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Troubleshooting
Does your computer meet the requirements of the USB specification?
Operation may be unstable if your computer does not meet the electrical requirements of the USB specification.
In this case, you may be able to solve the problem by connecting a self-powered USB hub (a USB hub that has an
internal power supply or an AC adaptor).
Could you have connected the A-500S to a different USB connector than the one you used when
installing the driver?
If your computer or USB hub has two or more USB connectors, connecting the A-500S to a different USB connector
may cause your computer to ask for the driver file even though the driver has already been installed.
This behavior does not indicate a malfunction.
Install the driver as described in step 10 of Installing the driver (p. 18).
Could you have connected the A-500S to a different USB port?
If you connect the A-500S to a different USB port, some operating systems may automatically add a number to the
beginning of the device name, but this should not be a problem when using the A-500S. If you want to return to the
device name that does not have this number, you can either connect the A-500S to the same USB port as when you
installed it, or install the driver once again.
“Reinstalling the driver” (p. 54)
“Found New Hardware Wizard” appears even though you’ve installed the driver
(Windows XP)
A number such as “2-” appears at the beginning of the device name (Windows)
64


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