fabric to be ironed.
Your linen is not rinsed
sufficiently or you have ironed a
new garment before washing it.
Ensure linen is rinsed thoroughly to remove any
soap deposits or chemicals on new garments
which may be sucked up by the iron.
There is no steam.
The water tank is empty (red
light flashes).
Fill the water tank and press the “Restart” button
on the control panel.
The water tank is not properly
placed in its housing. Place the tank in its housing properly by pressing
down until you hear a “click”.
There is little steam. The steam output control dial
is set at minimum. ncrease the steam output (control dial on the
control panel).
The soleplate temperature is
set to the maximum. The generator is working but steam is very hot and
dry. As a consequence, it is less visible.
Water streaks appear on the
linen.
When taking a break from
ironing, if your ironing board
cover is soaked with water it is
not suited to the power of a
steam generator.
Check that your ironing board is suitable. A mesh
type ironing board must be used to allow any
excess steam to escape and to avoid steam venting
sideways.
The red “water tank empty”
light flashes. You have not pressed the
“Restart” button. Check there is water in the water tank.
Press the “Restart” button on the control panel.
Steam comes out of the scale
collector / boiler rinse cap
(according to model).
The collector / cap (according
to model) is not properly
closed.
Close the collector / cap properly after having let
the appliance cool down for at least 2 hours.
The collector / cap (according to
model) is damaged. Contact an Approved Service Centre.
The generator is faulty. Do not use the steam generator and contact an
Approved Service Centre.
Steam or water escapes from
under the appliance. The generator is faulty. Do not use the steam generator and contact an
Approved Service Centre.
The “Calc-Away System” or
the “boiler rinse” light flashes
(according to model).
You have not pressed the
"Restart" button after
descaling.
Press the “Restart” button on the control panel
until the indicator goes out.
