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Ricoh SP C342DN Manual

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For safe and correct use, be sure to read the Safety Information in
Read This First before using the machine.
Troubleshooting
Loading Paper
Getting Started
User Guide
TABLE OF CONTENTS
Manuals for This Machine................................................................................................................................. 3
List of Manuals.................................................................................................................................................... 5
1. Getting Started
Before You Start..................................................................................................................................................7
How to Read the Manuals.............................................................................................................................7
Model-Specific Information...........................................................................................................................8
List of Options................................................................................................................................................. 9
Guide to Names and Functions of Components............................................................................................10
Guide to Components................................................................................................................................. 10
Guide to the Names and Functions of the Control Panel......................................................................... 16
Guide to the Names and Functions of the Control Panel Screen............................................................ 20
Turning On/Off the Power..............................................................................................................................26
Turning On the Power..................................................................................................................................26
Turning Off the Power..................................................................................................................................26
Saving Energy.............................................................................................................................................. 27
Displaying the Printer Configuration Screens Using the Control Panel........................................................29
Configuring Printer Settings from the [Menu] key......................................................................................29
Configuring Printer Settings from the [User Tools] key..............................................................................29
Monitoring and Configuring the Printer..........................................................................................................31
Using Web Image Monitor.........................................................................................................................31
2. Loading Paper
Paper Loading Procedure................................................................................................................................35
Paper Size Specifications................................................................................................................................ 36
Paper Type Specifications............................................................................................................................... 38
Paper Precautions.............................................................................................................................................40
Loading Paper into Paper Trays......................................................................................................................43
When Loading Paper Larger than A4 or 8
1
/
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× 11................................................................................45
Loading Paper into the Bypass Tray............................................................................................................... 49
Loading Orientation-Fixed Paper or Two-Sided Paper................................................................................ 51
Loading Envelopes...........................................................................................................................................53
Printing on Envelopes with Windows (PCL 6/PostScript 3)..................................................................... 54
Printing on Envelopes with Windows (PCL 5c)..........................................................................................55
Printing on Envelopes with Mac OS X........................................................................................................56
1
Paper Settings...................................................................................................................................................57
Specifying a Paper Size.............................................................................................................................. 57
Specifying a Paper Type............................................................................................................................. 58
Configuring Envelope Settings Using the Control Panel...........................................................................59
3. Troubleshooting
When a Panel Tone Beeps.............................................................................................................................. 61
When Checking the Indicator Lamps, Status Icons, and Messages on the Control Panel.........................62
Indicators...................................................................................................................................................... 62
Checking Printer Status and Settings.......................................................................................................... 62
When the Indicator Lamp for the [Check Status] Key Is Lit or Flashing................................................... 64
If USB Connection Fails................................................................................................................................... 66
When Messages Are Displayed.....................................................................................................................67
Status Messages.......................................................................................................................................... 67
Alert Messages (Displayed on the Control Panel).................................................................................... 68
Alert Messages (Printed on Error Logs and Reports)................................................................................ 79
When You Cannot Print................................................................................................................................... 90
When the Data In Indicator Does Not Light Up or Flash..........................................................................93
Other Printing Problems................................................................................................................................... 94
When You Cannot Print Properly................................................................................................................94
Paper Misfeeds Occur Frequently........................................................................................................... 100
Additional Troubleshooting...................................................................................................................... 104
The Printed Image is Different from the Image on the Computer...........................................................109
When Printer Is Not Functioning Properly............................................................................................... 111
When PictBridge Printing Does Not Work...................................................................................................113
Removing Jammed Paper..............................................................................................................................114
Paper Misfeed Message (A).................................................................................................................... 114
Misfeed Bypass Tray.................................................................................................................................116
Paper Misfeed Message (B).....................................................................................................................117
Paper Misfeed Message (Y).....................................................................................................................119
Paper Misfeed Message (Z).....................................................................................................................120
Trademarks.....................................................................................................................................................121
2
Manuals for This Machine
Read this manual carefully before using this machine.
Refer to the manuals that are relevant to what you want to do with the machine.
• The method for viewing the manual depends on the manual.
• Adobe
®
Acrobat
®
Reader
®
/Adobe Reader must be installed in order to view the manuals as PDF
files.
• A Web browser must be installed in order to view the HTML manuals.
User Guide
Summaries are provided below for the operating instructions regarding the basic usage of this
machine, frequently used functions, and troubleshooting when an error message appears.
Read This First
Before using the machine, be sure to read the "Safety Information" section of this manual. It
describes the regulations and environmental conformance.
Quick Installation Guide
Describes procedures from unpacking the machine to connecting it to a computer.
Operating Instructions
Provides detailed information about the operation of the machine in HTML format. The following
are the main topics of the manual:
• Getting Started
• Setting Up the Printer
• Loading Paper
• Printing
• Configuring and Managing the Printer
• Troubleshooting
• Maintenance and Specifications
Extended Feature Settings
Describes how to configure the extended features using the control panel or Web Image Monitor.
Security Guide
This manual is for administrators of the machine. It explains security functions that you can use to
prevent unauthorized use of the machine, data tampering, or information leakage. For enhanced
security, we recommend that you first:
• Install the Device Certificate.
• Enable SSL (Secure Sockets Layer) Encryption.
3
• Change the user name and password of the administrator using Web Image Monitor.
For details, see "Before Using This Printer", Security Guide.
Be sure to read this manual when configuring the enhanced security functions or user and
administrator authentication.
Driver Installation Guide
Explains how to install and configure the drivers.
4
List of Manuals
Manual Name
Printed Manual
Provided
PDF Manual
Provided
HTML Manual
Provided
User Guide No Yes No
Read This First Yes No No
Quick Installation Guide Yes No No
Operating Instructions No No Yes
Extended Feature Settings No No Yes
Security Guide No Yes No
Driver Installation Guide No Yes No
5
6
1. Getting Started
This section describes the symbols used in the manuals supplied with the printer, available options, and
names and functions of components.
Before You Start
How to Read the Manuals
Symbols used in the manuals
This manual uses the following symbols:
Indicates points to pay attention to when using the machine, and explanations of likely causes of paper
misfeeds, damage to originals, or loss of data. Be sure to read these explanations.
Indicates supplementary explanations of the machine's functions, and instructions on resolving user
errors.
[ ]
Indicates the names of keys on the machine's display or control panels.
Indicates the key sequence order you should perform using the control panel.
Example:
Select [Host Interface] Press [OK]
(Select [Host Interface], and then press the [OK] key.)
(mainly Europe and Asia)
(mainly North America)
Differences in the functions of Region A and Region B models are indicated by the two symbols. Read
the information indicated by the symbol that corresponds to the region of the model you are using. For
details about which symbol corresponds to the model you are using, see page 8 "Model-Specific
Information".
Disclaimer
Contents of this manual are subject to change without prior notice.
7
In no event will the company be liable for direct, indirect, special, incidental, or consequential damages
as a result of handling or operating the machine.
Notes
The manufacturer shall not be responsible for any damage or expense that might result from the use of
parts other than genuine parts from the manufacturer with your office products.
For good output quality, the manufacturer recommends that you use genuine toner from the
manufacturer.
Some illustrations in this manual might be slightly different from the machine.
About IP addresses
In this manual, "IP address" covers both IPv4 and IPv6 environments. Read the instructions that are
relevant to the environment you are using.
Model-Specific Information
This section explains how to identify the region to which your printer belongs.
There is a label on the rear of the printer, located in the position shown below. The label contains details
that identify the region to which your printer belongs. Read the label.
DPP283
The following information is region-specific. Read the information under the symbol that corresponds to
the region of your printer.
(mainly Europe and Asia)
If the label contains the following, your printer is a Region A model:
• CODE XXXX -27
• 220–240 V
(mainly North America)
1. Getting Started
8
If the label contains the following, your printer is a Region B model:
• CODE XXXX -17
• 120–127 V
• Dimensions in this manual are given in two measurement units: metric and imperial. If your printer is
a Region A model, refer to the metric units. If your printer is a Region B model, refer to the imperial
units.
List of Options
This section provides a list of options for this printer and the names commonly used in this manual.
Option name Description
Paper Feed Unit TK1220 500-sheet paper feed unit
Hard Disk Drive Option Type P10
*
Hard disk
IEEE 802.11 Interface Unit Type M24 Wireless LAN interface board
IEEE 1284 Interface Board Type M19
*
IEEE 1284 interface board
USB Device Server Option Type M19
*
USB device server board
Camera Direct Print Card Type P10
*
Camera direct print card
VM CARD Type P10
*
VM card
XPS Direct Print Option Type P10
*
XPS card
*
These options are available for SP 342DN.
Before You Start
9
Guide to Names and Functions of Components
Guide to Components
• Do not obstruct the machine's vents. Doing so risks fire caused by overheated internal
components.
Exterior: Front view
DPP001
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1. Standard tray
Output is stacked here with the print side down.
2. Control panel
For details, see page 16 "Guide to the Names and Functions of the Control Panel".
You can set the display up with your hands. Adjust the angle of it to see clearly.
1. Getting Started
10
DPP088
3. Front cover
Open this cover when replacing the waste toner bottle, etc., or removing jammed paper.
Pull the right side lever to open the front cover.
4. Top cover open lever
Pull this lever upward to open the top cover.
5. Remaining paper indicator
Indicates the approximate amount of paper remaining in the tray.
6. Standard paper feed tray (Tray 1)
Up to 500 sheets of plain paper can be loaded.
For details about the sizes and types of paper that can be used, see page 36 "Paper Size Specifications"
and page 38 "Paper Type Specifications".
7. Bypass tray
Up to 100 sheets of plain paper can be loaded.
For details about the sizes and types of paper that can be used, see page 36 "Paper Size Specifications"
and page 38 "Paper Type Specifications".
8. Main power switch
Use this switch to turn the power on and off.
Perform the shutdown procedure before turning the power off. For details about how to shut down the printer,
see page 26 "Turning Off the Power".
9. Outlet Ventilation Hole
This vents the air to prevent the temperature inside the printer from rising. Be sure not to block it by placing
something against it. Doing so will cause the temperature inside the printer to rise, resulting in a malfunction.
You can turn the ventilation hole to vent the air in a different direction.
10. Top cover
Open this cover to replace the print cartridge
11. Stop Fence (Legal-size prints)
Raise the rear fence to prevent Legal-size prints from falling behind the printer.
After using the stop fence, be sure to return it to its original position. The fence may be damaged if it is hit with
something or excessive force is applied.
Guide to Names and Functions of Components
11
12. Stop Fence (A4/Letter-size prints)
Raise the front fence to prevent A4 or letter-size prints from falling behind the printer.
After using the stop fence, be sure to return it to its original position. The fence may be damaged if it is hit with
something or excessive force is applied.
13. Standard Tray Extension
Use this to support sheets that come out curled after they are printed.
Flip open the extension by pushing down on the end that is toward the rear of the printer.
Exterior: Rear view
DPP094
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10
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8
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5
2
2
DPP002
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2
1. Getting Started
12
1. HDD cover
Remove this cover to install the optional hard disk.
2. Inlet Ventilation Hole
This draws in the air to prevent the temperature inside the printer from rising. Be sure not to block it by placing
something against it. Doing so will cause the temperature inside the printer to rise, resulting in a malfunction.
3. Power connector
Connect the power cord to the printer. Insert the other end into an electrical outlet.
4. Rear cover
Raise this cover and attach the paper tray cover when loading paper larger than A4 or letter size paper.
5. Cable cover
Remove this cover to install the optional interface units and the SD card, and to connect various cables.
6. Front cover open lever
Pull this lever to open the front cover.
7. USB port A
Connect external devices such as a digital camera, a card authentication device, etc.
8. USB port B
Use a USB cable to connect the printer to a computer.
9. Ethernet port
Use a network interface cable to connect the printer to a network.
10. Optional interface board slot
Optional interface boards can be inserted.
Insert an optional wireless LAN interface board, IEEE 1284 interface board, or USB device server.
11. Expansion card slots
Remove the cover to install SD cards.
Guide to Names and Functions of Components
13
Interior: Front view
2
DPP003
4
123
5
6
1. Print cartridge
Loads from the printer rear, in the order of cyan (C), magenta (M), yellow (Y), and black (K).
Messages appear on the screen when the print cartridge needs to be replaced, or a new cartridge needs to
be prepared.
For details about the messages that appear on the screen when consumables need to be replaced, see
"Replenishing and Replacing Consumables", Operating Instructions.
2. Fusing unit
Messages appear on the screen when the fusing unit needs to be replaced, or a new fusing unit needs to be
prepared.
For details about the messages that appear on the screen when consumables need to be replaced, see
"Replenishing and Replacing Consumables", Operating Instructions.
3. Transfer roller
If the message appears on the control panel, replace the transfer roller, which is included with the
intermediate transfer unit.
For details about the messages that appear on the screen when consumables need to be replaced, see
"Replenishing and Replacing Consumables", Operating Instructions.
Replace the transfer roller and the intermediate transfer unit together.
4. Paper Transfer Unit
Remove this unit when replacing the waste toner bottle, intermediate transfer unit.
5. Waste toner bottle
Collects toner that is wasted during printing.
1. Getting Started
14
Messages appear on the screen when the waste toner bottle needs to be replaced, or a new waste toner
bottle needs to be prepared.
For details about the messages that appear on the screen when consumables need to be replaced, see
"Replenishing and Replacing Consumables", Operating Instructions.
6. Intermediate transfer unit
Messages appear on the screen when the intermediate transfer unit needs to be replaced, or a new
intermediate transfer unit needs to be prepared.
For details about the messages that appear on the screen when consumables need to be replaced, see
"Replenishing and Replacing Consumables", Operating Instructions.
Guide to functions of the printer's internal options
1
DPP100
1
2
3
DPP004
Guide to Names and Functions of Components
15
1. Optional interface units
• Wireless LAN board
Allows you to communicate over wireless LAN.
• IEEE 1284 interface board (SP C342DN only)
Allows you to connect to an IEEE 1284 cable.
• USB device server (SP C342DN only)
Allows you to add an Ethernet port to the printer and use two IP addresses at the same time.
To attach this option, see "Installing the Interface Units", Operating Instructions.
2. SD memory card options (SP C342DN only)
• Camera direct print card
Allows you to directly print images taken with a PictBridge-compatible digital camera.
• VM card
With this card, you can install embedded software applications.
• XPS card
Allows you to print XPS files.
To attach this option, see "Installing SD Card Options", Operating Instructions.
3. Hard disk (SP C342DN only)
Allows you to store documents to be printed.
To attach this option, see "Installing the hard disk", Operating Instructions.
• If you want to use two or more SD cards that can be inserted in the same slot, contact your sales or
service representative.
Guide to the Names and Functions of the Control Panel
This illustration shows the control panel of the printer.
1. Getting Started
16
1. [Job Reset] key
Press to cancel the current print job.
2. [Switch Functions] key
Press this key to switch between the operation screen of the printer function and the function screens of the
extended features currently in use.
3. Display
Displays current printer status and error messages.
Entering energy saver mode turns off the back light. For details about energy saver mode, see page 27
"Saving Energy".
4. Scroll keys
Press these keys to move the cursor in each direction.
When the [ ] [ ] [ ] [ ] keys appear in this manual, press the applicable key for the direction that you want
to move the cursor.
5. [Escape] key
Press this key to cancel an operation or return to the previous display.
6. [Suspend/Resume] key
Press this to suspend the print job currently being processed. The indicator remains lit as long as the job is
suspended.
To resume the job, press this key again. The suspended job will resume automatically when the time specified
in [Auto Reset Timer] elapses (default: 60 seconds).
For details about the [Auto Reset Timer] setting, see "Timer Settings (SP C340DN)", Operating Instructions.
7. Power indicator
Lights up when the printer is ready to receive data from a computer. Flashes when the printer is warming up or
receiving data. It is unlit when the power is off or when the printer is in energy saver mode.
Guide to Names and Functions of Components
17
8. Alert indicator
Lights up or flashes when a printer error occurs.
Steady red: printing is not possible, or is possible but print quality cannot be ensured.
Flashing yellow: the printer will soon require maintenance or a replacement consumable such as print
cartridge.
Follow the instructions that appear on the display.
9. [Menu] key
Press this key to configure and check the current printer settings.
Press to change the default settings to meet your requirements. See page 29 "Displaying the Printer
Configuration Screens Using the Control Panel".
10. Data in indicator
Flashes when the printer is receiving data from a computer. The data in indicator is lit if there is data to be
printed.
11. Selection keys
Correspond to the function items at the bottom line on the display.
Example: When this manual instructs you to press [Option], press the selection key on the left below the initial
screen.
12. [OK] key
Use this key to confirm settings or setting values, or move to the next menu level.
