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Pourquoi les visiteurs ne
peuvent-ils pas m'entendre
avec la caméra Spotlight
Cam quand je leur parle via
l'application ?
Si vous utilisez un iPhone ou un iPad, vérifiez les
autorisations du microphone.
Sélectionnez « Réglages », (Settings) puis « Ring ».
Assurez-vous que le commutateur à côté de
« Microphone » est activé.
Si vous utilisez un appareil Android, accédez à
« Paramètres (Settings) > Applications > Gestionnaire
d'applications (Applications Manager) > Ring >
Autorisations (Permissions) ». Assurez-vous
qu’elles sont toutes activées.
Pourquoi la qualité de la
vidéo ou du son sont-elles
médiocres ?
D'abord, essayez de déterminer la cause du problème.
Décrochez la caméra Spotlight Cam et approchez-la de
votre routeur. Ouvrez l'application Ring, puis appuyez sur
le bouton « Voir l’image » (Live View), ou déclenchez un
événement de mouvement pour visualiser la vidéo.
Si la vidéo est de bonne qualité près de votre routeur,
étendez votre signal Wifi.
Nous recommandons Ring Chime Pro pour renforcer le
signal jusqu’à votre caméra Spotlight Cam.
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