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User Guide | English
8. Causes of errors and error rectification
Note
Contact our customer service department if the problem remains after taking the following steps.
The following table can be used to localise and rectify minor errors with the device:
Error Possible cause Solution
Display is blank
Device is switched off Switch on the device.
Power supply adapter not connected
correctly.
Ensure that the power supply adapter is
plugged in and connected to the device.
No mains power. Check your fuse box
Device is faulty Inform our customer service department.
Device turns off
By static electricity, such as occur during
normal daily use (carpet, wool sweater),
it may happen that the device will go into
standby mode.
In case that the device shouldn‘t react on
any commands or show a black screen, reset
the device by pressing the POWER button on
the remote control or on the backpanel of
the device.
Automatic standby – function is activated.
The device switches off after 4 hours by
default.
Deactivate or change the ECO/standby mode
in the system settings
General information
Error Possible cause Solution
No image appears
No storage medium is inserted Insert a storage medium.
The storage medium does not contain data Check your storage medium.
Digital Picture Frame
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