13. Light sensor
The sensor that detects the ambient light level when the ECO Night Sensor function is enabled.
DPP101
13 14
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1. Getting Started
18
1. Display panel
Displays function keys, operation status, and messages. See page 20 "Guide to the Names and Functions of
the Control Panel Screen".
2. Light Sensor
Indicates that the sensor that detects the ambient light level when the ECO Night Sensor function is enabled.
3. [Home] key
Press to display the [Home] screen. For details, see page 22 "Using the [Home] screen".
4. [Suspend] key
Press this key to suspend a print job. The key lights up while the job is suspended.
5. [Check Status] key
Press to check the printer's system status, operational status of each function, and current jobs. You can also
display the job history and the printer's maintenance information.
6. Data In indicator
Flashes when the printer is receiving print jobs from a computer. The indicator lights up when there is data to
be printed.
7. Check Status indicator
Lights up or flashes when a printer error occurs.
Steady red: Printing is not possible.
Flashing yellow: The printer will soon require maintenance or a replacement consumable such as a print
cartridge. Printing is possible, but print quality cannot be ensured.
Follow the instructions that appear on the display.
8. Power indicator
Remains lit while the power is on. It is not lit when the power is off or when the printer is in energy saver mode.
9. [Energy Saver] key
Press to switch to and from Sleep mode. See page 27 "Saving Energy". When the printer is in Sleep mode,
the [Energy Saver] key flashes slowly.
10. [Login/Logout] key
Press to log in or log out.
11. [User Tools] key
Press to change the default settings as needed. See page 29 "Configuring Printer Settings from the [User
Tools] key".
12. [Simple Screen] key
Press to switch to the simple screen. See "Switching screen patterns", Operating Instructions.
13. Media slots
Insert an SD card or a USB flash memory device.
14. Media access lamp
Lights up when a memory storage device is inserted in the media slot or is being accessed.
Guide to Names and Functions of Components
19
Guide to the Names and Functions of the Control Panel Screen
DPP083
1. Operational Status or Messages
Displays the printer status and messages.
2. [Option]
Press to display the following items:
• Form Feed
• Error Log
3. [Supplies]
Press to display the information about printer supplies.
• By default, the remaining amount of toner is displayed. To avoid displaying the remaining amount
of toner, set [Display Supply Info] to [Off] in [General Settings] under [Maintenance].
• The control panel of the SP C341 is not a touchpanel. Do not touch the screen directly.
1. Getting Started
20
1
2
3
Touch the display panel
Press the [Home] key
CZV301
1. [Home] screen
Displays function and shortcut icons. For details, see page 22 "Using the [Home] screen".
The [Home] screen is set as the default screen when the printer is turned on. You can change this default
setting under Function Priority. See "System Settings (SP C342DN)", Operating Instructions.
2. [Printer] screen
Displays operation status, messages, and function menus. For details, see page 23 "Using the [Printer]
screen".
3. [Supplies Info] screen
Checks the printer status, such as toner, paper, and waste toner levels.
• After finishing a job, the printer waits a specified length of time, then restores its settings to the
default values specified under Function Priority. This function is called "System Reset". For the
procedure for specifying default settings under Function Priority, see "System Settings (SP
C342DN)", Operating Instructions.
• To change the length of time that the printer waits before restoring its settings to their default values,
use the Printer Auto Reset Timer setting. See "System Settings (SP C342DN)", Operating
Instructions.
Guide to Names and Functions of Components
21
Using the [Home] screen
This function is available for SP 342DN only.
To display the [Home] screen, press the [Home] key.
Each function has its own icon, and these icons are displayed on the [Home] screen.
You can add shortcuts to frequently used embedded software applications to the [Home] screen. The
icons of added shortcuts appear on the [Home] screen. The embedded software applications can be
called easily by pressing the shortcut icons.
• Do not apply strong impact or force to the screen. Doing so will damage the screen. Maximum
force allowable is approx. 30 N (approx. 3 kgf). (N = Newton, kgf = Kilogram force. 1 kgf = 9.8
N.)
CZV302
5
1
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3
4
1. Supply Information icon
Press to display the [Supplies Info] screen to check toner, paper, and waste toner levels.
2. [Printer]
Press to display the [Printer] screen.
3. Shortcut icon area
You can add shortcuts to embedded software applications to the [Home] screen. For details about registering
shortcuts, see "Adding icons to the [Home] screen", Operating Instructions.
4. Home screen image
You can display an image such as a corporate logo on the [Home] screen. To change the image, see
"Displaying the image on the [Home] screen", Operating Instructions.
5.
/
These appear if you add an application and it causes the icons to appear over multiple pages. Use these to
move between the pages.
• When a software application to be embedded is installed, the function icon for the application is
displayed on the [Home] screen.
• You can change the order of the icons. For details, see "Changing the order of icons on the [Home]
screen", Operating Instructions.
1. Getting Started
22
Using the [Printer] screen
This function is available for SP C342DN only.
The display panel shows the operation status, messages, and function menus.
The function items displayed serve as selector keys. You can select or specify an item by lightly pressing
these keys.
When you select or specify an item on the display panel, it is highlighted such as . Keys
appearing as cannot be used.
• Do not apply strong impact or force to the screen. Doing so will damage the screen. Maximum
force allowable is approx. 30N (approx. 3 kgf). (N = Newton, kgf = Kilogram force. 1 kgf =
9.8N.)
The [Home] screen is set as the default screen when the printer is turned on.
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CZV303
1. Operational status or messages
Displays the current printer status, such as "Ready", "Offline", and "Printing...". Information (user ID and
document name) about the print job appears in this section.
2. [Print Jobs]
Press to display print jobs sent from a computer.
3. Supply Information
You can check the remaining toner. Press to display the [Supplies Info] screen.
4. [Prt. From Dev.]
Press to display the screen for directly printing files stored on memory storage devices.
5. [Job Reset]
Press to cancel the current print job.
If you press it when the Hex Dump is selected, Hex Dump is canceled.
Guide to Names and Functions of Components
23
6. [Job Operation]
Press to suspend a job being processed.
7. [Form Feed]
Press to print all the data left in the printer's input buffer.
8. [Other Functns.]
Press to display the error logs and status of spooled jobs.
Using the [Information] screen
This function is available for SP C342DN only.
To raise environmental awareness, you can configure the printer to show users the amount of paper
saved by using the various paper saving functions of the printer.
The color utilization ratio is also displayed on the [Information] screen.
When user authentication is enabled, the screen is displayed when you log in to the printer. When user
authentication is not enabled, the screen is displayed after the printer returns from Sleep mode or after a
system reset. The [Information] screen appears when the power is turned on, regardless of the
authentication settings.
CZV304
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1. Message
Displays messages from the administrator.
2. Total Print Pages
Displays the total number of pages printed in the current count period and the previous count period.
3. Eco-friendly Indicator
• Paper Reduction:
Shows the amount of paper saved by using the duplex and combine printing functions. The value
indicates the percentage of paper saved from the total of all the paper used. As the percentage
increases, the stack of paper decreases and the flower grows. When the ratio is 76% or more, the
flower starts to bloom.
• 2 sided Utilization:
1. Getting Started
24
Displays the ratio of 2-sided prints to the total number of prints.
• Combine Utilization:
Displays the ratio of combined prints to the total number of prints.
4. Count periods
Displays the current and previous count periods.
5. [Exit]
Press this to close the [Information] screen and return to operation.
6. Color Utilization
Displays the ratio of color prints to the total number of prints.
• Depending on the printer settings, the [Information] screen may not be displayed. For details, see
"Managing Eco-friendly Counter", Security Guide.
• You can also use Web Image Monitor to check the usage status. For further details, see Web
Image Monitor Help.
• Under [Eco-friendly Counter Period/Administrator Message] in [System Settings], you can check
"Count Period", "Administrator Message", "Display Information Screen", and "Display Time". Only
the administrator can change the settings. For details, see Security Guide.
Guide to Names and Functions of Components
25
Turning On/Off the Power
This section explains how to turn on/off the printer.
Turning On the Power
1. Make sure the power cord is firmly plugged into the wall outlet.
2. Push the main power switch.
DPP036
The power indicator turns on.
• After you switch the main power on, a screen may appear to indicate that the printer is initializing.
Do not switch the power off during this process. Initialization takes about three minutes.
Turning Off the Power
• When disconnecting the power cord from the wall outlet, always pull the plug, not the cord.
Pulling the cord can damage the power cord. Use of damaged power cords could result in fire
or electric shock.
• Do not press and hold the main power switch when turning off the printer. Doing so shuts down the
printer forcefully and may damage the hard disk causing a malfunction of the printer.
• Before unplugging the power cord plug, turn off the power switch and make sure the power switch
indicator turns off. Not doing so may result in damage to the hard disk or memory, leading to a
malfunction.
• Do not turn off the power while the printer is in operation.
1. Getting Started
26
1. Push the main power switch.
DPP036
The main power is turned off automatically when the shutdown process is complete.
If the shutdown process is not complete within the period of time displayed on the screen, contact
your service representative.
Saving Energy
This printer has the following energy saving functions:
Sleep mode
If the printer remains inactive for a specified period after entering Fusing Unit Off mode, it enters
Sleep mode to further reduce the power consumption. The printer also enters Sleep mode when:
• The printer waits before entering Sleep mode is set in [Sleep Mode Timer]
• It is the day and time specified in [Weekly Timer]
When the printer is in Sleep mode, only the [Energy Saver] key and the [Check Status] key are
usable. (for SP C342DN)
The printer can print jobs from computers.
You can change the amount of time that the printer waits before switching to Sleep mode.
For details about setting [Sleep Mode Timer] and [Weekly Timer], see:
• "System (SP C340DN)", Operating Instructions.
• "Timer Settings (SP C342DN)", Operating Instructions.
To exit Sleep mode, do one of the following:
• Press one of the keys on the control panel (for SP C340DN)
• Press the [Energy Saver] key or [Check Status] key (for SP C342DN)
• Start print jobs
ECO Night Sensor
ECO Night Sensor can detect darkness and automatically turn off this product's power.
Turning On/Off the Power
27
If ECO Night Sensor is enabled and detects darkness in a room after the lights are turned off, the
sensor automatically turns the power off and reduces the power consumption of this product to 1W
or less.
The default settings of ECO Night Sensor are enabled.
To change the settings, see:
• "System (SP C340DN)", Operating Instructions.
• "Administrator Tools (SP C342DN)", Operating Instructions.
• The ECO Night Sensor function's factory default is [Auto Power Off Only]. If the printer is located in
an environment where the ambient light level is low (such as in a hallway or a location with motion
sensor lighting), it is advisable that you either keep this function disabled or adjust its sensitivity.
• You can configure the printer to automatically turn its power on when it detects an increase in the
ambient light level. The printer may also react to daylight and turn its power on. If the printer is
located in an environment where it is exposed to direct sunlight, it is advisable that you do not
change the factory default configuration and only enable [Auto Power Off Only].
• When the printer is in Sleep mode, the [Energy Saver] key flashes slowly. (for SP C342DN)
• The energy saving functions will not activate when:
• Communicating with external devices
• The hard disk is active
• A warning message is displayed
• The service call message is displayed
• Paper is jammed
• The printer's covers are opened
• Toner is being replenished
• The printer settings screen is displayed
• Fixed warm-up is in progress
• Data is being processed
• Operations are suspended during printing
• The Data In indicator is on or flashing
• The sample print, locked print, hold print, or stored print screen is displayed
• Accessing the printer using Web Image Monitor
• The printer consumes less energy when in Sleep mode, but it takes longer to start printing.
• If two or more energy saving functions are set, the function for which the predetermined conditions
to enter energy saving mode are met takes effect first.
1. Getting Started
28
Displaying the Printer Configuration Screens
Using the Control Panel
Configuring Printer Settings from the [Menu] key
This function is available for SP C340DN only. If you are using SP C342DN, see page 29
"Configuring Printer Settings from the [User Tools] key".
The configuration screens allow you to change or set defaults.
• If Administrator Authentication Management is specified, contact your administrator.
1. Press the [Menu] key.
2. Select the settings you want to change.
Press the [ ] or [ ] key to select the next or previous items.
3. Press the [OK] key.
• Any changes you make with configuration screens remain in effect even if the main power switch is
turned off.
• To cancel changes made to settings and return to the initial display, press the [Escape] key.
Configuring Printer Settings from the [User Tools] key
This function is available for SP C342DN only. If you are using SP C340DN, see page 29 "Displaying
the Printer Configuration Screens Using the Control Panel".
This section explains the setting items available on the [User Tools] screen of the printer.
The configuration screens allow you to change or set the default settings.
Displaying the Printer Configuration Screens Using the Control Panel
29
• If Administrator Authentication Management is specified, contact your administrator.
1. Press the [User Tools] key.
CZV010
2. Select the settings you want to change.
Press [ ] or [ ] to display the next or previous page.
3. Change the settings by following the instructions on the display, and then press [OK].
4. Press the [User Tools] key.
• Any changes you make with the configuration screens remain in effect even if the main power
switch is turned off.
• To cancel changes made to the settings and return to the initial display, press the [User Tools] key.
1. Getting Started
30
Monitoring and Configuring the Printer
This section explains how to monitor and configure the printer.
Using Web Image Monitor
• You cannot configure the printer settings using Web Image Monitor from a computer connected to
the USB device server's network. Be sure to access Web Image Monitor from the printer's network.
Using Web Image Monitor, you can check the printer status and change settings.
Available operations
The following operations can be remotely performed using Web Image Monitor from a client
computer.
• Displaying printer status or settings
• Checking the print job status or history
• Interrupting currently printing jobs
• Resetting the printer
• Managing the Address Book
• Configuring printer settings
• Configuring network protocol settings
• Configuring security settings
Configuring the printer
To perform the operations from Web Image Monitor, TCP/IP is required. After the printer is
configured to use TCP/IP, operations from Web Image Monitor become available.
Recommended Web browser
• Windows:
Internet Explorer 6.0 or higher
Firefox 10 and 15 or higher
Google Chrome 19 or higher
• Mac OS:
Safari 3.0 or higher
Firefox 10 and 15 or higher
Google Chrome 19 or higher
Monitoring and Configuring the Printer
31
Web Image Monitor supports screen reader software. We recommend JAWS 7.0 or a later
version.
• Display and operation problems may occur if you do not enable JavaScript and cookies, or if you
are using a non-recommended Web browser.
• If you are using a proxy server, change the Web browser settings. Contact your administrator for
information about the settings.
• We recommend using Web Image Monitor in the same network.
• If the printer is firewall-protected, it cannot be accessed from computers outside the firewall.
• If the printer under DHCP is used, the IP address may be changed automatically by the DHCP
server settings. Enable DDNS setting on the printer, and then connect using the printer's host name.
Alternatively, set a static IP address to the DHCP server.
• If the HTTP port is disabled, a connection to the printer using the printer's URL cannot be
established. SSL settings must be enabled on this printer. For details, contact your network
administrator.
• If Firefox is used, fonts and colors may be different, or tables may not appear properly configured.
• When using a host name under Windows Server 2003/2003 R2/2008/2008 R2/2012/2012
R2 with IPv6 protocol, perform host name resolution using an external DNS server. The host file
cannot be used.
• To use JAWS 7.0 under Web Image Monitor, you must be running Windows and Internet Explorer
6.0 or a later version.
• If you are using Internet Explorer 8.0 or higher, downloading will be slower than with other
browsers. To download faster with Internet Explorer 8.0 or higher, open the browser's [Internet
Options] menu and register the printer's URL as a trusted site, and then disable SmartScreen filter
for trusted sites. For details about these settings, see the Internet Explorer Help files.
• You can access Web Image Monitor more quickly by registering the printer's URL as a bookmark.
Note that the URL you register must be the URL of the top page, which is the page that appears
before login. If you register the URL of a page that appears after login, Web Image Monitor will
not open properly from the bookmark.
• If user authentication is activated, you must enter your login user name and password to use Web
Image Monitor. For Details, see page 32 "Displaying the top page".
• When you configure settings using Web Image Monitor, do not log in from the control panel. The
settings you have configured using Web Image Monitor may become invalid.
Displaying the top page
There are two modes available with Web Image Monitor: guest mode and administrator mode.
Displayed items may differ depending on the printer type.
1. Getting Started
32
Guest mode
This mode requires no login to enter.
In the guest mode, the printer status, settings, and print job status can be viewed, but the printer
settings cannot be changed.
Administrator mode
This mode requires an administrator login to enter.
In the administrator mode, you can configure various printer settings.
• When entering an IPv4 address, do not begin segments with zeros. For example: If the address is
"192.168.001.010", you must enter it as "192.168.1.10".
