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12. PROBLEMS - POSSIBLE SOLUTIONS
Problem 1
Fire burns with weak, orange flame. Pellets heap up in fire trough, window
sooted up.
Cause(s) pellet operation
QInsufficient combustion air
QPoor chimney draught
QStove is sooted over inside
Cause(s) log operation
QPoor chimney draught
QToo much fuel
QDamp wood
QIncorrect heating up
QStove is sooted over inside
Possible solutions pellet operation
QRemove any ash or clinker from the fire trough that may block the air inlets.
If possible swap to better pellet quality (see CLEANING AND MAINTENANCE)
QCheck whether flue gas pipes are blocked with ash (see CLEANING AND
MAINTENANCE).
QCheck whether the suction nozzles and air inlet pipe or flue tube are blocked.
QCheck door and cleaning cover seals for leaks (see CLEANING AND
MAINTENANCE)
QClean blower impeller (see CLEANING AND MAINTENANCE)
QHave service performed by authorised specialist company.
QEvery glass plate must be cleaned from time to time (depending on use)
with glass cleaner.
Possible solutions log operation
QUse dry wood and correct fuel amounts (see BRIEF INFORMATION ON FUEL
- LOGS)
Problem 2
Stove smells strongly and / or fumes are emitted
Cause(s) pellet / log operation
QBurning-in phase (taking into service)
QStove has accumulated dust and/or dirt
Possible solutions pellet / log operation
QWait to end of burning-in phase and vent sufficiently
QSuction off any dust deposits from the convection air openings at regular
intervals
Problem 3
Flue gas discharge when wood is added and during heating phase.
Cause(s) pellet / log operation
QFlue gas flap is not open for refueling
QCombustion chamber door opened too fast
QToo much ash in combustion chamber
QAdding logs to snappy
QChimney draught too low
QFlue pipe connection leaks
QLogs combustion still running (visible flame)
QInspection openings leak
Possible solutions pellet / log operation
QOpen the flue gas flap for refueling
Qopen the combustion chamber door moderate
Qregular cleaning of combustion chamber (vacuum)
QAdding logs carefully
QCheck chimney
QCheck connections and if necessary re-seal
QAdd logs after flame is gone (display: „please add logs“)
QCheck seals and replace (fire door, plaster cover, ..)
Note
Please note that checks on the control system and wiring ma only be
performed in unit switched dead. Any repairs may only be performed by
trained specialists.
Tip
If a malfunction message occurs, the cause must first be remedied; the unit
can be put back into operation by acknowledging the malfunction at the touch
display.
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