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9. Troubleshooting
Problem Cause Solution
Cannot turn on the
camera
Low battery power.
Batteries placed at wrong
polarities.
Replace or install the batteries
correctly.
Photos can not be saved
when taking pictures.
The memory card or
built-in memory has not
been formatted properly.
Format the memory in setup
mode of the camera. Please
refer to section 5.3.
Cannot find removable
disk after connecting the
camera to the computer
.
Connection failure. Make sure all cable
connections are secured and
restart the computer if
necessary.
Flash does not work. Battery power is too low. Replace with 2 new AAA
alkaline batteries.
The batteries used up
very fast.
Incorrect or old, used up,
battery
Replace with 2 new AAA
alkaline batteries.
The photos are blurry 1. The camera is not held
steadily
2. The lens of camera is
dirty.
1. Hold the camera steadily
until it beeps when taking
video/photo.
2. Clean the lens with soft dry
cloth.
9


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