1. Start your Web browser.
2. Enter "http://(printer's IP address or host name)/" in your Web browser's address bar.
The top page of Web Image Monitor appears.
If the printer's host name has been registered on the DNS or WINS server, you can enter it.
When setting SSL, a protocol for encrypted communication, under the environment in which server
authentication is issued, enter "https://(printer's IP address or host name)/".
3. To log in to Web Image Monitor in the administrator mode, click [Login] on the top page.
The window for entering the login user name and password appears.
4. Enter your login user name and password, and then click [Login].
For details about the login user name and password, contact your administrator.
Depending on the configuration of your Web browser, the login user name and password might be
saved. If you do not want to save them, configure your Web browser's settings so that this
information is not saved.
1
2
3
5
4
DPP284
1. Menu area
Displays the content of a selected menu item.
Monitoring and Configuring the Printer
33
2. Header area
Displays the dialog box for switching to the user mode and administrator mode and the menu for each mode.
Also displays the link to Help and dialog box for keyword search.
3. Refresh/Help
(Refresh): Click at the upper right in the work area to update the printer information. Click the Web
browser's [Refresh] button to refresh the entire browser screen.
(Help): Use Help to view or download Help file contents.
4. Basic Information area
Displays the basic information of the printer.
5. Work area
Displays the contents of the item selected in the menu area.
1. Getting Started
34
2. Loading Paper
This chapter describes available trays for each paper size and type, and explains how to load paper in
paper trays.
Paper Loading Procedure
To achieve the print results you expect, it is important to select an appropriate input tray according to the
size, type, and weight of the paper you want to use for printing. You also need to specify the paper size
and type properly using the control panel or Web Image Monitor, and/or the paper size dial on the
tray.
Follow the procedure below to load paper.
1. Check the paper tray available for the size, type, and weight of the paper you want to
use for printing.
For details about available paper trays for each paper size and type, see page 36 "Paper Size
Specifications" and page 38 "Paper Type Specifications".
2. Change the paper size and type settings for the tray you selected.
Use the control panel of the printer or Web Image Monitor to change the paper size and type.
For details about changing paper settings using the control panel, see page 57 "Paper Settings".
3. Load paper into the tray.
For details about loading paper, see page 43 "Loading Paper into Paper Trays" or page 49
"Loading Paper into the Bypass Tray".
For details about loading envelopes, see page 53 "Loading Envelopes".
35
Paper Size Specifications
The following tables show the paper sizes that can be loaded in each paper tray. The "Paper size"
column shows the names of paper sizes and their dimensions in millimeters and inches. The and
icons indicate the paper orientation in relation to the printer body.
The letters in the tables indicate the following:
• A: Select the paper size using the control panel.
• : You can print on both sides of paper.
• -: Not supported
Metric sizes
Paper size name Actual size Bypass tray Tray 1 Trays 2 Two-sided
A4 210 × 297 mm A A A
A5 148 × 210 mm A A - -
A6 105 × 148 mm A - - -
B5 182 × 257 mm A A -
B6 128 × 182 mm A - - -
C5 Env 162 × 229 mm A - - -
C6 Env 114 × 162 mm A - - -
DL Env 110 × 220 mm A - - -
16K 195 × 267 mm A A -
Imperial sizes
Paper size name Actual size Bypass tray Tray 1 Trays 2 Two-sided
8
1
/
2
× 14 8.5" × 14" A A -
8
1
/
2
× 13
2
/
5
8.5" × 13.4" A A -
8
1
/
2
× 13 8.5" × 13" A A -
8
1
/
2
× 11 8.5" × 11" A A A
8
1
/
4
× 13 8.25" × 13" A A -
8 × 13 8" × 13" A A -
2. Loading Paper
36
Paper size name Actual size Bypass tray Tray 1 Trays 2 Two-sided
7
1
/
4
× 10
1
/
2
7.25" × 10.5" A A -
5
1
/
2
× 8
1
/
2
5.5" × 8.5" A - - -
4
1
/
8
× 9
1
/
2
4.125" × 9.5" A - - -
3
7
/
8
× 7
1
/
2
3.875" × 7.5" A - - -
Custom Size Specifications
You can also load custom size paper by specifying horizontal and vertical sizes.
The following tables show the custom paper sizes that can be loaded in each tray.
Metric sizes
Tray
Horizontal size
(One-sided)
Vertical size
(One-sided)
Horizontal size
(Two-sided)
Vertical size (Two-
sided)
Bypass tray 64.0 to 216.0
mm
125.0 to 1260.0
mm
90 to 216.0 mm 240 to 356.0 mm
Tray 1 148.0 to 216.0
mm
210.0 to 356.0
mm
90.0 to 216.0
mm
240 to 356.0 mm
Imperial sizes
Tray
Horizontal size
(One-sided)
Vertical size
(One-sided)
Horizontal size
(Two-sided)
Vertical size (Two-
sided)
Bypass tray 2.52 to 8.50" 4.93 to 49.60" 3.55 to 8.50" 9.45 to 14.01"
Tray 1 5.83 to 8.50" 8.27 to 14.01" 5.83 to 8.50" 9.45 to 14.01"
Paper Size Specifications
37
Paper Type Specifications
The following table show the paper types that can be loaded in each tray. See “Paper weight” table for
the actual paper weight indicated by numbers in the “Paper weight No.” column. Use both tables to
specify the correct paper type for the paper you are using.
The letters in the tables indicate the following:
• A: Supported
• : You can print on both sides of paper.
• -: Not supported
Paper type
Paper weight
No.
Bypass tray Tray 1 Trays 2 Two-sided
Thin Paper 1 A A A
Plain Paper 2 A A A
Middle Thick Paper 3 A A A
Thick Paper 1 4 A A A -
Thick Paper 2 5 A A - -
Thick Paper 3 6 A - - -
Recycled Paper 2 A A A
Color Paper 2 A A A
Special Paper 1 2 A A -
Special Paper 2 2 A A -
Special Paper 3 2 A - - -
Letterhead 2 A A A
Preprinted Paper 2 A A A
Bond Paper 2 A - - -
Cardstock 2 A A A
Label Paper 2 A A - -
Envelope 2 A - - -
2. Loading Paper
38
Paper type
Paper weight
No.
Bypass tray Tray 1 Trays 2 Two-sided
Coated: Glossy 2 A A -
Coated: Matte 2 A - -
Coated: Gloss: Thick 4 A - - -
Coated: Matte: Thick 4 A - - -
Paper weight
No. Paper weight
1 60–65 g/m
2
(15–18 lb. BOND)
2 66–74 g/m
2
(18–20 lb. BOND)
3 75–90 g/m
2
(20–24 lb. BOND)
4 91–105 g/m
2
(24–34 lb. BOND)
5 106–163 g/m
2
(34 lb. BOND–90 lb. INDEX)
6 164–220 g/m
2
(90 lb. INDEX–80 lb. COVER)
Paper Type Specifications
39
Paper Precautions
• Do not attempt to print on stapled sheets, aluminum foil, carbon paper, or any kind of
conductive paper. Doing so risks fire.
Precautions
• Do not use acidic paper because it accelerates the deterioration of the drum unit and
surrounding parts.
• If paper jams occur or multiple sheets are fed at once, fan the paper before loading it.
CBK254
• If you load paper when only a few sheets of paper remain in the tray, multiple sheet feeding
may occur. Remove any remaining paper, stack them upon the new sheets of paper, and then
fan the entire stack before loading it into the tray.
• Straighten curled or warped paper before loading.
• For details about available paper sizes and types for each paper tray, see page 36 "Paper
Size Specifications" and page 38 "Paper Type Specifications".
• Depending on the environment where the printer is being used, you might at times hear a
rustling noise from paper moving through the printer. This noise does not indicate a
malfunction.
Unusable Paper
To prevent errors and misfeeds, do not use:
• Paper for inkjet printers, thermal fax paper, art paper, paper with perforated lines, hemmed-
edge paper, OHP transparencies, and window envelopes
• Bent, folded, or creased paper, perforated paper, slippery paper, torn paper, rough paper,
thin paper with little stiffness, and paper with a dusty surface
• Errors can occur if you print onto sides that are already printed. Be sure to print onto blank
sides only.
2. Loading Paper
40
• Even supported types of paper may cause paper jams or malfunctions if they have been
improperly stored.
• If you print onto rough grain paper, the output image might be blurred.
• Do not load sheets that have already been printed by another printer.
Paper Storage
When storing paper, the following precautions should always be followed:
• Do not store paper where it will be exposed to direct sunlight.
• Avoid storing paper in humid areas (humidity: 70% or less).
• Store on a flat surface.
• Do not store paper vertically.
• Once opened, store paper in plastic bags.
Print Area
The following shows the recommended print area for paper printed with this printer:
DPP093
2
3
3
1
4
4
1. Print area
2. Feed direction
3. 4.2 mm (0.2 inches)
4. 4.2 mm (0.2 inches)
• The print area may vary depending on the paper size, printer language, and printer driver
settings.
• Depending on the printer driver settings, you may be able to print outside the recommended
print area. However, the actual output may not come out as desired, or a paper feed problem
may occur.
Paper Precautions
41
• To print on paper that is over 900 mm (35.5 inches) in length, set the top margin to at least
4.2 mm (0.2 inches), the right and left margin to at least 10 mm (0.4 inches), and the bottom
margin to at least 10 mm (0.4 inches).
• Borderless printing is not supported.
2. Loading Paper
42
Loading Paper into Paper Trays
In the following example procedure, paper is loaded into Tray 1.
• When loading paper, take care not to trap or injure your fingers.
• For details about trays that can be loaded for each paper size and type, see page 36 "Paper Size
Specifications" and page 38 "Paper Type Specifications".
• Be sure to select the correct paper size and feed direction using the paper size dial on the tray.
Otherwise, the printer might be damaged, or printing problems might occur.
• Make sure the paper stack does not exceed the upper limit mark inside the paper tray. Excessive
stacking can cause paper jams.
• If paper jams occur frequently, flip the paper stack in the tray.
• Do not mix different types of paper in the same paper tray.
• After loading paper, specify the paper size using the control panel or paper size dial, and paper
type using the control panel. When printing a document, specify the same paper size and type in
the printer driver as specified on the printer.
• Do not move the side paper guides and end paper guide forcefully. Doing so may damage the
tray.
• Do not slide the paper tray in forcefully when inserting the loaded tray into the printer. Otherwise,
the side and end guides or the paper guide of the bypass tray might move.
• When loading label paper, load it one by one.
1. Pull the tray carefully until it stops, lift the front side of the tray, and then pull it out of the
printer.
DPP042
Place the tray on a flat surface.
Loading Paper into Paper Trays
43
2. Push the metal plate down until it clicks into place to lock.
DPP043
3. Squeeze the clip on the side paper guide and slide it to match the paper size.
DPP044
When loading custom size paper, position the paper guide slightly wider than the actual paper
size.
4. Squeeze the end guide and slide it inward to match the standard size.
DPP045
5. Load the new paper stack print side up.
Make sure paper is not stacked higher than the upper limit (upper line) marked inside the tray.
2. Loading Paper
44
DPP046
6. Adjust the paper guides to close any gaps.
Make sure there is no gap between the paper and the side/end paper guides.
If there is a gap, adjust the side/end paper guides.
Be careful not to press the paper guides against the paper too tightly. Doing so may cause paper
misfeeds.
Do not move the loaded paper excessively in the paper tray. Doing so may cause the corners of
the paper to catch in the gap at the bottom of the tray, resulting in a paper jam or curled corners.
7. Lift the front side of the tray, and then slide it into the printer carefully until it stops.
DPP047
To avoid paper jams, make sure the tray is securely inserted.
• Letterhead paper must be loaded in a specific orientation. For details, see page 51 "Loading
Orientation-Fixed Paper or Two-Sided Paper".
When Loading Paper Larger than A4 or 8
1
/
2
× 11
When loading paper longer than 297 mm into Tray 1, extend the tray.
Loading Paper into Paper Trays
45
1. Remove the rear cover using a coin.
DPP048
2. Pull the tray carefully until it stops, lift the front side of the tray, and then pull it out of the
printer.
DPP042
Place the tray on a flat surface.
3. Push the metal plate down until it clicks into place to lock.
DPP043
2. Loading Paper
46
4. Squeeze the extender in the "PUSH" direction, and then pull out the extender until it stops
(you will hear a click).
2
1
1
DPP049
After extension, make sure the arrows on the extender and tray are aligned.
DPP050
5. Squeeze the clip on the side paper guide, and then slide it to match the legal paper size.
DPP051
When loading custom size paper, position the paper guide slightly wider than the actual paper
size.
Loading Paper into Paper Trays
47
6. Squeeze the front end paper guide and slide it inward to match the legal paper size.
DPP052
• When loading A4 , 8
1
/
2
× 11 , or smaller paper, do not extend the tray. Otherwise, a paper
jam may occur.
2. Loading Paper
48
Loading Paper into the Bypass Tray
• For details about trays that can be loaded for each paper size and type, see page 36 "Paper Size
Specifications" and page 38 "Paper Type Specifications".
• Make sure the paper stack does not exceed the upper limit mark. Excessive stacking can cause
paper jams.
• Do not mix different types of paper.
• After loading paper, specify the paper size and type using the control panel. When printing a
document, specify the same paper size and type in the printer driver as specified on the printer.
• When loading label paper, load it one by one.
• When printing on paper that is longer than A4 , load only a single sheet of paper on the bypass
tray at a time, and hold the paper so it is fed correctly. Also, make sure to check in advance the
print quality of the type of paper you intend to use. How paper is fed or print quality will be differs
depending on the type or thickness of paper.
1. While pressing and holding the bypass tray open lever in the upper center of the bypass
tray, pull the tray open.
DPP053
Pull the extender out when loading paper larger than A4 or 8
1
/
2
× 11 .
DPP054
Loading Paper into the Bypass Tray
49
2. Slide both sides of the paper guide outward, and then load paper print side up until it
stops.
3. Slide both sides of the paper guide outward, and then load paper print side down until it
stops.
1
1
2
DPP055
4. Adjust both sides of the paper guide to match the paper width.
DPP056
• When using the bypass tray, it is recommended that you set the paper direction to .
• Before loading Postcard or 148 × 200 mm paper, straighten any curls within 2 mm (0.1 inch)
upward and 0 mm (0 inches) downward on the tray.
• Letterhead paper must be loaded in a specific orientation. For details, see page 51 "Loading
Orientation-Fixed Paper or Two-Sided Paper".
• You can load envelopes into the bypass tray. Envelopes must be loaded in a specific orientation.
For details, see page 53 "Loading Envelopes".
2. Loading Paper
50
Loading Orientation-Fixed Paper or Two-Sided
Paper
Orientation-fixed (top to bottom) or two-sided paper (for example, letterhead paper, punched paper, or
copied paper) might not print correctly, depending on how the paper is placed.
Settings using the control panel
Set [Letterhead Setting] to [Auto Detect] or [On (Always)], and then place the paper as shown in
the table below. For details about [Letterhead Setting], see:
• "Machine Modes (SP C340DN)", Operating Instructions.
• "System (SP C340DN)", Operating Instructions.
Paper orientation
The meanings of the icons are as follows:
Icon Meaning
Place or load paper printed side face up.
Place or load paper printed side face down.
Print side Trays 1–2 Bypass tray
One-sided
Two-sided
• To print on letterhead paper when [Letterhead Setting] is set to [Auto Detect], you must specify
[Letterhead] for the paper type in the printer driver's settings.
• If a print job is changed partway through printing from one-sided to two-sided printing, one-sided
output after the first copy may be printed facing a different direction. To ensure all paper is output
facing the same direction, specify different input trays for one-sided and two-sided printing. Note
also that two-sided printing must be disabled for the tray specified for one-sided printing.
Loading Orientation-Fixed Paper or Two-Sided Paper
51
• For details about how to make two-sided prints, see "Printing on Both Sides of a Page", Operating
Instructions.
2. Loading Paper
52
Loading Envelopes
This section explains various details about and recommendations concerning envelopes.
• The inside of the machine could be very hot. Do not touch the parts with a label indicating the
"hot surface." Otherwise, an injury might occur.
• Some of this machine's internal components get very hot. For this reason, take care when
removing misfed paper. Not doing so could result in burns.
• Do not use window envelopes.
• Envelopes, especially those with glue on their flaps, may stick together. Fan the envelopes to
separate them before loading. If the envelopes still stick together, load them one by one. For the
envelope types that can be used with this printer, see page 36 "Paper Size Specifications" and
page 38 "Paper Type Specifications".
• Misfeeds might occur depending on the length and shape of the flaps.
