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Troubleshooting
Was the driver installed correctly?
Driver installation may have failed. Reinstall the driver.
“Reinstalling the driver” (p. 54)
Did you make input/output device settings for your software?
Refer to the owner’s manual of your software and to the following pages, and select the A-500S as the input/output
device.
Windows 7/Windows Vista: “Input/output device settings” (p. 16)
Windows XP: “Input/output device settings” (p. 19)
•Mac OSX: “Input/output device settings” (p. 21)
Could the A-500S be in use by other software?
Close all software you currently have running. Next, switch off the A-500S’s power, then turn it back on again.
If this does not solve the problem, reinstall the driver.
“Reinstalling the driver” (p. 54)
Could the computer to which the A-500S is connected have entered standby (suspend) mode, hibernate
mode, or sleep mode?
Close all software that’s using the A-500S. Next, switch off the A-500S’s power, then turn it back on again.
If this does not solve the problem, restart your computer.
Could you have disconnected and reconnected the USB cable while using the A-500S?
Close all software that’s using the A-500S. Next, switch off the A-500S’s power, then turn it back on again.
If this does not solve the problem, restart your computer.
Could the A-500S have been connected when the computer started up?
On some computers, the A-500S may be unusable if it is already connected when the computer starts up.
Start up your computer, and then connect the A-500S.
A software synthesizer produces its sounds via the sound card of your computer. There will be a time lag (“latency”)
before the sound of the software synthesizer can be heard as actual sound from the sound card.
Regardless of the combination of software synthesizer and sound card, there will always be some latency, but by
using the appropriate combination of software and sound card together with the correct settings, it is often possible
to shorten latency to the point that it causes no problems in practice.
In general, the following settings will be effective in shortening the latency.
Decrease the audio buffer size of your software
Decrease the buffer size of your sound card
For details on these settings, refer to the owner’s manual for your software and sound card.
Can’t play
There is a time lag between playing the keyboard and hearing the software synthesizer
67


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