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IS THERE ANY PROBLEM?
If you have any product problems or queries please contact our Customer Relations Team first
for expert help and advice:
HELPLINE: 0845 602 1454 - UK (01) 461 0390 - Ireland or consult our website - www.tefal.co.uk
Problems Possible causes Solutions
Water runs through the holes in the
sole plate.
The boiler is too full.
The thermostat is not working : the
temperature is always too low.
You are using the steam control but-
ton before the iron is hot enough.
Water has condensed in the pipes
because you are using steam for the
first time or you have not used it for
some time.
Do not fill the boiler right up to the
top.
Contact an Approved Service Centre.
Check the thermostat and steam
flow settings (according to model).
Press the steam control button away
from your ironing board until the
iron produces steam.
White steaks come through the
holes
in the soleplate.
Your boiler has a build-up of scale
because it is not rinsed out regularly.
Rinse the boiler every 10 uses (see §
rinsing the boiler). If your water is
hard, increase the frequency.
Brown streaks come through the
holes in the soleplate and stain the
linen.
You are using chemical descaling
agents or additives in the water for
ironing.
Your linen is not rinsed sufficiently
or you have ironed a new garment
before washing it.
Never add this type of product in the
boiler (see § what water to use).
Ensure linen is rinsed thoroughly to
remove any soap deposits or chemi-
cals on new garments which have
been sucked up by the iron.
The soleplate is dirty or brown and
may stain the linen.
You are ironing at too high a tempe-
rature.
You are using starch.
See our recommendations regar-
ding temperature control setting.
Always spray starch on the reverse
side of the fabric to be ironed.
There is no steam. The boiler is empty.
The boiler is not yet ready.
Fill the boiler.
After turning it on, wait 8 minutes or
until the steam ready light turns off.
Steam escapes from the boiler cap. Cap screwed on incorrectly.
The seal on the cap is damaged.
The appliance is faulty.
Screw the cap back on.
Contact an Approved Service Centre.
Stop using the generator and
contact an Approved Service Centre.
Steam or water escape under the
appliance.
The appliance is faulty. Stop using the generator and
contact an Approved Service Centre.
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