• Load envelopes with their flaps open. Load envelopes with their flaps closed only when the flaps
are closed at the time of purchase.
• Before loading envelopes, press down on them to remove any air from inside, flattening out all four
edges. If they are bent or curled, flattening their leading edges (the edge going into the printer) by
running a pencil or ruler across them.
Loading orientation for envelopes
The method for loading envelopes varies depending on the orientation of the envelopes. Be sure to
load envelopes with the correct orientation.
Orientation Bypass tray
Envelopes
• Flaps: close
• Bottom side of envelopes: toward the right
of the printer
• Side to be printed: face down
Loading Envelopes
53
When loading envelopes, use both the control panel and the printer driver to select "Envelope" for
the paper type and specify the thickness of the envelopes. For details, see page 54 "Printing on
Envelopes with Windows (PCL 6/PostScript 3)", page 55 "Printing on Envelopes with Windows
(PCL 5c)", or page 56 "Printing on Envelopes with Mac OS X".
Recommended envelopes
For details about recommended envelopes, contact your local dealer.
The size of envelopes that you can load depends on the tray in which you load them. For details,
see page 36 "Paper Size Specifications".
• Load only one size and type of envelope at a time.
• The duplex function cannot be used with envelopes.
• Straighten any curls within 5 mm (0.2 inch) upward and 0 mm (0 inches) downward on the tray
before loading.
• To achieve better output quality, it is recommended that you set the right, left, top, and bottom print
margin to at least 15 mm (0.6 inches) each.
• The output quality on envelopes may be uneven if parts of an envelope have differing thicknesses.
Print one or two envelopes to check the print quality.
• When printing onto envelopes, the print speed is slower than usual.
• Flatten out prints if they are creased or curled.
• Check that the envelopes are not damp.
• High temperature and high humidity conditions can reduce print quality and cause envelopes to
become creased.
• Depending on the environment, printing on envelopes may wrinkle them even if they are the
recommended envelopes.
• Certain types of envelopes might be output creased, dirtied, or misprinted. If you are printing a
solid color on an envelope, lines may appear where the overlapped edges of the envelope make it
thicker.
Printing on Envelopes with Windows (PCL 6/PostScript 3)
1. After creating a document, open the [Printing Preferences] dialog box in the document's
native application.
2. Click the Detailed Settings tab.
2. Loading Paper
54
3. In the "Menu:" box, click the Basic icon, and then configure the following settings:
• Document Size:
Select the envelope size.
4. In the "Menu:" box, click the Paper icon, and then configure the following settings:
• Input Tray:
Select the bypass tray.
• Paper Type:
Select [Envelope].
Change any other print settings as necessary. For details, see the printer driver's Help.
5. Click OK.
6. Start printing from the application's [Print] dialog box.
• Configure the paper settings appropriately using both the printer driver and the control panel. For
details about settings using the control panel, see page 59 "Configuring Envelope Settings Using
the Control Panel".
• Envelopes must be loaded in a specific orientation. For details, see page 53 "Loading Envelopes".
Printing on Envelopes with Windows (PCL 5c)
1. After creating a document, open the [Printing Preferences] dialog box in the document's
native application.
2. Click the Paper tab, and then configure the following settings:
• Input Tray:
Select the bypass tray.
• Document Size:
Select the envelope size.
• Type:
Select [Envelope].
Change any other print settings as necessary. For details, see the printer driver's Help.
3. Click OK.
4. Start printing from the application's [Print] dialog box.
Loading Envelopes
55
• Configure the paper settings appropriately using both the printer driver and the control panel. For
details about settings using the control panel, see page 59 "Configuring Envelope Settings Using
the Control Panel".
• Envelopes must be loaded in a specific orientation. For details, see page 53 "Loading Envelopes".
Printing on Envelopes with Mac OS X
1. After creating a document, open the printing preferences screen in the document's native
application.
2. Configure the following settings:
• Two-Sided:
Clear the check box.
• Paper Size:
Select the envelope size.
• Orientation:
Select the orientation of the envelope.
3. Select [Paper Feed] in the pop-up menu.
4. Select the bypass tray.
5. Select [Printer Features] in the pop-up menu.
6. Switch the "Feature Sets:" menu to configure the following settings:
• Paper Type:
Select [Envelope].
7. Change any other print settings as necessary.
8. Start printing from the application's printing preferences screen.
• Configure the paper settings appropriately using both the printer driver and the control panel. For
details about settings using the control panel, see page 59 "Configuring Envelope Settings Using
the Control Panel".
• Envelopes must be loaded in a specific orientation. For details, see page 53 "Loading Envelopes".
2. Loading Paper
56
Paper Settings
This section explains how to specify paper size and type using the control panel.
• When [Tray Setting Priority] is set to [Machine Setting(s)], the paper settings configured using the
printer's control panel have priority over the settings specified in the printer driver or commands.
For details, see:
• "Machine Modes (SP C340DN)", Operating Instructions.
• "System (SP C342DN)", Operating Instructions.
Specifying a Paper Size
• To use custom size paper, be sure to specify the paper size using the control panel and the printer
driver.
• The printer cannot print on custom size paper if the application does not support custom size paper.
Specifying Standard Size Paper
Press the [Menu] key, and then select the setting items using the [ ] or [ ] key.
1. Select [Paper Input]
Press [OK]
2. Select [Paper Size: (tray name)] Press [OK]
3. Select the size of the paper set in the specified tray Press [OK]
1. Press the [User Tools] key, and then display the [Tray Paper Settings] screen.
[System Settings] [Tray Paper Settings]
2. Specify the paper size and feed direction.
[Tray Paper Size: (tray name)] Select the paper size and feed direction [OK]
• For details about the available paper size, see page 36 "Paper Size Specifications".
Paper Settings
57
Specifying Custom Size Paper
Press the [Menu] key, and then select the setting items using the [ ] or [ ] key.
1. Select [Paper Input] Press [OK]
2. Select [Paper Size: (tray name)] Press [OK]
3. Select [Custom Size] Press [OK]
4. Enter the horizontal value Press [OK]
5. Enter the vertical value Press [OK]
1. Press the [User Tools] key, and then display the [Tray Paper Settings] screen.
[System Settings] [Tray Paper Settings]
2. Specify the paper size and feed direction.
[Tray Paper Size: (tray name)] [Custom Size] [Vertical] Enter the vertical dimension of the
paper [OK] [Horizontal] Enter the horizontal dimension of the paper [OK]
3. Press [OK] twice.
• For details about the available paper size, see page 36 "Paper Size Specifications".
Specifying a Paper Type
You can improve printer performance by selecting the optimum paper type for the tray.
Press the [Menu] key, and then select the setting items using the [ ] or [ ] key.
1. Select [Paper Input]
Press [OK]
2. Select [Paper Type: (tray name)] Press [OK]
3. Select the type of the paper set in the specified tray Press [OK]
4. If you have selected [Letterhead] for the paper type, press [Escape]
5. Select [Maintenance] Press [OK]
6. Select [General Settings] Press [OK]
7. Select [Paper Input] Press [OK]
2. Loading Paper
58
8. Select [Paper Type:Bypass] Press [OK]
1. Press the [User Tools] key, and then display the [Tray Paper Settings] screen.
[System Settings] [Tray Paper Settings]
2. Press [Paper Type: Bypass], and then specify the paper type and thickness.
• [Paper Type]
Select the paper type [OK]
• [Paper Thickness]
Select the paper thickness [OK]
• For details about the available paper type, see page 38 "Paper Type Specifications".
Configuring Envelope Settings Using the Control Panel
When printing on envelopes, load envelopes in bypass tray or Tray 1, and then follow the procedure
below to specify envelope type and thickness.
Press the [Menu] key, and then select the setting items using the [ ] or [ ] key.
1. Select [Paper Input] Press [OK]
2. Select [Paper Size: Bypass Tray] Press [OK]
3. Select the envelope type Press [OK]
4. Select [Paper Type: Bypass Tray] Press [OK]
5. Select [Envelope] Press [OK]
1. Press the [User Tools] key, and then display the [Tray Paper Settings] screen.
[System Settings] [Tray Paper Settings]
2. Press [Printer Bypass Paper Size], and then specify the paper size.
Select the envelope size [OK]
Paper Settings
59
3. Press [Paper Type: Bypass Tray], and then specify the paper type and thickness.
• [Paper Type]
[Envelope] [OK]
• [Paper Thickness]
[Plain Paper 66-74g/m
2
] [OK]
• For details about the envelope types that can be loaded in each tray, see page 36 "Paper Size
Specifications" and page 38 "Paper Type Specifications".
• For details about how to load envelopes, see page 53 "Loading Envelopes".
• Configure the paper settings appropriately using both the printer driver and the control panel. For
details about paper settings using the printer driver, see page 54 "Printing on Envelopes with
Windows (PCL 6/PostScript 3)", page 55 "Printing on Envelopes with Windows (PCL 5c)", or
page 56 "Printing on Envelopes with Mac OS X".
2. Loading Paper
60
3. Troubleshooting
This chapter provides solutions to common problems and it also explains how to correct unwanted print
results.
When a Panel Tone Beeps
The following table describes various beep patterns that the printer produces to alert users about printer
conditions and the meaning of each beep pattern.
Beep pattern Meaning Causes
Single short beep Panel/screen input
accepted.
A control panel key was pressed.
Two long beeps Printer has warmed up. When the power is turned on or the
printer exits Sleep mode, the printer
has fully warmed up and is ready for
use.
Single long beep Job completed. A Printer job has finished.
Four long beeps Printer initialized. The screen is changing back to the
initial screen after the printer came out
of the energy-saving mode or was
reset.
Five short beeps repeated
five times.
Strong alert The printer requires user attention
because paper has jammed, the toner
needs replenishing, or other problems
have occurred.
• Beep alerts cannot be muted. If the printer's covers are opened and closed repeatedly within a
short space of time during an alert indicating a paper jam or insufficient toner, a beep alert might
continue, even after normal status has resumed.
• You can enable or disable beep alerts. For details, see:
• "General Settings (SP C340DN)", Operating Instructions.
• "General Features (SP C342DN)", Operating Instructions.
61
When Checking the Indicator Lamps, Status
Icons, and Messages on the Control Panel
Indicators
This section describes the indicators displayed when the printer requires the user to remove misfed
paper, to add paper, or to perform other procedures.
Indicator Status
: Paper Misfeed indicator Appears when a paper misfeed occurs.
For details about removing jammed paper, see page 114
"Removing Jammed Paper".
: Load Paper indicator Appears when paper runs out.
For details about loading paper, see page 35 "Loading Paper".
: Add Toner indicator Appears when toner runs out.
For details about adding toner, see "Replacing the Print
Cartridge", Operating Instructions.
: Service Call indicator Appears when the printer is malfunctioning or requires
maintenance.
: Cover Open indicator Appears when one or more covers of the printer are open.
Checking Printer Status and Settings
This function is available for SP C342DN only.
Maintnc. Info
You can check the following items under [Maintnc. Info]:
• Remaining Toner
Displays the amount of remaining toner.
• Paper Tray
Displays the paper type and size loaded into the paper tray.
• Waste Toner Bottle
Displays the state of use of the waste toner bottle.
• Fusing Unit
3. Troubleshooting
62
Displays the state of use of the fusing unit.
• Intermediate Transfer Unit
Displays the state of use of the intermediate transfer unit.
• Output Tray Full
Displays whether the output tray is overloaded.
• Paper Misfeed
Displays the state of and solutions for paper misfeeds.
• Cover Open
Indicates whether one or more covers of the printer are open.
Data Storage
You can check the following items under [Data Storage]:
• HDD Remaining Mem.
Displays the amount of available hard disk memory.
• HDD File(s)
Displays the total number of jobs stored on the hard disk.
• Print Job(s)
Displays the number of jobs for "Hold Print Job(s):", "Stored Print Job(s):", "Locked Print
Job(s):", and "Sample Print Job(s):".
Machine Adres Info
You can check the following items under [Machine Adres Info]:
• Machine IPv4 Address
Displays the printer's IPv4 address.
• Machine IPv6 Address
Displays the printer's IPv6 address.
Inquiry
• Machine Repairs
• Sales Representative
1. Press the [Check Status] key, and then check the contents.
[Maintnc/MacInfo] tab Each key Check the contents [Exit]
• [Paper Misfeed], [Output Tray Full], and [Cover Open] appear on [Maintnc. Info] only when these
errors occur.
• Depending on the security settings, [Machine Adres Info] might not be displayed.
When Checking the Indicator Lamps, Status Icons, and Messages on the Control Panel
63
• For details about how to locate and remove misfeeds, see page 114 "Removing Jammed Paper".
When the Indicator Lamp for the [Check Status] Key Is Lit or Flashing
This function is available for SP C342DN only.
If an indicator for the [Check Status] key lights up, press the [Check Status] key to display the [Check
Status] screen. Check the status of the printer in the [Check Status] screen.
[Check Status] screen
1
2
43
CQT666
1. [Mac/ApliStat] tab
Indicates the status of the printer.
2. Status icons
The icons that can be displayed are described below:
: The printer function is performing a job.
: An error has occurred on the printer.
: An error has occurred in the printer function being used, or the printer function cannot be used because an
error has occurred on the printer.
3. Messages
Displays a message that indicates the status of the printer. This icon may also appear if the toner is running
low.
4. [Check]
If an error occurs, press [Check] to view details.
Pressing [Check] displays an error message or the printer screen. Check the error message displayed on the
printer screen and take the appropriate action. For details about error messages and their solutions, see
page 67 "When Messages Are Displayed".
The following table describes problems that cause the indicator to light:
3. Troubleshooting
64
Problem Cause Solution
Documents and reports do
not print out.
The paper output tray is full. Remove the prints from the tray.
Documents and reports do
not print out.
There is no paper left. Load paper. For details about loading
paper, see page 35 "Loading Paper".
An error has occurred. A function that has the
status "Error Occurred" in
the [Check Status] screen is
defective.
Press [Check], and then check the
displayed message and take appropriate
action. For details about error messages
and their solutions, see page 67
"When Messages Are Displayed".
The printer is unable to
connect to the network.
A network error has
occurred.
• Press [Check], and then check the
displayed message and take
appropriate action. For details
about error messages and their
solutions, see page 67 "When
Messages Are Displayed".
• Check that the printer is correctly
connected to the network and that
the printer is correctly set. For details
about how to connect the network,
see "Interface Settings", Operating
• Instructions.
• For details about connecting to the
network, contact your administrator.
• If the indicator is still lit even after
trying to solve the problem as
described here, contact your service
representative.
When Checking the Indicator Lamps, Status Icons, and Messages on the Control Panel
65
If USB Connection Fails
Problem Causes Solutions
The printer is not
automatically recognized.
The USB cable is not
connected properly.
Disconnect the USB cable, turn off the
printer, and then turn it on again. When
the printer has fully booted up, reconnect
the USB cable.
Windows has already
configured the USB
settings.
Check whether or not the
computer has identified the
printer as an unsupported
device.
Open Windows' Device Manager, and
then, under [Universal Serial Bus
controllers], remove any conflicting
devices. A [!] or [?] icon is displayed for
conflicting devices. Take care not to
accidentally remove required devices.
For details, see Windows Help.
3. Troubleshooting
66
When Messages Are Displayed
This section describes the main messages that appear on the display panel and printed error logs and
reports. If other messages appear, follow their instructions.
Status Messages
Message Status
"@Remote Certif.
updating..."
The printer is updating the @Remote certificate. Turn the power off, and
then turn it on again.
"Calibrating..." The printer is calibrating the color. Wait a while.
"Energy Saver Mode" The printer is in Energy Saver mode. Press any key to recover to the
normal mode.
"Hex Dump Mode" In Hex Dump mode, the printer receives data in a hexadecimal format.
Turn off the printer after printing, and then turn it on again.
"Job Suspended" All jobs are suspended. Turn off the printer, and turn it on again to
resume the jobs.
"Offline" The printer is offline and cannot print.
"Please wait..." This message may appear for a few seconds. It means the printer is
initializing, replenishing toner, or performing maintenance operations.
Wait a while.
"Printing..." The printer is printing. Wait a while.
"Printing Suspended" Printing is suspended. To resume printing, press the [Suspend/Resume]
key.
"Ready" This is the default ready message. The printer is ready for use. No
action is required.
"Resetting Job" The printer is resetting the print job. Wait a while.
"Setting change..." The printer is applying the changes made to its settings. Wait a while.
"Waiting for print data..." The printer is waiting for the next data to print. Wait a while.
When Messages Are Displayed
67
Message Status
"Calibrating..." The printer is calibrating the color. Wait a while.
"Hex Dump Mode" In Hex Dump mode, the printer receives data in a hexadecimal format.
