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Left Flashing White indicates a
possible issue with your internet
connection. Unplug your modem/
router for 40 seconds, plug it back
in and then repeat setup.
Spinning White indicates that
your Ring Doorbell is in setup
mode. You’ll need to follow the
instructions in the Ring app. When
prompted, connect to the Wi-Fi
network being broadcast by your
Ring Doorbell.
Nothing If the front light is not
illuminated at all, check the
connections to your Elite Power Kit,
since it is likely that a cable is not
connected.
Why can’t I find the temporary Ring network
on my phone?
Sometimes your phone fails to pick up the
temporary Ring network. If this happens, go
to your phone settings, turn off your Wi-Fi
connection, wait 30 seconds and turn it back
on. If the Ring network still fails to appear, check
the connections to your Elite Power Kit, and
ensure your Ring Doorbell is in setup mode.
If none of the above
helped…
Perform a hard reset on your Ring Doorbell by
holding down the setup button for 15 seconds,
waiting 30 seconds and repeating the setup
process.
Turn off cellular data and bluetooth on your
mobile device and try again.
Try performing setup on a different mobile
device.
© 2017 Bot Home Automation, Inc. RING, ALWAYS HOME, and CHIME are trademarks of Bot Home Automation, Inc.
Last updated: 01/11/18
I’m having trouble
completing the in-app setup
Ethernet Setup
If you selected Ethernet Setup during the in-
app setup, see the following tips.
Why did my ethernet setup fail?
Check to see that all your wires are securely
connected and try again. Check to see that your
Ring Doorbell has power by making sure that
the light on the front is glowing. Make sure that
your Elite Power Kit is connected correctly - with
the ethernet cable plugged into the proper In
and Out ports, and the power adapter plugged
in and connected to a power outlet.
Wi-Fi Setup
I still can’t set setup to complete. What now?
When prompted to choose your connection
type in the app during setup, select Wi-Fi, and
see if that works.
I’m having trouble with Wi-Fi setup
When Wi-Fi setup fails, look at the front of your
Ring Doorbell. The light indicates the issue.
Top Flashing White means your
Wi-Fi password was entered
incorrectly. Select your Wi-Fi
network in your phone settings,
select the option to forget it,
then reconnect to it again to
confirm that you’re using the
correct password during setup.
Right Flashing White means
your Ring Doorbell may be
too far from your router to
get a decent signal. If you are
unable to connect Ring Elite via
ethernet, then you may need to
get a Chime Pro to boost the Wi-
Fi signal to your Ring Doorbell.
Learn more at: ring.com/chime-pro.
15


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