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10. PROBLEMS  POSSIBLE SOLUTIONS
Problem 1
Fire burns with weak, orange flame. Pellets heap up in fire trough,
window soots up.
Cause(s)
QInsufficient combustion air
QPoor chimney draught
QStove is sooted over inside
Possible solutions
QRemove any ash or clinker from the fire trough that may block the
air inlets. (see CLEANINGMAINTENANCE)
QIf possible swap to better pellet quality.
QCheck whether flue gas pipes are blocked with ash (see
CLEANINGMAINTENANCE).
QCheck whether the air intake or flue tubes are blocked.
QCheck door and cleaning cover seals for leaks (see CLEANING
MAINTENANCE
QClean fan (see CLEANINGMAINTENANCE)
QHave service performed by authorised specialist company.
QThe window has to be cleaned from time to time (see CLEANING
MAINTENANCE)
Problem 2
Stove smells strongly and smokes outside.
Cause(s)
QBurning-in phase (taking into service)
QStove has accumulated dust and/or dirt
Possible solutions
QWait to end of burning-in phase and ventthe room sufficiently.
QVacuum off any dust deposits from the convection air openings
at regular intervals
Problem 3
Flue gas discharge when wood is added and during heating phase.
Cause(s)
QLeaking cleaning openings
QChimney draught too low
QLeaking flue pipe connection
Possible solutions
QCheck seals and replace (fire door, cleaning lid, ..)
QCheck chimney
QCheck connections and if necessary re-seal
Note
Please note that checks on the control system and wiring may
only be performed in unit switched dead. Any repairs may only be
performed by trained specialists.
Tip
If a malfunction message occurs, the cause must first be remedied;
the unit can be put back into operation by acknowledging the
malfunction at the internal unit.
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