Press [Job Reset] to cancel Hex Dump mode.
"Job suspended." Printing was temporarily suspended because [Job Operation] or the
[Suspended] key was pressed.
"Loading Toner..." The printer is loading the toner. Wait a while.
"Offline" The printer is offline.
"Please wait." This message might appear for a second or two while the printer is
preparing, performing initial adjustments, or adding toner. Wait a
while.
"Printing..." The printer is printing. Wait a while.
"Ready" This is the default ready message. The printer is ready for use. No
action is required.
"Resetting job..." The printer is resetting the print job. Wait until "Ready" appears on the
display panel.
"Setting change..." The printer is changing settings. You cannot use the control panel while
this message is displayed. Wait a while.
"Updating certif..." The @Remote certificate is being updated. Wait a while.
"Waitg. for prt.data" The printer is waiting for the next data to print. Wait a while.
Alert Messages (Displayed on the Control Panel)
Message Cause Solution
" (A) Remove paper from
Trays. Opn & cls Frt. Cov."
Open the front cover and remove
the jammed paper from the paper
feed path.
For details, see page 114
"Removing Jammed Paper".
3. Troubleshooting
68
Message Cause Solution
" (B) Open Front Cover
and remove the paper."
Open the front cover and remove
the jammed paper from the
internal paper feed path.
For details, see page 114
"Removing Jammed Paper".
" (Y) Remove misfeed in
Trays. Opn & cls Frt. Cov."
Open the front cover and remove
any jammed paper.
For details, see page 114
"Removing Jammed Paper".
" (Z) Open Front Cover
and remove the paper."
Open the front cover and remove
any jammed paper from the
paper duplex unit.
For details, see page 114
"Removing Jammed Paper".
" Out of toner" The color toner has run out.
Replace the toner cartridge.
For details, see "Replacing the
Print Cartridge", Operating
Instructions.
" Waste Toner almost full" The waste toner bottle is almost
full.
Contact your sales or service
representative to obtain a new
waste toner bottle.
" Waste Toner Bottle full" Replace the waste toner bottle. For details, see "Replacing Other
Consumables", Operating
Instructions.
"@Remote Cert. update
failed"
Updating the @Remote certificate
failed.
Turn the printer off, and then turn it
on again. If the problem persists,
contact your sales or service
representative.
"Cannot
connect=>Comm.Serv.
Check proxy user/
password."
The proxy user name or password
is incorrect.
Check the proxy server settings,
and then change the user name
and/or password if they are
incorrect.
"Cannot connect with DHCP
server.(101/201)"
An IP address cannot be obtained
from the DHCP server.
Contact your network
administrator.
"Cannot print." The printer cannot print the sent
data.
Check that the file you want to
print is a supported file type.
Check the misfeeds and ask your
network administrator for help.
"Change (Tray name) to the
following settings:"
The size of the paper in the tray
does not match the paper size
specified in the printer driver.
Select a tray containing paper
that is the same size as the
specified paper size.
When Messages Are Displayed
69
Message Cause Solution
"Check network settings.
(103/203)"
The IP address setting is incorrect. Check the IP address, subnet
mask, and gateway address.
"Classification Code Error" A classification code is not
specified for the print job.
Enter a classification code using
the printer properties and print the
document again.
"Connect
failed:WirelessCard Turn
power off, check card."
The printer cannot detect the
wireless LAN interface board.
Check that the board is supported
or installed correctly.
"Cover Open. Please close
the indicated cover."
A cover of the printer is open. Close the cover as indicated on
the control panel.
"Duplex mode is in off
position for (tray name)"
The duplex mode for the indicated
tray is not available.
You can use one-sided printing
only. Press [Change] to change
the tray's settings, press [JobReset]
to reset the job, or press [Form
Feed] to force printing.
"ECO Night Sensor did not
turn Power Switch off. Turn
switch off manually or to
use, press any key."
Auto power off by the [ECO
Night Sensor] function failed.
Turn off the power manually, or
press any key to use [ECO Night
Sensor] auto power off function.
"Ethernet Board Error" An error on the Ethernet is
detected.
Turn the printer off, and then turn it
on again. If the problem persists,
contact your sales or service
representative.
"Failed to connect to server
for Remote Diagnostics."
The printer cannot communicate
with Remote Communication
Gate.
Check the connection to the
Remote Server Gate.
"IPv6 Address already exists
Link-local
Address(109/209)"
The same IPv6 address is already
used.
Contact your network
administrator.
"IPv6 Address already exists
Stateless
Address(109/209)"
The same IPv6 address is already
used.
Contact your network
administrator.
3. Troubleshooting
70
Message Cause Solution
"IPv6 Address already exists
Manual Config.
Address(109/209)"
The same IPv6 address is already
used.
Contact your network
administrator.
"Load paper in (tray name)
or [Cancel] to FormFeed."
There is no paper in the specified
tray.
Load the specified paper in the
tray, press [JobReset] to reset the
job. To print from the bypass tray
on paper whose width is less than
84 mm, cancel the print job, and
then, under [System], set [Bypass
Print: 64-84 mm] to [Active].
"May have exceeded max
no. of prints in output tray.
Print stopped. Check the
tray."
The output tray is full. Remove paper from the output
tray.
"Output Tray is full. Remove
paper."
The output tray is full. Remove the paper.
"Problem: Printer Font Error" There are problems with the
printer's font file.
Turn the printer off, and then turn it
on again.
If the problem persists, contact
your sales or service
representative.
"Problem:Wireless board
Please call service."
The printer cannot detect a
wireless LAN interface board.
Check that the wireless LAN
interface board installed correctly.
If the problem persists, contact
your sales or service
representative.
"Replace Fusing Unit." You will need to replace the
fusing unit soon.
Contact your sales or service
representative to obtain a new
unit.
"Replacemnt
Requird:IntTrans"
You need to replace the
intermediate transfer unit.
For details, see "Replacing Other
Consumables", Operating
Instructions.
"Replcmnt Requrd: Print
Cart"
The toner has run out, or the
photo conductor unit has reached
the end of its service life.
For details, see "Replacing the
Print Cartridge", Operating
Instructions.
When Messages Are Displayed
71
Message Cause Solution
"Replacmnt Rqrd:Fusing
Unit"
You need to replace the fusing
unit.
For details, see "Replacing Other
Consumables", Operating
Instructions.
"Replcmnt Rqrd
Soon:IntTrans"
You will need to replace the
intermediate transfer unit soon.
Contact your sales or service
representative to obtain a new
unit.
"Repl Requrd
Soon:FusingUnit"
You will need to replace the
fusing unit soon.
Contact your sales or service
representative to obtain a new
unit.
"Sensor cleaning required." You need to clean the toner
density sensor.
For details, see "Cleaning the
Toner Density Sensor", Operating
Instructions.
"Set the Fusing Unit
correctly."
The fusing unit may not be
installed correctly. Turn the printer
off and re-install the fusing unit.
If the message is still displayed
after re-installation, contact your
sales or service representative.
For details, see "Replacing Other
Consumables", Operating
Instructions.
"Set the Intermediate
Transfer Unit correctly."
The intermediate transfer unit may
not be installed correctly. Turn the
printer off and re-install the
intermediate transfer unit.
If the message is still displayed
after re-installation, contact your
sales or service representative.
For details, see "Replacing Other
Consumables", Operating
Instructions.
"Set the Print Cartridge
correctly."
The print cartridge may have not
been installed correctly.
Turn the printer off, and install the
print cartridge again.
"Set Waste Toner Bottle
correctly."
The waste toner bottle may not be
installed correctly. Turn the printer
off and re-install the waste toner
bottle.
If the message is still displayed
after re-installation, contact your
sales or service representative.
For details, see "Replacing Other
Consumables", Operating
Instructions.
3. Troubleshooting
72
Message Cause Solution
"Supply order has failed." The automatic supply order failed. The message indicates the printer
tried to order the supplies.
"This NetBIOS name is
already in use.(108/208)"
The NetBIOS name specified for
the printer is already used by
another device on the network.
Contact your network
administrator.
"The same IPv4 Address
already exists.(102/202)"
The IPv4 address specified for the
printer is already used by another
device on the network.
Contact your network
administrator.
"The selected job has
already been printed or
deleted."
This message might appear if you
print or delete a job from Web
Image Monitor.
Press Exit on the message screen.
" Toner is almost empty." The print cartridge is almost
empty.
For details, see "Replacing the
Print Cartridge", Operating
Instructions.
"USB has a problem. /
Please call service."
The printer has detected a USB
board failure.
Turn the printer off, and then turn it
on again. If the problem persists,
contact your sales or service
representative.
"Values set for IPv6/
Gateway addresses are
invalid.(110/210)"
The IPv6 address or gateway
address is invalid.
Check the network settings.
"WPA Auth. incomplete.
(211)"
WPA authentication could not be
completed.
Contact your network
administrator.
When Messages Are Displayed
73
Message Cause Solution
"Cannot connect with the
wireless card. Turn the main
power switch off, then check
the card."
• The wireless LAN interface
board was not inserted when
the printer was turned on.
• The wireless LAN interface
board was pulled out after
the printer was turned on.
• The settings are not updated
although the unit is detected.
• Turn off the main power
switch, and then confirm the
wireless LAN interface board
is inserted correctly. For
details about installing the
board, contact your service
representative.
• If the message appears
again, contact your service
representative.
"Cannot print because both
the main and designation
(chapter) sheets are set to
the same paper tray. Press
[Job Reset] to cancel the
job."
The tray selected for other pages
is the same as the one for slip
sheets.
Reset the job. Be sure the tray you
select for slip sheets is not
providing paper for other pages.
"Change the setting to
continue the current job or
press [Job Reset]."
The size of the paper in the tray
does not match the paper size
specified in the printer driver.
Check that the printer driver
settings are correct, and then
change the paper size or cancel
printing.
"Failed to update @Remote
certificate. Please call
service."
Updating the @Remote certificate
failed.
Turn the printer off, and then turn it
on again. If the problem persists,
contact your sales or service
representative.
"Hardware Problem:
Ethernet"
An error has occurred in the
Ethernet interface.
Turn the main power switch off
and then back on again. If the
message appears again, contact
your service representative.
3. Troubleshooting
74
Message Cause Solution
"Hardware Problem: HDD" An error has occurred in the hard
disk.
• Turn the main power switch
off and then back on again.
If the message appears
again, contact your service
representative.
• The hard disk may have not
been installed properly if
you have installed it yourself.
Check that it is properly
installed For details about
installing the unit, see
"Installing the Hard Disk",
Operating Instructions.
"Hardware Problem:
Parallel I/F"
An error has occurred in the IEEE
1284 interface board.
• Turn the main power switch
off and then confirm the IEEE
1284 interface board is
inserted correctly. For details
about installing the board,
see "Installing the Interface
Units", Operating
Instructions.
• If the message appears
again, contact your service
representative.
"Hardware Problem: USB" An error has occurred in the USB
interface.
Turn the main power switch off
and then back on again. If the
message appears again, contact
your service representative.
When Messages Are Displayed
75
Message Cause Solution
"Hardware Problem:
Wireless Card"
(A "wireless LAN interface
board" is referred to as a
"wireless card".)
The wireless LAN interface board
can be accessed, but an error
was detected.
• Turn off the main power
switch, and then confirm the
wireless LAN interface board
is inserted correctly. For
details about installing the
board, see "Installing the
Interface Units", Operating
Instructions.
• If the message appears
again, contact your service
representative.
"Load ppr blw in (Tray
name)."
The printer driver settings are
incorrect or the tray does not
contain paper of the size selected
in the printer driver.
Check that the printer driver
settings are correct, and then load
paper of the size selected in the
printer driver into the input tray.
For details about how to change
the paper size, see page 35
"Loading Paper".
"No toner. Replace Toner
Cartridge."
The toner has run out. Replace the
print cartridge.
For details, see "Replacing the
Print Cartridge", Operating
Instructions.
"No color toner. Color toner
is required to print in black
& white with the current
paper type. Replace the
color Print Cartridge or
press [Job Reset] to cancel
printing."
The color toner has run out.
Replace the print cartridge.
For details, see "Replacing the
Print Cartridge", Operating
Instructions.
"n ppr siz msmtch Select
new tray or use ppr size
below."
("n" is a tray name.)
The size of the paper in the tray
does not match the paper size
specified in the printer driver.
Select a tray containing paper
that is the same size as the
specified paper size.
"Printer font error." An error has occurred in the font
settings.
Contact your service
representative.
3. Troubleshooting
76
Message Cause Solution
"Problems with the wireless
board. Please call service."
(A "wireless LAN interface
board" is referred to as a
"wireless board".)
The printer has detected a
wireless LAN interface board
failure.
If the message appears again,
contact your service
representative.
"Output Tray is full. Remove
paper."
The output tray is full. Remove the paper.
"Replacement of Fusing Unit
is now necessary. Please
call service."
You need to replace the fusing
unit.
For details, see "Replacing Other
Consumables", Operating
Instructions.
"Fusing Unit must be
replaced now. Replace
Fusing Unit."
You need to replace the fusing
unit.
For details, see "Replacing Other
Consumables", Operating
Instructions.
"Replacement of Fusing Unit
will soon be necessary. A
new unit is required. Please
contact your local vendor."
You will need to replace the
fusing unit soon.
Contact your sales or service
representative to obtain a new
unit.
"Replacement of Transfer
Unit is now necessary.
Replace Transfer Unit."
You need to replace the
intermediate transfer unit.
For details, see "Replacing Other
Consumables", Operating
Instructions.
"Replacement of Transfer
Unit is now necessary.
Replace Transfer Unit."
You need to replace the
intermediate transfer unit.
For details, see "Replacing Other
Consumables", Operating
Instructions.
"Replacement of Transfer
Unit will soon be necessary.
A new unit is required.
Please contact your local
vendor."
You will need to replace the
intermediate transfer unit soon.
Contact your sales or service
representative to obtain a new
unit.
"Sensor cleaning required." You need to clean the toner
density sensor.
For details, see "Cleaning the
Toner Density Sensor", Operating
Instructions.
When Messages Are Displayed
77
Message Cause Solution
"SD Card authentication has
failed. Please call service."
Authentication from the SD card
failed.
Turn the printer off, and then turn it
on again. If the problem persists,
contact your sales or service
representative.
"Tray setg. do not match
spcfd siz&typ. Select new
tray or use siz&typ below."
The printer driver settings are
incorrect or the tray does not
contain paper of the size or type
selected in the printer driver.
• Check that the printer driver
settings are correct, and then
load paper of the size
selected in the printer driver
into the input tray. For details
about how to load paper,
see page 35 "Loading
Paper".
• Select the tray manually to
continue printing, or cancel
a print job. For details about
how to select the tray
manually, or cancel a print
job, see "If an Error Occurs
with the Specified Paper Size
and Type", Operating
Instructions.
"Waste Toner Bottle is full.
Replace the bottle."
The waste toner bottle is full. Replace the waste toner bottle.
For details, see "Replacing Other
Consumables", Operating
Instructions.
Messages during Direct print from a memory storage device
Message Causes Solutions
"Unable to access the
specified memory storage
device."
The memory device used cannot
be recognized.
For details about the
recommended memory devices
for the Direct printing function
from memory storage devices,
contact your service
representative. The USB flash
memory device that features
password protection or other
security features may not work
normally.
3. Troubleshooting
78
Alert Messages (Printed on Error Logs and Reports)
This section describes likely causes of and possible solutions for the error messages that are printed on
the error logs or reports.
Message Cause Solution
"Address book is in use." The printer currently cannot
perform authentication because
the Address Book is being used
by another function.
Wait a while, and then retry the
operation.
"Auto-user prog. failed." Automatic registration of
information for LDAP
Authentication or Windows
Authentication failed because the
Address Book is full.
For details about the automatic
registration of user information,
see "Auto Registration to the
Address Book", Security Guide.
"Cannot print." You have no privileges to print the
PDF file you want to print.
Contact the owner of the
document.
"Classification Code Error" The classification code is not
specified with the printer driver.
Select [Optional] for the
classification code. For details
about how to specify classification
code settings, see "Registering
Classification Codes", Operating
Instructions.
"Collate cancelled." Collate was canceled. Turn the printer off, and then turn it
on again. If the message appears
again, contact your service
representative.
"Collate: Page max." The amount of free memory is
insufficient to perform collating.
Reduce the number of pages to
be printed.
"Command Error." An RPCS command error
occurred.
Check that the communication
between a device and the printer
is working correctly.
"Compressed Data Error" The printer detected corrupt
compressed data.
Check that the program you used
to compress the data is
functioning correctly.
When Messages Are Displayed
79
Message Cause Solution
"Duplex cancelled." Duplex printing was canceled. Change the setting for "Duplex
Tray" in [Paper Input] to enable
duplex printing for the paper tray.
