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Message Causes Solutions
"Check original's
orientation."
Documents may sometimes
not be scanned depending
on a combination of items
such as the specified scaling
factor and document size.
Change the orientation of the original,
and then try to scan the original again.
"The Digital Signature's
device certificate has
expired. The file cannot be
sent."
The device certificate (PDF
with digital signature) has
expired.
A new device certificate (PDF with
digital signature) must be installed. For
details about how to install a device
certificate (PDF with digital signature),
see Security Guide .
"XXX cannot be YYY
because the Digital
Signature's device certificate
is not currently valid."
(XXX and YYY indicate the
user action.)
The device certificate (PDF
with digital signature) has
expired.
A new device certificate (PDF with
digital signature) must be installed. For
details about how to install a device
certificate (PDF with digital signature),
see Security Guide
.
"The Digital Signature's
device certificate is invalid.
The file cannot be sent."
There is no device certificate
(PDF with digital signature),
or the certificate is invalid.
A new device certificate (PDF with
digital signature) must be installed. For
details about how to install a device
certificate (PDF with digital signature),
see Security Guide .
"XXX cannot be YYY
because there is a problem
with the Digital Signature's
device certificate."
(XXX and YYY indicate the
user action.)
There is no device certificate
(PDF with digital signature),
or the certificate is invalid.
A new device certificate (PDF with
digital signature) must be installed. For
details about how to install a device
certificate (PDF with digital signature),
see Security Guide .
"XXX cannot be YYY
because there is a problem
with the device certificate
used for the S/MIME
signature. Check the device
certificate."
(XXX and YYY indicate the
user action.)
There is no device certificate
(S/MIME), or the certificate
is invalid.
A new device certificate (S/MIME)
must be installed. For details about
how to install a device certificate (S/
MIME), see Security Guide .
When Messages Are Displayed on the Control Panel
207
209


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