"Error occured. Prntd/
Cncld."
An error occurred during printing,
but it was ignored.
Check the print settings.
"Excd Prt Vol Use max
count."
Printing was canceled because
the print maximum number was
reached.
Contact your user administrator.
"Excd Prt Vol Use max
count."
Maximum number of user codes
that can be registered has been
reached.
Delete unnecessary user codes.
"File System Error." PDF direct printing could not be
performed because the file system
could not be obtained.
Turn the printer off, and then turn it
on again. If the message appears
again, contact your service
representative.
"File System Full." The PDF file cannot be printed
because the capacity of the file
system is full.
Delete all unnecessary files from
the hard disk, or decrease the file
size sent to the printer.
"Function use denied." The print job was cancelled
because of one of the following:
• The user does not have
privileges to print.
• No privileges to print are
assigned to the entered user
name or user code, or
• A wrong password was
specified for the user name.
Enter the user name or user code
with privileges to print, or enter
the correct password for the user
name.
3. Troubleshooting
80
Message Cause Solution
"I/O buffer overflow." An input buffer overflow occurred. • Select [Font Priority] for
[Memory Usage] in
[System].
• In [I/O Buffer] under the
[Host Interface] menu, set the
maximum buffer size to a
larger value.
• Reduce the number of files
being sent to the printer.
"No response from server." A timeout occurred while the
printer was connecting to the
server for LDAP Authentication or
Windows Authentication.
Check the status of the server.
"Paper Size Error" Printing was canceled because
the specified paper size cannot
be fed from the tray.
Check the available paper size.
"Paper Type Error" The printer does not recognize the
paper type specified using the
printer driver.
Check that the printer is
connected to the network
correctly and bidirectional
communication is enabled. If the
problem persists, check the user
paper type settings of the printer.
"Password mismatch." A wrong password was entered
when an encrypted PDF file was
printed.
Check the password.
"PDF File Error." A syntax error, etc., occurred. Check that the PDF file is valid.
"Print overrun." Printing images was aborted. Select a lower resolution on the
printer driver. For details about
how to change the resolution
setting, see the printer driver Help.
"Receiving data failed." Data reception was aborted. Resend the data.
"Sending data failed." The printer received a command
to stop a transmission from the
printer driver.
Check that the computer is
working correctly.
When Messages Are Displayed
81
Message Cause Solution
"User auth. already exists." The same account name is
already used in the newly
selected domain or server in an
environment using LDAP
Authentication or Integration
Server Authentication.
Contact your user administrator.
Message Cause Solution
"98: Error" The printer could not access the
hard disk correctly.
Turn the main power switch off
and then back on again. If the
message appears frequently,
contact your service
representative.
"AN: A job via the network
that was not printed exists
because an error occurred.
It was stored as a job not
printed."
Jobs with errors were stored
because an error occurred with a
print job via the network while the
error job storing function was
enabled.
Contact your administrator to
check whether the machine is
connected correctly to the
network.
"Address Book is currently in
use by another function.
Authentication has failed."
The printer currently cannot
perform authentication because
the Address Book is being used
by another function.
Wait a while, and then retry the
operation.
"Auto-registration of user
information has failed."
Automatic registration of
information for LDAP
Authentication or Windows
Authentication failed because the
Address Book is full.
For details about automatic
registration of user information,
see Security Guide.
"Classification Code is
incorrect."
The classification code has not
been entered, or the classification
code has been entered
incorrectly.
Enter the correct classification
code.
3. Troubleshooting
82
Message Cause Solution
"Classification Code is
incorrect."
The classification code is not
supported by the printer driver.
Select [Optional] for the
classification code. For details
about how to specify classification
code settings, see "Registering
Classification Codes", Operating
Instructions.
"Collate has been
cancelled."
Collate was canceled. Decrease the number of files sent
to the printer.
"Command Error." An RPCS command error
occurred.
Check that the communication
between the digital camera and
the printer is working correctly.
"Command Error" An RPCS command error
occurred.
Check that the communication
between a device and the printer
is working correctly.
"Compressed Data Error." The printer detected corrupt
compressed data.
• Check the connection
between the computer and
the printer.
• Check that the program you
used to compress the data is
functioning correctly.
"Data storage error." You tried to print a Sample Print,
Locked Print, Hold Print, or Stored
Print file while the hard disk was
not installed.
The hard disk is required when
printing a Sample Print, Locked
Print, Hold Print, or Stored Print.
If the message appear after
installing the hard disk, contact
your service representative.
When Messages Are Displayed
83
Message Cause Solution
"Duplex has been
cancelled."
Duplex printing was canceled. • Select the proper paper size
for the duplex function. For
details about paper size, see
page 36 "Paper Size
Specifications".
• Change the setting for
"Apply 2 sided" in [System
Settings] to enable duplex
printing for the paper tray.
For details about setting
"Apply 2 sided", see "Tray
Paper Settings (SP
C342DN)", Operating
Instructions.
"Error has occurred." A syntax error, etc., occurred. Check that the PDF file is valid.
"Error occurred. Either job
was printed with settings
changed or it was
cancelled."
An error occurred during printing,
but it was skipped.
Check that the data is valid.
"Excdd max. No. of files to
print for temp./stored jobs."
While printing a Sample Print,
Locked Print, Hold Print, or Stored
Print file, the maximum file
capacity was exceeded.
Delete unneeded files stored in
the printer.
"Excdd max. No. of files.
(AT)"
While using the error job store
function to store Normal Print jobs
as Hold Print files, the maximum
file capacity for file storage or
Hold Print file management
(automatic) was exceeded.
Delete Hold Print files (automatic)
or unneeded files stored in the
printer.
"Excdd max. No. of
pages(AT)"
While using the error job store
function to store Normal Print jobs
as Hold Print files, the maximum
page capacity was exceeded.
• Delete unneeded files stored
in the printer.
• Reduce the number of pages
to print.
3. Troubleshooting
84
Message Cause Solution
"Exceeded max. No. of
pages for temporary/stored
jobs."
While printing a Sample Print,
Locked Print, Hold Print, or Stored
Print file, the maximum page
capacity was exceeded.
• Delete unneeded files stored
in the printer.
• Reduce the number of pages
to print.
"Exceeded max. pages.
Collate is incomplete."
The number of pages exceeds the
maximum number of sheets that
can be used with Collate.
Reduce the number of pages to
print.
"Exceeded the maximum
unit count for Print Volume
Use. The job has been
cancelled."
The number of pages the user is
permitted to print has been
exceeded.
For details about Print Volum. Use
Limit., see "Managing Print
Volume Per User", Security Guide.
"Failed to obtain file
system."
PDF direct printing could not be
performed because the file system
could not be obtained.
Turn off the main power switch
and then back on again. If the
message appears again, contact
your service representative.
"File system is full." The PDF file does not print out
because the capacity of the file
system is full.
Delete all unnecessary files from
the hard disk, or decrease the file
size sent to the printer.
"HDD is full." The hard disk became full while
printing a Sample Print, Locked
Print, Hold Print, or Stored Print
file.
• Delete unneeded files stored
in the printer.
• Reduce the data size of the
Sample Print, Locked Print,
Hold Print, or Stored Print
file.
"HDD is full." When printing with the PostScript
3 printer driver, the hard disk
capacity for fonts and forms has
been exceeded.
Delete unneeded forms or fonts
registered in the printer.
"HDD is full. (Auto)" The hard disk became full while
using the error job store function
to store Normal Print jobs as Hold
Print files.
• Delete unneeded files stored
in the printer.
• Reduce the data size of the
Temporary Print file and/or
the Stored Print file.
When Messages Are Displayed
85
Message Cause Solution
"I/O buffer overflow." An input buffer overflow occurred. • Select [Font Priority] for
[Memory Usage] in
[System].
• In [I/O Buffer] under the
[Host Interface] menu, set the
maximum buffer size to a
larger value.
• Reduce the number of files
being sent to the printer.
"Information for user
authentication is already
registered for another user."
The user name for LDAP
Authentication or Integration
Server Authentication was
already registered in a different
server with a different ID, and a
duplication of the user name
occurred due to a switching of
domains (servers), etc.
For details about User
Authentication, see "Configuring
User Authentication", Security
Guide.
"Insufficient Memory" A memory allocation error
occurred.
PCL 5/PostScript 3
Select a lower resolution on
the printer driver. For details
about how to change the
resolution setting, see the
printer driver Help.
PCL 6
Select a lower resolution on
the printer driver. For details
about how to change the
resolution setting, see the
printer driver Help. On the
printer driver's [Detailed
Settings] tab, click [Print
Quality:Advanced] in
"Menu:", and then select
[Raster] in the "Vector/
Raster:" list. In some cases, it
will take a long time to
complete a print job.
3. Troubleshooting
86
Message Cause Solution
"Memory Retrieval Error" A memory allocation error
occurred.
Turn off the main power switch
and then back on again. message
appears again.
"No response from the
server. Authentication has
failed."
A timeout occurred while
connecting to the server for LDAP
Authentication or Windows
Authentication.
Check the status of the server.
"PDL error." The printer language error
occurred.
Press [OK].
"PDL error has occurred.
The print job that caused the
error will be cancelled."
Printing was canceled because
the printer language error
occurred.
Resend the data.
"Print overrun." Images were discarded while
printing.
Select a lower resolution on the
printer driver. For details about
how to change the resolution
setting, see the printer driver Help.
"Printing privileges have not
been set for this document."
The PDF document you have tried
to print has no privileges to print.
Contact the owner of the
document.
"Receiving data failed." Data reception was aborted. Resend the data.
"The selected paper size is
not supported. This job has
been cancelled."
Job Reset is automatically
performed if the specified paper
size is incorrect.
Specify the correct paper size,
and then print the file again.
"Sending data failed." The printer received a command
to stop transmission from the
printer driver.
Check that the computer is
working correctly.
"Supplies order has failed." The automatic supply order failed. The message indicates the printer
tried to order the supplies.
When Messages Are Displayed
87
Message Cause Solution
"Unauthd. Copy Preventn.
Error"
The [Enter User Text:] field on the
[Unauthorized Copy Prevention
for Pattern Details] screen is blank.
PCL 6/PostScript 3
On the printer driver's
[Detailed Settings] tab, click
[Effects] in "Menu:". Select
[Unauthorized Copy
Prevention], and then click
[Details] to display
[Unauthorized Copy
Prevention for Pattern
Details]. Enter text in [Enter
User Text:].
"User Paper Type Error" The printer does not recognize the
paper type specified using the
printer driver.
Check that the printer is
connected to the network
correctly and bidirectional
communication is enabled. If the
problem persists, confirm the user
paper type settings of the printer.
For details, see "Registering
Unique Names to Paper Types",
Operating Instructions.
"You do not have a
privilege to use this function.
This job has been
cancelled."
The entered Login User Name or
Login Password is not correct.
Check that the Login User Name
and Login Password are correct.
"You do not have a
privilege to use this function.
This job has been
cancelled."
The logged in user is not allowed
to use the selected function.
For details about how to set
permissions, see "Configuring
User Authentication", Security
Guide.
"You have no privilege to
use this func. Operation
canceld."
The logged in user does not have
the privileges to register programs
or change the paper tray settings.
For details about how to set
permissions, see "Configuring
User Authentication", Security
Guide.
3. Troubleshooting
88
Messages during Direct print from a memory storage device
Message Causes Solutions
"99: Error" This data cannot be printed. The
specified data is either corrupt or
not supported by the Direct
printing function from memory
storage devices.
Check that the data is valid. For
details about the kinds of data
supported by the Direct printing
function from memory storage
devices, see "Direct Printing from
a Memory Storage Device",
Operating Instructions.
If printing does not start, contact your service representative.
• The contents of errors may be printed on the Configuration Page. Check the Configuration Page in
conjunction with the error log. For details about how to print the Configuration Page, see "Test
Printing", Operating Instructions.
When Messages Are Displayed
89
When You Cannot Print
Problem Cause Solution
Printing does not start. The power is off. For details about how to turn on
the main power switch, see
page 26 "Turning On/Off the
Power".
Printing does not start. The cause is displayed on the
screen of the control panel.
Check the error message or
warning status on the display
panel, and then take the
required action. For details about
solutions, see page 67 "When
Messages Are Displayed".
Printing does not start. The interface cable is not
connected correctly.
For details about how to connect
interface cables correctly, see
"Connecting the Printer",
Operating Instructions.
Printing does not start. The correct interface cable is
not being used.
The type of interface cable to use
depends on the computer. Be
sure to use the correct one. If the
cable is damaged or worn,
replace it. For details about
interface cable, see "Connecting
the Printer", Operating
Instructions.
Printing does not start. The interface cable was
connected after the printer was
switched on.
Connect the interface cable
before turning on the main
power switch.
3. Troubleshooting
90
Problem Cause Solution
Printing does not start. If the printer is using wireless
LAN, failure to print might result
from a weak wireless signal.
Check the radio signal status of
the wireless LAN in [System
Settings]. If the signal quality is
not satisfactory, move the printer
to a location where radio waves
can pass or remove objects that
might cause interference.
You can check the signal status
only when wireless LAN is used
in infrastructure mode. For details
about the radio signal status of
the wireless LAN, see:
• "Host Interface (SP
C340DN)", Operating
Instructions.
• "Interface Settings (SP
C342DN)", Operating
Instructions.
Printing does not start. If the printer is using wireless
LAN, when there is a
microwave oven, mobile
phone, industrial machine,
scientific instrument, or medical
instrument which uses the same
frequency range near the
device, radio waves may be
interfering with the wireless
LAN's communication.
Turn off the microwave oven,
mobile phone, industrial
machine, scientific instrument, or
medical instrument which uses
the same frequency range and
then try printing again. If printing
is successful, move the device to
a location where it does not
interfere.
Printing does not start. If the printer is using wireless
LAN, SSID settings may be
incorrect.
Check that the SSID is correctly
set using the printer's display
panel. For details about SSID
Setting, see "Connecting to the
Wireless LAN Interface",
Operating Instructions.
When You Cannot Print
91
Problem Cause Solution
Printing does not start. If the printer is using wireless
LAN, the receiver's MAC
address may be preventing
communication with the access
point.
Check the access point settings
when using the infrastructure
mode. Depending on the access
point, client access may be
filtered by MAC address. Also,
check that there are no
transmission problems between
the access point and wired
clients, and between the access
point and wireless clients.
Printing does not start. The wireless LAN interface is
not working.
Make sure the orange LED is lit,
and the green LED is lit or
flashing during transmission.
Printing does not start. The Login User Name, Login
Password, or Driver Encryption
Key is incorrect.
Check the Login User Name,
Login Password, and Driver
Encryption Key.
Printing does not start. Advanced encryption has been
set using the Extended Security
function.
Check the settings of the
Extended Security function. For
details about Extended Security
function settings, see "Specifying
the Extended Security Functions",
Security Guide.
[List / Test Print] is disabled. A mechanical error might have
occurred.
Contact your service
representative.
3. Troubleshooting
92
Problem Cause Solution
Printing does not start when
using the extended wireless
LAN in Ad-hoc Mode.
The correct Communication
Mode is not set.
• Turn the main power switch
off and then back on again.
For details about how to
turn on/off the main power
switch, see page 26
"Turning On/Off the
Power".
• Change [Communication
Mode] in [System Settings]
to [802.11 Ad-hoc Mode],
and then select [Off] for
[Security Method]. For
details about
Communication Mode, see:
• "Host Interface (SP
C340DN)",
Operating Instructions.
• "Interface Settings (SP
C342DN)",
Operating Instructions.
If printing does not start, contact your service representative.
When the Data In Indicator Does Not Light Up or Flash
When the Data In indicator does not light up or flash after a print job starts, data is not being sent to the
printer.
When the printer is connected to the computer using the interface cable
Check that the print port setting is correct. When connecting the printer to the computer using a
parallel interface, connect using LPT1 or LPT2.
1. Open the printer properties dialog box, and then click the [Ports] tab.
For details about displaying the printer properties dialog box, see "Displaying the Printer
Driver Properties with Windows", Operating Instructions.
2. In the [Print to the following port(s)] list, check that the correct port is selected.
Network connection
For details about the network connection, contact your administrator.
When You Cannot Print
93
Other Printing Problems
This section describes likely causes of and possible solutions for problems that can occur when a print
job is performed from a computer.
When You Cannot Print Properly
Problem Cause Solution
The printed image is smudged. Settings for thick paper have
not been configured when
printing on thick paper in the
bypass tray.
PCL 5c
On the printer driver's
[Paper] tab, select [Bypass
Tray] in the "Input Tray:" list.
Then in the "Type:" list,
select a proper paper type.
PCL 6/PostScript 3
On the printer driver's
[Detailed Settings] tab, click
[Paper] in "Menu:", and
then select [Bypass Tray] in
the "Input Tray:" list. Then in
the "Paper Type:" list, select
a proper paper type.
Printed images contain blots or
are patchy.
The paper is damp. Use paper that has been stored
in the recommended temperature
and humidity conditions. For
details about the proper way to
store paper, see page 40 "Paper
Precautions".
Printed images contain blots or
are patchy.
The printer is not on a level
surface.
The printer must be placed on a
stable and level surface. Check
the printer environment and
select an appropriate location.
For details about the printer's
environment, see "Install
Location", Operating Instructions.
3. Troubleshooting
94
Problem Cause Solution
Printed images contain blots or
are patchy.
The paper is creased, curled, or
has blemishes.
Smooth out the wrinkles or
replace the paper. For details
about paper, see page 40
"Paper Precautions".
The printed image is faded over
the entire page.
The paper is damp. Use paper that has been stored
in the recommended temperature
and humidity conditions. For
details about the proper way to
store paper, see page 40 "Paper
Precautions".
The printed image is faded over
the entire page.
The paper is unsuitable. Printing
on coarse or treated paper
might result in faint print image.
Use recommended paper. For
details about recommended
paper, see page 36 "Paper Size
Specifications" and page 38
"Paper Type Specifications".
The printed image is faded over
the entire page.
If [On] is selected in the
"Economy Color" list in the
printer driver settings, the entire
page will be faded when
printed.
PCL 6/PostScript 3
On the printer driver's
[Detailed Settings] tab, click
[Print Quality:Standard] in
"Menu:", and then select
[Off] in the "Economy Color
".
Images smudge when rubbed.
(Toner is not fixed.)
The specified paper type and
the paper that is actually
loaded might be different. For
example, thick paper might be
loaded but not specified as the
paper type.
PCL 5c
On the printer driver's
[Paper] tab, select a proper
paper type in the [Type:]
box.
PCL 6/PostScript 3
On the printer driver's
[Detailed Settings] tab, click
[Paper] in "Menu:", and
then select a proper paper
type in the "Paper Type:"
list.
Other Printing Problems
95
Problem Cause Solution
The printed image is different
from the image on the
computer's display.
Printing will be performed by
the printer's graphic processing
function.
PCL 6
On the printer driver's
[Detailed Settings] tab, click
[Print Quality:Advanced] in
"Menu:", and then select
[Raster] in the "Vector/
Raster:" list.
The image is too dark or too
light.
The paper type settings are not
configured correctly.
Check that the paper loaded on
the paper tray or bypass tray
matches the paper type set on
the display panel. For details
about paper type settings, see
page 57 "Paper Settings".
The image is too dark or too
light.
The paper is loaded reverse
side up. Printing on non-print
surfaces reduces print quality
and can damage the printer's
internal components.
Before printing on special paper,
check its surface carefully. For
details about special paper, see
page 40 "Paper Precautions".
Image is dirty. Use of non-recommended toner
can result in a loss of print
quality and other problems.
Use genuine manufacturer toner.
Contact your service
representative.
3. Troubleshooting
96
Problem Cause Solution
Horizontal lines appear when
an image filled in black is
printed.
A black-and-white image is
occasionally recognized as a
color image and printed as a
streak when a large number of
pages that contain both black-
and-white and color images
are printed continuously.
• Set [B&W Page Detect] or
[Black & White Page
Detect] to [Per Page]. For
details, see one of the
followings depending on
the model being used:
• "System (SP
C340DN)",
Operating Instructions.
• "Maintenance: Printing
(SP C342DN)",
Operating Instructions.
• Change [Gray
Reproduction] in the [Print
Quality:Standard] menu of
the printer driver to [CMY +
K].
Horizontal streaks appear on
the printed page.
Horizontal streaks may
sometimes appear on the
printed pages when a large
number of pages are
continuously printed in a high-
temperature or humid
environment.
Perform the automatic gradation
correction. For details, see
"Correcting the Color
Gradation", Operating
Instructions.
The lower half of the page
appears faded when a filled-in
image is printed.
When the "Toner is almost
empty." or "Toner Cartridge is
almost empty. Replace Toner
Cartridge." message is
displayed on the display panel,
the toner is running low and the
printed page may appear
faded.
Replace the print cartridge.
Printed graphics do not match
graphics on the screen.
If the printer driver is configured
to use the graphics command,
the graphics command from the
printer is used to print.
If you want to print accurately,
set the printer driver to print
without using the graphics
command. For details about
settings for printer driver, see the
printer driver Help.
Other Printing Problems
97
Problem Cause Solution
Print result differs from the
display.
A non-Windows operating
system is being used.
Check that the application
supports the printer driver.
Print result differs from the
display.
The printer is not selected for
printing.
Use the printer driver of the
printer and check that the printer
is the specified printer. For details
about how to open the printer
driver settings screen, see see
"Displaying the Printing
Preferences dialog box from the
[Start] menu", Operating
Instructions.
Print result differs from the
display.
Data transmission failed or was
canceled during printing.
Check whether there is failed or
canceled data remaining. For
details about how to identify the
cause of the error, see "Checking
Error Logs", Operating
Instructions.
Characters differ from the
display.
The loaded paper is unsuitable. Printing on recommended paper
produces better resolution. For
details about recommended
paper, see page 36 "Paper Size
Specifications" and page 38
"Paper Type Specifications".
Image position differs from the
display.
The page layout settings are not
configured correctly.
Check the page layout settings
configured using the application.
For details about page layout
settings, see the application's
Help.
3. Troubleshooting
98
Problem Cause Solution
Image position differs from the
display.
The page layout settings are not
configured correctly.
PCL 5c
On the printer driver's
[Paper] tab, select [Print
On] box, and then select
the desired size.
PCL 6 / PostScript 3
On the printer driver's
[Detailed Settings] tab, click
[Basic] in "Menu:", and then
select the desired size in the
"Print On:" list.
Lines of garbled or unwanted
alphanumeric characters
appear.
An incorrect printer language
might have been selected.
Select the correct printer driver,
and then print the file again.
Images are cut off, or excess is
printed.
You may be using paper
smaller than the size selected in
the application.
Use the same size paper as that
selected in the application. If you
cannot load paper of the correct
size, use the reduction function to
reduce the image, and then print.
For details about the reduction
function, see the printer driver
Help.
Photo images are grainy. Some applications print at a
lower resolution.
Use the application's or printer
driver's settings to specify a
higher resolution. For details
about printer driver's settings, see
the printer driver Help.
A solid line is printed as a
dashed line or appears blurred.
Dither patterns do not match.
PostScript 3
Change the dithering
settings on the printer driver.
For details about the
dithering settings, see the
printer driver Help.
Other Printing Problems
99
Problem Cause Solution
Fine lines are fuzzy with
inconsistent thickness or color,
or do not appear.
Super fine lines have been
specified in the application, or
a color that is too light has been
specified for the lines.
PostScript 3
Change the dithering
settings on the printer driver.
For details about the
dithering settings, see the
printer driver Help.
If the problem continues
after you change the
dithering settings, use the
settings of the application in
which the image was
created to change the color
and thickness of the lines.
Images appear only partially
colored.
The paper is damp. Use paper that has been stored
in the recommended temperature
and humidity conditions. For
details about the proper way to
store paper, see page 40 "Paper
Precautions".
Paper Misfeeds Occur Frequently
Problem Cause Solution
Paper is not fed from the
selected tray.
When you are using Windows,
printer driver settings override
those settings using the display
panel.
PCL 5c
On the printer driver's
[Paper] tab, select the
desired input tray in the
"Input Tray:" list.
PCL 6/PostScript 3
On the printer driver's
[Detailed Settings] tab, click
[Paper] in "Menu:", and
then select the desired input
tray in the "Input Tray:" list.
3. Troubleshooting
100
Problem Cause Solution
Images are printed at a slant. The tray's side fences might not
be locked.
Check that the side fences are
locked. For details about how to
set the side fences, see page 43
"Loading Paper into Paper Trays"
or page 49 "Loading Paper into
the Bypass Tray".
Images are printed at a slant. The paper is feeding in at a
slant.
Load the paper correctly. For
details about loading paper, see
page 43 "Loading Paper into
Paper Trays" or page 49
"Loading Paper into the Bypass
Tray".
Misfeeds occur frequently. The number of sheets loaded
exceeds the capacity of the
printer.
Load paper only as high as the
upper limit markings on the side
fences of the paper tray, or the
markings on the paper guides of
the bypass tray.
Misfeeds occur frequently. The paper tray's side fences are
set too tightly.
Push the side fences lightly, and
then reset them.
Misfeeds occur frequently. The paper is damp. Use paper that has been stored
in the recommended temperature
and humidity conditions. For
details about the proper way to
store paper, see page 40 "Paper
Precautions".
Misfeeds occur frequently. The paper is too thick or too
thin.
Use recommended paper. For
details about recommended
paper, see page 36 "Paper Size
Specifications" and page 38
"Paper Type Specifications".
Other Printing Problems
101
Problem Cause Solution
Misfeeds occur frequently. The paper is wrinkled or has
been folded/creased.
• Use recommended paper.
For details about
recommended paper, see
page 36 "Paper Size
Specifications" and
page 38 "Paper Type
Specifications".
• Use paper that has been
stored in the recommended
temperature and humidity
conditions. For details about
the proper way to store
paper, see page 40 "Paper
Precautions".
Misfeeds occur frequently. Paper edges are burred when
cut in the manufacturing
process.
• Remove the burrs, for
example, with a ruler.
• Load paper upside down.
• Use clean cut paper with no
burrs.
Misfeeds occur frequently. Printed paper is being used. Do not load sheets that have
already been copied or printed
by another printer.
Misfeeds occur frequently. Sheets are sticking together. Fan the sheets thoroughly before
loading them. Alternatively, feed
the sheets into the printer one at
a time.
Sheets are feeding in together,
resulting in jams.
Sheets are sticking together. Fan the sheets thoroughly before
loading them. Alternatively, feed
the sheets into the printer one at
a time.
Printed paper becomes
creased.
The paper is damp. Use paper that has been stored
in the recommended temperature
and humidity conditions. For
details about the proper way to
store paper, see page 40 "Paper
Precautions".
3. Troubleshooting
102
Problem Cause Solution
Printed paper becomes
creased.
The paper is too thin. Use recommended paper. For
details about recommended
paper, see page 36 "Paper Size
Specifications" and page 38
"Paper Type Specifications".
Edges of sheets are creased. The paper is damp. Use paper that has been stored
in the recommended temperature
and humidity conditions. For
details about the proper way to
store paper, see page 40 "Paper
Precautions".
Edges of sheets are creased. You are using non-
recommended paper.
Use recommended paper. For
details about recommended
paper, see page 36 "Paper Size
Specifications" and page 38
"Paper Type Specifications".
Duplex printing is
malfunctioning.
You have selected a paper tray
that is not set for duplex print.
Change the setting to enable
duplex printing for the paper
tray.
Duplex printing is
malfunctioning.
You have selected a paper type
that cannot be used for duplex
printing.
In [Tray Paper Settings], select a
paper type that can be used for
duplex printing. For details about
the paper types that can be
used, see "Printing on Both Sides
of a Page", Operating
Instructions.
The image on the back side of
duplex printing has mottled
blank patches or is smudged.
Missing patches and smudges
are caused by moisture leaking
from the paper.
• Do not install the printer in
areas that are susceptible to
low temperature.
• Use paper that has been
stored in the recommended
temperature and humidity
conditions. For details about
the proper way to store
paper, see page 40 "Paper
Precautions".
Other Printing Problems
103
Additional Troubleshooting
Problem Causes Solutions
The output sheet falls from the
output tray.
Blocking occurs (the output
sheets on the output tray stick
together).
Depending on the size, type, or
printing conditions of the prints,
the output sheets may become
badly curled.
• Pull out the stop fence of the
output tray before printing.
• Turn over the stack of paper
in the tray.
• Remove all output sheets.
It takes a long time to complete
a print job.
Photographs and other data
intensive pages take a long
time for the printer to process,
so simply wait when printing
such data.
If the Data In indicator is
flashing, data has been received
by the printer. Wait for a
moment.
Changing the following settings
with the printer driver may help
speed up printing:
• Select [Speed] in "Print
Priority" list.
• Select a lower resolution.
For details about how to change
the settings, see the printer driver
Help.
Images are printed in the
wrong orientation.
The feed orientation you
selected and the feed
orientation selected in the
printer driver's option setup
might not be the same.
Set the printer's feed orientation
and the printer driver's feed
orientation accordingly. For
details about settings for printer
driver, see the printer driver
Help.
Optional components
connected to the printer are not
recognized.
Bidirectional communication is
not working.
Set up optional devices on the
properties of the printer. For
details about how to set up
optional devices, see the printer
driver Help.
3. Troubleshooting
104
Problem Causes Solutions
Combined printing, booklet
printing, or Auto Reduce/
Enlarge printing does not come
out as expected.
The application or printer driver
settings are not configured
correctly.
Make sure the application's
paper size and orientation
settings match those of the printer
driver. If a different paper size
and orientation are set, select the
same size and orientation.
Some types of data, such as
graphics data or data from
certain applications, do not
print.
The printer driver settings are
not configured correctly.
PCL 5c
On the printer driver's [Print
Quality] tab, select [600
dpi] in the "Resolution"
area.
PCL 6
• On the printer driver's
[Detailed Settings] tab,
click [Print
Quality:Standard] in
"Menu:", and then
select [Quality] in the
"Print Priority:" list.
• On the printer driver's
[Detailed Settings] tab,
click [Print
Quality:Advanced] in
"Menu:", and then
select [Raster] in the
"Vector/Raster:" list.
PostScript 3
On the printer driver's
[Detailed Settings] tab, click
[Print Quality:Standard] in
"Menu:", and then select
[Photographic] in the
"Dithering:" list.
For details about the printer
driver settings, see the printer
driver Help.
Other Printing Problems
105
Problem Causes Solutions
Some characters are not
printed or appear strange.
The printer driver settings are
not configured correctly.
PCL 5c
On the printer driver's [Print
Quality:Standard] tab,
select [600 dpi] in the
"Resolution" area.
PCL 6
• On the printer driver's
[Detailed Settings] tab,
click [Print
Quality:Standard] in
"Menu:", and then
select [Quality] in the
"Print Priority:" list.
• On the printer driver's
[Detailed Settings] tab,
click [Print
Quality:Advanced] in
"Menu:", and then
select [Raster] in the
"Vector/Raster:" list.
PostScript 3
On the printer driver's
[Detailed Settings] tab, click
[Print Quality:Standard] in
"Menu:", and then select
[Text] in the "Dithering:" list.
For details about the printer
driver settings, see the printer
driver Help.
3. Troubleshooting
106
Problem Causes Solutions
Print speed or application
relinquishing speed is slow.
The printer driver settings are
not configured correctly.
PCL 6
On the printer driver's
[Detailed Settings] tab, click
[Print Quality:Standard] in
"Menu:", and then select
[Speed] in the "Print
Priority:" list.
For details about the printer
driver settings, see the printer
driver Help.
Quit any other applications.
Print ends mid-job. An error might have occurred. Check the printer's display panel
to see if an error has occurred.
A print instruction was issued
from the computer, but printing
did not start.
User Authentication may have
been set.
For details about User
Authentication, see "Configuring
User Authentication", Security
Guide.
Color originals are printed in
black and white.
No color print settings are
configured on the printer driver.
Change the "Color/ Black and
White:" setting on the printer
driver. For details about how to
change the "Color/ Black and
White:" setting, see the printer
driver Help.
PDF files do not print out/
cannot perform PDF direct print.
PDF files are password-
protected.
To print password-protected PDF
files, enter the password in [PDF
Menu].
PDF files do not print out/
cannot perform PDF direct print.
PDF files cannot be printed if
they are print-disabled in PDF
file security setting.
Change the PDF file security
setting.
PDF direct print produces
strange or malformed
characters.
Fonts were not embedded. Embed fonts in the PDF file you
want to print, and then print.
"Resetting job..." appears and
printing is suspended.
Memory is insufficient. In [System], select [Memory
Usage] to [Font Priority].
Other Printing Problems
107
Problem Causes Solutions
Printing did not start even
though the specified print time
has already passed.
[Jobs Not Printed As Machn.
Was Off] was set to [Do not
Print] in [Printer Features], but at
the specified printing time, the
main power switch was turned
off or the printer was in Low
Power Mode.
Set [Jobs Not Printed As Machn.
Was Off] to [Prt When Mach
On] in [Printer Features].
This function is available for SP
C342DN only.
Printing did not start even
though the specified print time
has already passed.
The time set on the printer or
computer is incorrect.
Set the correct time on the printer
or computer.
Printing via wireless LAN is
slow.
The number of jobs exceeds the
capacity of the printer.
Reduce the number of jobs.
Printing via wireless LAN is
slow.
• A communication error
might have occurred.
• Interference from other
wireless LAN devices can
reduce the communication
speed
• If the printer is using a
wireless LAN, radio waves
may be interfering with the
wireless communication.
This may occur if there is a
microwave oven, cordless
telephone, industrial
printer, scientific
instrument, or medical
instrument using the same
frequency range near the
device.
• Move the printer farther
away from the wireless LAN
device.
• If there are active wireless
LAN devices nearby, move
the printer or disable those
devices.
• Turn off other printers or
instruments that use the
same frequency range, and
then try printing again. If
printing is successful, move
the devices to a location
where they do not interfere
with the printer.
3. Troubleshooting
108
The Printed Image is Different from the Image on the Computer
Problem Solutions
The printed image is different
from the image on the
computer's display.
When you use some functions, such as enlargement or reduction,
the layout of the image might be different from that displayed on
the computer display.
Images are cut off, or excess
pages are printed.
If you are using paper smaller than the paper size selected in the
application, use the same size paper with that selected in the
application. If you cannot load paper of the correct size, use the
reduction function to reduce the image, and then print.
For details, see the printer driver's Help.
PDF Direct Print is not executed
(PDF file is not printed).
You must install an optional hard disk or set the value of [RAM Disk]
in the System Menu to 2 MB or higher.
For details about [RAM Disk], see:
• "System (SP C340DN)", Operating Instructions.
• "System (SP C342DN)", Operating Instructions.
When printing a PDF using a password, set the password of the
PDF file using the [Change PDF Password] menu in [PDF Menu] or
Web Image Monitor. For details about [Change PDF Password],
see:
• see "PDF Menu (SP C340DN)", Operating Instructions.
• see "PDF Menu (SP C342DN)", Operating Instructions.
For details about Web Image Monitor, see Web Image Monitor
Help.
• PDF files not allowed to be printed by the PDF file security
setting cannot be printed.
• Highly compressed PDFs cannot be printed using PDF Direct
Print. Open the relevant application and print the PDF file
using the printer driver. Set the file format to standard PDF.
As a result of printing using PDF
Direct Printing, characters are
missing or misshapen.
Before printing, embed the font in the PDF file to be printed.
Other Printing Problems
109
Problem Solutions
The paper size appears on the
control panel and printing is not
performed with PDF Direct Print.
When PDF Direct Print is used, printout requires paper set within the
PDF file. When a message indicating a paper size appears, either
place the indicated size in the paper tray or perform Form Feed.
Also, if [Sub Paper Size] in the [System] menu is set to [Auto],
printing is performed assuming Letter size and A4 size to be the
same size. For example, when a PDF file set to A4 size paper is
printed using PDF Direct Print and Letter size paper is loaded in the
paper tray, or vice versa, the file will be printed out.
The color of the printout is
different from the color on the
computer's display.
• The colors created using color toner are different from the
ones displayed on the display.
• If you select [On] for [Economy Color:] on the [Print Quality]
menu in the printer driver's dialog box, the color gradation
may appear differently.
For details, see the printer driver's Help.
• Turn the printer off, and then turn it on again. If the colors are
different from what you expect, perform [Color Registration].
For details, see "Adjusting the Color Registration", Operating
Instructions.
The color of the printout is
different from the color
specified.
If a specific color is missing turn the printer off, wait a few moments,
and then turn it on again. If this does not resolve the problem,
contact your sales or service representative.
The color changes significantly
when adjusted with the printer
driver.
Do not make extreme settings for the color balance on the [Print
Quality] menu under the [Detailed Settings] tab in the printer
driver's dialog box.
Note that the sample image displayed in the printer driver is used
only to show what processing will be performed, so it may not
match the print results.
For details, see the printer driver's Help.
Color documents are printed in
black and white.
• Color printing is not enabled for the printer.
For details, see the printer driver's Help.
• Some applications print color files in black and white.
Solid areas, lines, or text are
shiny or glossy when created as
a mixture of cyan, magenta,
yellow.
• Select [K (Black)] for [Gray Reproduction:] in the printer
driver's dialog box.
For details, see the printer driver's Help.
3. Troubleshooting
110
Problem Solutions
Black gradation is not natural. • Select [CMY + K] for [Gray Reproduction:] in the printer
driver's dialog box.
For details, see the printer driver's Help.
A color is missing or partially
blurred.
• Paper is damp. Use paper that has been stored properly.
For details, see page 40 "Paper Precautions".
• A print cartridge is almost empty. When the "Toner is almost
empty." message appears on the display panel. If the toner
indicator on the initial screen seems empty, replace the print
cartridge of the displayed color.
For details, see "Replacing the Print Cartridge", Operating
Instructions.
• Condensation may have collected. If there were sudden
changes in temperature or humidity, restart the printer when it
is acclimatized.
When Printer Is Not Functioning Properly
Problem Solutions
Paper is not fed from the
selected tray.
When you are using a Windows operating system, the printer
driver settings override those set using the control panel. Set the
input tray you want using the printer driver.
For details, see the printer driver's Help.
Prints do not stack properly. • Paper is damp. Use paper that has been stored properly. See
page 40 "Paper Precautions".
• If printed sheets come out curled, use the standard tray
extension. See page 10 "Guide to Components".
It takes too long to turn on the
printer.
If the printer is turned off while accessing the hard disk (for
example: during file deletion), the printer will require more time to
power-up the next time it is turned on. To avoid this time delay, do
not turn the printer off while it is in operation.
Other Printing Problems
111
Problem Solutions
It takes too long to resume
printing.
• The data is so large or complex that it takes time to process it.
If Data In indicator is flashing, the data is being processed.
Wait until it resumes.
• The printer was in the Energy Saver mode or the Sleep mode.
To recover from these modes, the printer must warm up, and
this takes time until printing starts. For details, see page 27
"Saving Energy".
It takes too long to complete the
print job.
• Photographs and other data-intensive pages take a long time
for the printer to process, so wait when printing such data.
Changing the settings with printer driver may help to speed up
printing. For details, see the printer driver's Help.
• The data is so large or complex that it takes time for the printer
to process it. If Data In indicator is flashing, the data is being
processed. Wait until it resumes.
• If "Waiting for print data..." appears on the display, the printer
is now warming up. Wait for a while. The printer is adjusting
the color registration. Wait for a while.
Attached options are not
detected in the printer
properties.
The computer and printer are not in bidirectional communication.
You must configure attached options in the printer properties. For
details, see the printer driver's Help.
When printing combined prints
or bound prints.
Check that the paper size and direction set in the printer driver are
the same as those set in the application.
If the settings are not the same, change the settings of the printer
driver.
An empty tray is selected by
Auto Tray Select, and the
document is not printed due to
out of paper error.
If a paper tray is opened and closed while the printer is in Energy
Saver mode, the printer will initialize the tray upon recovery, but
the tray will not be selectable by Auto Tray Select.
To print from a paper tray that you opened and closed while the
printer was in Energy Saver mode, you must manually specify the
tray as the source paper tray before printing. When the printer
recovers from Energy Saver mode and completes initialization, it
will then print the document from the tray you have specified.
3. Troubleshooting
112
When PictBridge Printing Does Not Work
Problem Causes Solutions
PictBridge is not available. There is a problem with the
USB connection or the
PictBridge settings.
Use the following procedure to check
the connection and settings:
1. Disconnect, and then reconnect
the USB cable.
2. Check that the PictBridge settings
are enabled.
3. Disconnect the USB cable, and
then turn off the printer. Turn the
printer back on. When the printer
has fully booted up, reconnect the
USB cable.
When two or more digital
cameras are connected, the
second and subsequent
cameras are not
recognized.
You have connected
multiple digital cameras.
Connect only one digital camera. Do
not connect multiple cameras.
Printing is disabled. The number of originals
exceeds the maximum
number of pages that can
be printed at a time.
The maximum specifiable print quantity
at a time is 999. Respecify the quantity
to 999 or less, and then retry printing.
Printing is disabled. There is no paper of the
specified size remaining.
There is no paper of the specified size
remaining.
If you have to use paper that is not of
the specified size, perform Form Feed.
To cancel printing, perform Job Cancel.
Printing is disabled. The paper size setting for
this tray cannot be printed
on the printer.
Select the paper size setting that can be
printed on the printer.
When PictBridge Printing Does Not Work
113
Removing Jammed Paper
An error message appears if a paper misfeed occurs. The error message indicates where the misfeed
occurs.
Check the location and remove the paper.
• The inside of the machine could be very hot. Do not touch the parts with a label indicating the
"hot surface." Otherwise, an injury might occur.
• Some of this machine's internal components get very hot. For this reason, take care when
removing misfed paper. Not doing so could result in burns.
• When removing jammed paper, make sure not to trap or injure your fingers.
• To prevent misfeeds, do not leave any torn scraps of paper inside the printer.
• Contact your service representative if misfeeds occur frequently.
• If the error message remains displayed even after you remove misfed paper, open and close the
front cover.
Paper Misfeed Message (A)
1. Pull the front cover open lever, and then open the front cover with both hands carefully.
1
2
DPP058
3. Troubleshooting
114
2. Carefully pull the jammed paper upward and out.
DPP059
If paper has jammed inside the paper transfer unit, holding both sides of the paper, pull the paper
carefully forward and out.
DPP060
3. Close the front cover with both hands carefully.
DPP061
• Do not pull out the paper tray (Tray 1).
• If paper is jammed in Tray 2, but it is difficult to locate, pull out Tray 2 to remove it. After removing
the paper, carefully push Tray 2 all the way back inside the printer.
• When closing the front cover, push the upper side of the cover firmly. After closing the cover, check
that the error is cleared.
Removing Jammed Paper
115
Misfeed Bypass Tray
1. Remove paper loaded in the bypass tray, and then close the bypass tray with both
hands.
DPP062
2. Pull Front Cover Open Lever, and then open the front cover with both hands carefully.
1
2
DPP058
3. Pull out the jammed paper carefully.
DPP060
3. Troubleshooting
116
4. Close the front cover with both hands carefully.
DPP061
• Be sure the Tray 1 is inserted before you open the front cover.
• When closing the front cover, push the upper side of the cover firmly. After closing the cover, check
that the error is cleared.
Paper Misfeed Message (B)
• The inside of this printer becomes very hot. Before removing paper around the fusing unit, wait until
the temperature of the covers inside the fusing unit and paper transfer unit cools down.
1. Pull the front cover open lever, and then open the front cover with both hands carefully.
1
2
DPP058
Removing Jammed Paper
117
2. Lower the blue fusing unit levers, and pull out the jammed paper carefully.
DPP063
DPP064
Pull the paper downward to remove it. Do not pull it upward.
If the jammed paper is visible in the output tray, lower the blue fusing unit levers, and then pull the
jammed paper out of the tray.
If you cannot find the jammed paper, open the guide by lowering the guide's blue levers. Check
inside the guide for the jammed paper.
DPP065
3. Troubleshooting
118
DPP066
Be sure to fully close the guide after you have checked inside it for jammed paper.
Attempting to close the front cover when the guide is still open will damage one or both of these
components.
3. Close the front cover with both hands carefully.
DPP061
• When closing the front cover, push the upper side of the cover firmly. After closing the cover, check
that the error has cleared.
Paper Misfeed Message (Y)
The solution for Paper Misfeed Message (Y) is the same as that for Paper Misfeed Message (A). For
details, see page 114 "Paper Misfeed Message (A)".
• If the paper is jammed and difficult to see in the paper feed unit, detach the paper feed unit, and
then remove the jammed paper.
• After removing the jammed paper, press down the paper in the paper feed unit until it clicks at the
bottom, and then reattach the paper feed unit carefully.
Removing Jammed Paper
119
Paper Misfeed Message (Z)
1. Pull the front cover open lever, and then open the front cover with both hands carefully.
1
2
DPP058
2. Carefully remove jammed paper under the paper transfer unit.
DPP067
3. Close the front cover with both hands carefully.
DPP061
• When closing the front cover, push the upper side of the cover firmly. After closing the cover, check
that the error has cleared.
3. Troubleshooting
120
Trademarks
Adobe, Acrobat, PostScript, and PostScript 3 are either registered trademarks or trademarks of Adobe
Systems Incorporated in the United States and/or other countries.
Bonjour, Macintosh, Mac OS, OS X, and Safari are trademarks of Apple Inc., registered in the United
States and other countries.
Citrix, Citrix Presentation Server and Citrix XenApp are either registered trademarks or trademarks of
Citrix Systems, Inc.
Firefox
®
is a registered trademark of the Mozilla Foundation.
IPS is a trademark or registered trademark of Zoran Corporation and/or its subsidiaries in the United
States or other countries.
Java is a registered trademark of Oracle and/or its affiliates.
JAWS
®
is a registered trademark of Freedom Scientific, Inc., St. Petersburg, Florida and/or other
countries.
Microsoft, Windows, Windows Server, Windows Vista, and Internet Explorer are either registered
trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
Monotype is a registered trademark of Monotype Imaging Inc.
IPX, IPX/SPX, NCP, and NDS are either registered trademarks or trademarks of Novell, Inc.
OpenLDAP is a registered trademark of the OpenLDAP Foundation.
PCL
®
is a registered trademark of Hewlett-Packard Company.
PictBridge is a trademark.
UNIX is a registered trademark of the Open Group.
UPnP
TM
is a trademark of the UPnP
TM
Implementers Corporation.
The proper name of Internet Explorer 6 is Microsoft
®
Internet Explorer
®
6.
The proper name of Internet Explorer 8 is Windows
®
Internet Explorer
®
8.
The proper names of the Windows operating systems are as follows:
• The product names of Windows Vista are as follows:
Microsoft
®
Windows Vista
®
Ultimate
Microsoft
®
Windows Vista
®
Business
Microsoft
®
Windows Vista
®
Home Premium
Microsoft
®
Windows Vista
®
Home Basic
Microsoft
®
Windows Vista
®
Enterprise
• The product names of Windows 7 are as follows:
Microsoft
®
Windows
®
7 Home Premium
Microsoft
®
Windows
®
7 Professional
Trademarks
121
Microsoft
®
Windows
®
7 Ultimate
Microsoft
®
Windows
®
7 Enterprise
• The product names of Windows 8 are as follows:
Microsoft
®
Windows
®
8
Microsoft
®
Windows
®
8 Pro
Microsoft
®
Windows
®
8 Enterprise
• The product names of Windows 8.1 are as follows:
Microsoft
®
Windows
®
8.1
Microsoft
®
Windows
®
8.1 Pro
Microsoft
®
Windows
®
8.1 Enterprise
• The product names of Windows 10 are as follows:
Microsoft
®
Windows
®
10 Home
Microsoft
®
Windows
®
10 Pro
Microsoft
®
Windows
®
10 Enterprise
Microsoft
®
Windows
®
10 Education
• The product names of Windows Server 2003 are as follows:
Microsoft
®
Windows Server
®
2003 Standard Edition
Microsoft
®
Windows Server
®
2003 Enterprise Edition
• The product names of Windows Server 2003 R2 are as follows:
Microsoft
®
Windows Server
®
2003 R2 Standard Edition
Microsoft
®
Windows Server
®
2003 R2 Enterprise Edition
• The product names of Windows Server 2008 are as follows:
Microsoft
®
Windows Server
®
2008 Standard
Microsoft
®
Windows Server
®
2008 Enterprise
• The product names of Windows Server 2008 R2 are as follows:
Microsoft
®
Windows Server
®
2008 R2 Standard
Microsoft
®
Windows Server
®
2008 R2 Enterprise
• The product names of Windows Server 2012 are as follows:
Microsoft
®
Windows Server
®
2012 Foundation
Microsoft
®
Windows Server
®
2012 Essentials
Microsoft
®
Windows Server
®
2012 Standard
• The product names of Windows Server 2012 R2 are as follows:
Microsoft
®
Windows Server
®
2012 R2 Foundation
3. Troubleshooting
122
Microsoft
®
Windows Server
®
2012 R2 Essentials
Microsoft
®
Windows Server
®
2012 R2 Standard
Other product names used herein are for identification purposes only and might be trademarks of their
respective companies. We disclaim any and all rights to those marks.
Microsoft product screen shots reprinted with permission from Microsoft Corporation.
Trademarks
123
MEMO
124 EN
GB
EN
US
M0AG-7600
© 2016
M0AG-7600US
EN
GB
EN
… 114 …


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